Customer Service General Manager

Douglas Graham

© C: 414-***-****

Milwaukee WI

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Restaurant General Manager

Accomplished restaurant professional with experience in the food service industry including. Team

oriented with the goal of treating all employees fairly, firmly and consistently while always being

available.

Areas of Expertise

* Restaurant Operations Supervision/Training * Record Keeping

¢ Inventory Management * Cost Control * Staff Scheduling

¢ Facilities Management * Customer Service * Purchasing

Professional Experience

General Manager

Dairy Queen 2017 - 2019

= Recruit, staff, schedule and retain employees: Train staff in food preparation, service, sanitation,

and safety procedures.

Evaluate staff, to ensure quality of service standards and improvements. ’

Performed a variety of accounting duties and controlling food and labor.

Supervise and participate in kitchen and dining area cleaning activities.

Resolve customer complaints regarding food service.

General Manager

Milta (KFQ)

2015- 2017

" Worked in a high pressure environment,

= Always maintained a positive attitude.

= Assisted in maintaining quality control,

= Helped train crew members.

= Worked in all positions as and when needed.

= Communicated and assisted any and all customer needs and issues.

Restaurant Manager

Dominoes Pizza 2012 — 2016

= Training in the stores policies and procedures,

« Effectively helped improve food and labor costs.

"Consistently perform local store marketing to help improve sales,

= Assisted with truck budgets.

REFERENCES AVAILABLE UPON REQUEST.

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