Grady Harris

**** *** ******* ****. #***

San Leandro, Ca 94578

510-***-****

adq4e7@r.postjobfree.com adq4e7@r.postjobfree.com

OB J E C T I V E:

To join a talented and diversified team where I can obtain a position as a Residential / Low Voltage Electrician, in which I can utilize my knowledge of installing and upgrading electrical services in residential buildings and all low voltage installations in residential and commercial properties.

SKILLS S U M M A R Y:

Member of IBEW LOCAL 6 Electrcal Union

B.S. Information Technology / Microsoft Certified Professional / A+ Certified Technician / Active Directory 2008 / Terminal Services / Exchange Server 2008 / Compaq Certified / Toshiba Certified Master Technician / HP Printer Certified / Dell Certified BS In Information Tecnlogy/ A.A. in Graphics Arts and Web Design / HTML / Flash / C++ / Java Script /

●Experience with active directory and exchange server, managing user accounts,setting up new accounts, migrating profiles and data.

●Experience assisting End Users In a helpdesk setting, thru e-mail or over the phone.

●Experience trouble shooting issues remotely using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).

●Experience installing, configuring, and troubleshooting software, Outlook 2003 / 2007 and business specific applications, 2000 and XP, NT and Novell 3.12,4.11 & 5.0.

●Extensive knowledge in the repair, troubleshooting, upgrading, and maintaining Various PC’s, laptops, servers and printers. (Micron, Gateway, Dell, Compaq, IBM, Etc).

●Experience Installing Networks Using Various Topologies.

●Experience Installing, Troubleshooting, Configuring, and performing Required Maintenance on Hewlett Packard printers.

●Experience using Photoshop, Adobe Illustrator, Flash, Quark and Dream Weaver

●Ability to design Logo’s, Page layouts, Web design, Business cards, Flash animation, Collateral design, Publications. Brochures.

●Ability to work independently or as a team player.

●Strong Communication Skills Highly Self-Motivated .

W O R K H I S T O R Y:

IBEW Local 6 / MDE Electrical

●Electrical wireman / Cat 5 Cable installer July 2014 to Present

●Duties included working as a part of a team of 30 Technician to perform assessments of all Computers, Laptops and hand held device for the entire staff at John Muir

●Correctly use and maintain the tools of the trade including power tools, test equiptment and measuring instruments.

●Install all types of commonly used wiring and wiring accessories

●Locate and repair faults in Electrical wiring and Cat 5 cables.

●Identify different types of cables and wires

●Read and interpret simple electrical specifications, wiring and circuit diagrams, and building plans.

●Correctly instruct, supervise and transfer skills to any apprentice and simi-skilled worker assigned to him to ensure safety and quality of work.

Insight Global / John Muir Hospital January 2013 to May 2014

PC Refresh Technician

●Duties included working as a part of a team of 30 Technician to perform assessments of all Computers, Laptops and hand held device for the entire staff at John Muir

●Image all new stand-alone computers that were shipped to the staging area

●Schedule times with Various departments always working with the Doctors and patience schedules

●Pushing software packages out to deployed Systems

East Star Computers January 2012 December 2012

Desktop Support Analyst (Contract)

●Provided support using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).

●Assisted End Users In a helpdesk setting, thru e-mail or over the phone

●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data..

●Provided on site brake fix support for HP, Dell & IBM warranty products, laptops, printers, desktops, thin clients, and servers, resolving hardware issue in the field,

●Imaging personal computers and servers Using Norton’s Ghost and providing hardware

●Configurations on IBM and HP servers.

●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.

MediCann Inc. June 2011 to Jan 2012

IT Support Specialist / Manager

●Managed our vender services accounts of 35 Venders

●Configured and set up Corporate phone directory

●Provided support for 85 users and 21 remote clinics using WebX,and N-able & PC Anywhere.

●Managed web server accounts, migrated and upgraded server to handle growth in patient information database, while maintaining HIPPA Compliance.

●Assisted End Users in a helpdesk setting, thru e-mail or over the phone.

●Created images for different platforms in the environment

●Maintained and supported printer environment.

●Installed and configured wireless access points in remote clinics.

●Supported third party applications Med scheduler & Medi-Admin.

●Administered Goggle apps account of 85 end users

●Maintained and administered load balancer and firewall.

●Worked closely with Designers creating enhancements for web based applications

California Nurses Association / ZENiTECH March 2010 to Jan 2011

Help Desk / Desktop Support (Contract)

●Provided support to 200 internal end user and 150 remote end users using Remote Desktop

●Migrated User Accounts and data from decommissioned server to new server.

●Assisted end users in a helpdesk setting, thru e-mail or over the phone.

●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data.Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers,

●Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).

East Star Computers January 2009 December 2009

Desktop Support Analyst (Contract)

●Provided support using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).

●Assisted End Users In a helpdesk setting, thru e-mail or over the phone

●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data..

●Provided on site brake fix support for HP, Dell & IBM warranty products, laptops, printers, desktops, thin clients, and servers, resolving hardware issue in the field,

●Imaging personal computers and servers Using Norton’s Ghost and providing hardware

●Configurations on IBM and HP servers.

●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.

Neopost April 2008 to Dec 2008

Web and Desktop Support (Contract)

●Duties included providing support for 400 hundred Neopost end users on Windows XP and

●Windows 2000.

●Supported Business specific applications such as Office 2007, Office 2003, Outlook and various third Party applications.

●Setup user accounts using active directory.

●Performed service and maintenance on Dell and IBM laptops including such tasks as data migrations for Northern California Corporate offices.

●Building new desktops or laptops using images created in Ghost.

●Setup and configured new system to end user specifications.

●Set-up and configured third party application such as Java Runtime, COITS, Oracle, and other business specific applications.

Hewlett Packard/ Bank of America San Francisco, Ca February 2007 to May 2007

Desktop Support Analyst (Contract)

●Duties included providing support to over 2200 Bank of America end users on Windows XP and

Windows 2000.

●Supported Business specific applications such as Office 2007, Office 2003, Outlook and various third Party applications.

●Setup Black Berry hardware and software to be configured with Outlook 2007.

●Performed service and maintenance on Dell and IBM laptops including such tasks as data migrations.

●For Northern California Corporate office’s included migration of user data up to Local Sever using

●Data Migration tool Developed by Bank Engineers as well as performing Personal data dump to

●Ensure that there was no Data lost.

●Building package groups and Prerequisites within software developed by Bank Engineers, and

●Pushing applications to systems for the purpose of testing before deploying.

●Building new desktops or laptops using image created in Ghost by Bank Engineers.

●Setup and configured new system to end user specifications.

●Set-up and configured third party application such as Java Runtime, Same-time, Coin Unique, Net Meeting, Picture talk, BA Credit, and Vista and other various third party application.

Asset-Mark Investment Services Pleasant Hill, Ca November 2006 to February 2007

IT Support / Project Coordinator (Contract)

●Duties included providing support to over 150 Asset Mark end users on Windows XP

●Supported Business specific applications such Office 2003, Access 2003, Adobe Acrobat 6.0,

●Same time Connect, Patch link, Avaya Messenger, and other business specific applications, as well

●Providing network connectivity support.

●Performed Asset inventory for the entire Corporation.

●Created spread sheet of assets, Printers, PC’s. Laptops and other devices.

●Applied asset tags to all of the hardware in the environment.

CH2MHILL Oakland, Ca April 2006 to September 2006

Systems Support Technician

●Duties Included providing support to over 300 CH2MHILL end users on Windows 2000 and 2003.

●Supported Business specific applications such as, Office 97, 2000, 2003, Project 2000, 2003, Grapher, Surfer, Net Framework, AutoCAD, Modular Messaging, and other business specific applications while providing Network connectivity support.

●Performed Data Migration for End of Lease Systems, Installed and configured New Dell Laptops & Desktops.

●Supported external and remote users utilizing Remote desktop and net meeting.

●Performed assets inventory of all new equipment that arrived on site

●Installed and configured Black Berry hardware and software.

HPM Networks December 2005 to March 2006

Field Support Technician

●Provided on site brake fix support for HP warranty products, laptops, printers, desktops, thin clients,

●and servers, resolving hardware issue in the field,

●Imaging personal computers and servers Using Norton’s Ghost and providing hardware

●Configurations on IBM and HP servers

●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.

Beacon Health Care Resource September 2005 to December 2005

IT Support

●Duties included providing end user support for Pathways to wellness clinics operated under BHR.

●Performed Asset inventory for Entire Corporation.

●Installed and configured anti virus software,

●Created and uploaded Web page for Employee of the Month News letter.

Silicon Valley College March 2004 September 2005

IT Support / Student & Graphic Art’s & Web Design

●Duties included supporting campus computers, Both PC and Mac platforms. While working for the

●Schools work study program as a full time student.

●Installed and upgraded software as needed.

●Performed service maintenance on color, laser and inkjet printers...

Education

●Silicon Valley College Emeryville CA

●A+ Certified Computer Technician / MCP Certified / BS In Information Technology, Career Solutions College, Union City, CA

●Mass Communications / Physical Education, Grambling State University, Baton Rouge, LA

●Mass communications / Stage Lighting, Chabot Jr. College, Hayward, CA

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