Data Entry Customer Service

Cadidra Thomas

*** **** ***** ****** *** *H, New York, NY 10035 646-***-**** adq4e6@r.postjobfree.com

Professional Profile

Highly motivated, Information Technology professional poised to deliver value added to any team situation. Experienced and educated professional with a solid background in Software Quality Assurance & Customer Service. Accomplished, informed and detail-oriented professional who possess the ability to handle multiple tasks efficiently, accurately and timely. Displays excellent organization skills while displaying a high level of occupational knowledge.

Skills Summary

●Proficient in manual/automated software testing techniques, including Load, Functional, and Regression

●Hands-on capabilities with testing tools including: Quality Center, HP ALM, UFT, SharePoint, JIRA, and Selenium

●Capable of producing or participating in the production of Test Plans, Test Case Development, Defect Tracking, Risk Based Testing Analysis

●Experienced in the National Fire Protection Rules and Regulations and in the use of the Advanced Protection Tracking System of fire departments

Technical Skills

Operating Systems: Windows XP, Vista, 7, 8, 10

Software Applications: Microsoft (PowerPoint, Excel, Word, Access, Outlook SharePoint), Allscripts

Testing Tools: Quality Center, Load Runner, HP Quick Test Professional

Bug Tracking Tools: JIRA

Testing Methodologies: System Testing, Acceptance Testing, Functionality Testing, Feature Testing,

Programming Languages: Java I, II, XML, SQL, Visual Basic

Networking: Linux, Suse, and Fedora

Professional Experience

New York City Housing Authority, New York, NY, 03/2019-Present

Data Entry Analyst/Caretaker I

●Demonstrated working knowledge in processing data/work in IBM Maximo software platforms by inputting data for all the NYCHA storerooms throughout the boroughs.

●Review data for deficiencies or errors for NYCHA storerooms, correct any inconsistencies in Maximo, such as changing HA#’s on a location, adjusting counts, deleting double items, or transferring locations

●Responsible for tracking and maintaining inventory for over 80 storerooms. Tracking over 40,000 items in the storerooms

●Ran null bin reports daily for upper management in Maximo for all storerooms

●Researched HA#’s in Maximo and ordered merchandise for skilled trades and maintenance

●Conducted daily email updates with team, to ensure data input is accurate and to make changes in Maximo if necessary

●Communicated efficiently with Housing Assistants, Superintendents, maintenance and skilled trades to ensure enough materials are available for tenant, so repairs can be executed

E Plus Technologies/New York Presbyterian Hospitals, New York, NY, 11/2018-1/3/2019

Tele Health/Patient Care Navigator

●Serve as liaison with medical professionals and patients across New York Presbyterian Hospital and private office systems

●Coordinate and distribute health-related services and information via electronic information and telecommunication technologies

●Monitor provider training, administrative meetings, and continuing medical education, in addition to clinical services

●Certified in HIPPA policies and Blood borne pathogen training

Minerva Bunker Gear Cleaners, New York, NY, 2017-2018

Customer Service Representative/Data Entry

●Served as a Data Entry Specialists to a large organization which provides professional bunker gear cleaning and repair to over 500 fire departments nationwide and utilized Microsoft Access to enter and update customer contact info for billing purposes

●Utilized the Advanced Protective Tracking (APT) system which sets the benchmark for asset tracking software designed specifically for first responders

●Effectively and efficiently trained new employees monthly of the rules and regulations of Minerva’s processes and ensures compliance with the National Fire Protection Association

●Improved customer service rating by 20% by ensuring customers are aware of warranties on their gear according to each manufacturer and by performing excellent quality assurance of each set of gear

Sharp Decisions Inc., Mclean, VA, 2015-2016

Software Quality Assurance Analyst

●Performed backend testing of 10 high level applications utilizing SOA, SOAP UI, SQL developer, HP ALM and Rapid SQL in an effective and efficient process

●Successfully documented all identified software defects with JIRA and reported defects involving program functionality, output, online screen and content to software developers with a high degree of efficiency

●Developed and executed several detailed, comprehensive test cases to cover functionalities of all user stories in Microsoft Excel and HP ALM

●Instructed and trained five new hires in the processes and procedures of the software quality assurance department resulting in 100% compliance with company training requirements

●Displayed excellent software testing skills resulting in a decline in the amount of software bugs found after deployment by 50%

Quality Assurance Analyst, AIG Private Client Group, Berkeley Heights, NJ, 2012-2014

●Executed over 30-50 test scripts on a daily basis, created test reports, and reported bugs and needed fixes to the developers of AIG applications, and retested for accuracy

●Planned and coordinated the testing of software systems, conducted analysis, planning, design, implementation, documentation, assessment, and management of the framework to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization

●Provided documentation, development, modification, testing, implementation, and support of 10 new and 8 existing applications software

●Developed the Standard Operating Procedure for the software testing team which resulted in 60% reduction in software testing process errors

IT Help Desk Technician, NYC Department of Probation, New York, NY, 2012-2012

●Performed over 150 installations and uninstalls weekly for a customer base of 1000 personnel of require software and operating systems; troubleshot software and hardware problems with a high degree of precision

●Displayed excellent customer while answering help desk questions in reference to RCMS (Reusable Case Management System) database

●Identified, troubleshot, and fixed minor and complex technical problems of computer and network systems, scheduling as well as coordinated timely repair of computers and peripherals

●Assisted installing internal network connection, printer, scanner, fax machine, and telephone system

Executive Assistant, Frederick Douglass Creative Arts Center, New York, NY, 2010- 2012

●Displayed excellent customer service skills by collaborating with 50 clients daily to explain in detail the courses that were offered at Fredrick Douglass

●Created student graduation awards, compiled and organized funding proposals, printed and organized schedules for the Director of Enrollment

Military Experience

United States Army

Automated Logistical Specialist, Ft. Wainwright, AK

●Established and maintained over 1000 stock records and other documents such as inventory, material control, accounting and supply reports

●Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents with 100% accuracy

●Developed a system to simplify and standardize the collection and use of maintenance data

●Increased the quality and accuracy of performance, cost and parts data by 40% through improved maintenance management

Education

Keller Graduate School, New York, NY, September 2018-Expected Graduation

Masters of Business Administration- Networking and Communications Management

Monroe College, Bronx, NY, April 2012

Bachelor of Arts in Information Technology

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