Desktop Support Computer Technician
Resume:
Grady Harris
San Leandro, Ca 94578
******************@*****.*** **********@*****.***
OB J E C T I V E:
To join a talented and diversified team where I can obtain a position as a Residential / Low Voltage Electrician, in which I can utilize my knowledge of installing and upgrading electrical services in residential buildings and all low voltage installations in residential and commercial properties.
SKILLS S U M M A R Y:
Member of IBEW LOCAL 6 Electrcal Union
B.S. Information Technology / Microsoft Certified Professional / A+ Certified Technician / Active Directory 2008 / Terminal Services / Exchange Server 2008 / Compaq Certified / Toshiba Certified Master Technician / HP Printer Certified / Dell Certified BS In Information Tecnlogy/ A.A. in Graphics Arts and Web Design / HTML / Flash / C++ / Java Script /
●Experience with active directory and exchange server, managing user accounts,setting up new accounts, migrating profiles and data.
●Experience assisting End Users In a helpdesk setting, thru e-mail or over the phone.
●Experience trouble shooting issues remotely using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).
●Experience installing, configuring, and troubleshooting software, Outlook 2003 / 2007 and business specific applications, 2000 and XP, NT and Novell 3.12,4.11 & 5.0.
●Extensive knowledge in the repair, troubleshooting, upgrading, and maintaining Various PC’s, laptops, servers and printers. (Micron, Gateway, Dell, Compaq, IBM, Etc).
●Experience Installing Networks Using Various Topologies.
●Experience Installing, Troubleshooting, Configuring, and performing Required Maintenance on Hewlett Packard printers.
●Experience using Photoshop, Adobe Illustrator, Flash, Quark and Dream Weaver
●Ability to design Logo’s, Page layouts, Web design, Business cards, Flash animation, Collateral design, Publications. Brochures.
●Ability to work independently or as a team player.
●Strong Communication Skills Highly Self-Motivated .
W O R K H I S T O R Y:
IBEW Local 6 / MDE Electrical
●Electrical wireman / Cat 5 Cable installer July 2014 to Present
●Duties included working as a part of a team of 30 Technician to perform assessments of all Computers, Laptops and hand held device for the entire staff at John Muir
●Correctly use and maintain the tools of the trade including power tools, test equiptment and measuring instruments.
●Install all types of commonly used wiring and wiring accessories
●Locate and repair faults in Electrical wiring and Cat 5 cables.
●Identify different types of cables and wires
●Read and interpret simple electrical specifications, wiring and circuit diagrams, and building plans.
●Correctly instruct, supervise and transfer skills to any apprentice and simi-skilled worker assigned to him to ensure safety and quality of work.
Insight Global / John Muir Hospital January 2013 to May 2014
PC Refresh Technician
●Duties included working as a part of a team of 30 Technician to perform assessments of all Computers, Laptops and hand held device for the entire staff at John Muir
●Image all new stand-alone computers that were shipped to the staging area
●Schedule times with Various departments always working with the Doctors and patience schedules
●Pushing software packages out to deployed Systems
East Star Computers January 2012 December 2012
Desktop Support Analyst (Contract)
●Provided support using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).
●Assisted End Users In a helpdesk setting, thru e-mail or over the phone
●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data..
●Provided on site brake fix support for HP, Dell & IBM warranty products, laptops, printers, desktops, thin clients, and servers, resolving hardware issue in the field,
●Imaging personal computers and servers Using Norton’s Ghost and providing hardware
●Configurations on IBM and HP servers.
●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.
MediCann Inc. June 2011 to Jan 2012
IT Support Specialist / Manager
●Managed our vender services accounts of 35 Venders
●Configured and set up Corporate phone directory
●Provided support for 85 users and 21 remote clinics using WebX,and N-able & PC Anywhere.
●Managed web server accounts, migrated and upgraded server to handle growth in patient information database, while maintaining HIPPA Compliance.
●Assisted End Users in a helpdesk setting, thru e-mail or over the phone.
●Created images for different platforms in the environment
●Maintained and supported printer environment.
●Installed and configured wireless access points in remote clinics.
●Supported third party applications Med scheduler & Medi-Admin.
●Administered Goggle apps account of 85 end users
●Maintained and administered load balancer and firewall.
●Worked closely with Designers creating enhancements for web based applications
California Nurses Association / ZENiTECH March 2010 to Jan 2011
Help Desk / Desktop Support (Contract)
●Provided support to 200 internal end user and 150 remote end users using Remote Desktop
●Migrated User Accounts and data from decommissioned server to new server.
●Assisted end users in a helpdesk setting, thru e-mail or over the phone.
●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data.Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers,
●Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).
East Star Computers January 2009 December 2009
Desktop Support Analyst (Contract)
●Provided support using Remote Desktop, VNC, & PC Anywhere. Experience installing, configuring, and troubleshooting Network Servers, Mainframe applications, Print Servers, and Jet-Direct Cards. Ability To Troubleshoot, Setup and configure Business Specific Applications (Outlook, Dial-up Networking, RAS, TCP/ IP and Printer Networks).
●Assisted End Users In a helpdesk setting, thru e-mail or over the phone
●Provided support using active directory and exchange server, managing user accounts, setting up new accounts, migrating profiles and data..
●Provided on site brake fix support for HP, Dell & IBM warranty products, laptops, printers, desktops, thin clients, and servers, resolving hardware issue in the field,
●Imaging personal computers and servers Using Norton’s Ghost and providing hardware
●Configurations on IBM and HP servers.
●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.
Neopost April 2008 to Dec 2008
Web and Desktop Support (Contract)
●Duties included providing support for 400 hundred Neopost end users on Windows XP and
●Windows 2000.
●Supported Business specific applications such as Office 2007, Office 2003, Outlook and various third Party applications.
●Setup user accounts using active directory.
●Performed service and maintenance on Dell and IBM laptops including such tasks as data migrations for Northern California Corporate offices.
●Building new desktops or laptops using images created in Ghost.
●Setup and configured new system to end user specifications.
●Set-up and configured third party application such as Java Runtime, COITS, Oracle, and other business specific applications.
Hewlett Packard/ Bank of America San Francisco, Ca February 2007 to May 2007
Desktop Support Analyst (Contract)
●Duties included providing support to over 2200 Bank of America end users on Windows XP and
Windows 2000.
●Supported Business specific applications such as Office 2007, Office 2003, Outlook and various third Party applications.
●Setup Black Berry hardware and software to be configured with Outlook 2007.
●Performed service and maintenance on Dell and IBM laptops including such tasks as data migrations.
●For Northern California Corporate office’s included migration of user data up to Local Sever using
●Data Migration tool Developed by Bank Engineers as well as performing Personal data dump to
●Ensure that there was no Data lost.
●Building package groups and Prerequisites within software developed by Bank Engineers, and
●Pushing applications to systems for the purpose of testing before deploying.
●Building new desktops or laptops using image created in Ghost by Bank Engineers.
●Setup and configured new system to end user specifications.
●Set-up and configured third party application such as Java Runtime, Same-time, Coin Unique, Net Meeting, Picture talk, BA Credit, and Vista and other various third party application.
Asset-Mark Investment Services Pleasant Hill, Ca November 2006 to February 2007
IT Support / Project Coordinator (Contract)
●Duties included providing support to over 150 Asset Mark end users on Windows XP
●Supported Business specific applications such Office 2003, Access 2003, Adobe Acrobat 6.0,
●Same time Connect, Patch link, Avaya Messenger, and other business specific applications, as well
●Providing network connectivity support.
●Performed Asset inventory for the entire Corporation.
●Created spread sheet of assets, Printers, PC’s. Laptops and other devices.
●Applied asset tags to all of the hardware in the environment.
CH2MHILL Oakland, Ca April 2006 to September 2006
Systems Support Technician
●Duties Included providing support to over 300 CH2MHILL end users on Windows 2000 and 2003.
●Supported Business specific applications such as, Office 97, 2000, 2003, Project 2000, 2003, Grapher, Surfer, Net Framework, AutoCAD, Modular Messaging, and other business specific applications while providing Network connectivity support.
●Performed Data Migration for End of Lease Systems, Installed and configured New Dell Laptops & Desktops.
●Supported external and remote users utilizing Remote desktop and net meeting.
●Performed assets inventory of all new equipment that arrived on site
●Installed and configured Black Berry hardware and software.
HPM Networks December 2005 to March 2006
Field Support Technician
●Provided on site brake fix support for HP warranty products, laptops, printers, desktops, thin clients,
●and servers, resolving hardware issue in the field,
●Imaging personal computers and servers Using Norton’s Ghost and providing hardware
●Configurations on IBM and HP servers
●Provided support on HP printers, 5si’s, 4si’s, 4000, 4100, 4050, and various color printers.
Beacon Health Care Resource September 2005 to December 2005
IT Support
●Duties included providing end user support for Pathways to wellness clinics operated under BHR.
●Performed Asset inventory for Entire Corporation.
●Installed and configured anti virus software,
●Created and uploaded Web page for Employee of the Month News letter.
Silicon Valley College March 2004 September 2005
IT Support / Student & Graphic Art’s & Web Design
●Duties included supporting campus computers, Both PC and Mac platforms. While working for the
●Schools work study program as a full time student.
●Installed and upgraded software as needed.
●Performed service maintenance on color, laser and inkjet printers...
Education
●Silicon Valley College Emeryville CA
●A+ Certified Computer Technician / MCP Certified / BS In Information Technology, Career Solutions College, Union City, CA
●Mass Communications / Physical Education, Grambling State University, Baton Rouge, LA
●Mass communications / Stage Lighting, Chabot Jr. College, Hayward, CA
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