Patient Access Chase Bank

Jacqueline Mosley

Email:**********@*****.***

Phone:832-***-****

PROFESSIONAL EXPERIENCE

Cigna(ProUnlimited) February 2022-May 2022

Medical Administrative Senior Representative (Outreach Team)

·Researched Patient Medical Records information on Database System(Cotiviti) and Excel Spreadsheet

·Contacted Doctor/Medical Facilities by placing outbound calls and received inbound calls as needed.

·E-Faxed and Emailed Hedis forms to retrieve important documentation about patient health history

·Received and updated medical information on the Hedis Project documented the outcome into Quality Reporter System

·Always followed HIPPA Guideline

Houston Methodist Hospital January 2019-January 2021

Patient Access Representative Scheduler Admin

·Answered all inbound/outbound regional calls

·Verified patient demographic and insurance information through Epic System

·Contacted doctor's office via internal office messages/telephone as needed

·Completed financial clearance prior to all patient registration

· Followed through on AIDET guideline for every patient and staff members from

beginning to end while maintaining excellent customer service satisfaction.

Memorial Hermann Hospital December 2012-February 2018

Patient Access Representative II

·Gathered patient demographic information through HealthQuest System

·Collected copayment as needed Posted payments and generated receipts

·Verified insurance via internet/telecommunication

·Monitored, reviewed and resolved account issues as assigned on weekly reports.

·Ran Compliance System for Medicare/Medicaid Clearance

·Completed end of day/monthly financial reconciliation report.

·Scheduled appointments as needed

·Answered and assisted financial inquiries

·Work out payment plans with patients and assist with making arrangements for financial assistance

Cypress Fairbanks Medical Center October 2008-November 2012

Patient Access Representative I

·Performed demographic researched information through Medi Host and Kiosk systems

·Verify insurance information and scheduled appointments via telephone and websites

·Contact doctor’s office to verified information found on orders.Performed compliance check on Medicare accounts

Document each account on P bar system

·Performed collection on accounts as needed; Account receivable

·Cross trained in other area of the hospital where needed

Bank of New York January 2006-April 2007

Financial Analyst

·Projected and forecasted new and existing banking customer accounts

·Performed reconcilement, check and balancing to the commercial system

Monitored and made the necessary adjustments to the bank deposit system

·Prepared monthly and quarterly cost budget reports, also made daily updates and adjustments to the data systems as needed. Reviewed existing customer credit worthiness on the exception reports.

·Transferred incoming and outgoing wires into DDA accounts.

Assisted Vice-President on special projects as needed.

Litton Loan Service July 2003-December 2006

Tax Specialist I

·Researched information that was provided by the LLS database system

·Had direct contact with the tax office to verify delinquent property information via fax, email and Retrieved tax information from First American, Fidelity and Tax Officials

·Attended monthly department meetings with tax agencies and authorities

Washington Mutual Bank December 2001-February 2003

Personal Financial Representative/Certified Loan Officer

·Opened and closed accounts as well as cross-sold banking products to new and existing customers

·Assisted in processing direct deposit and loan payoff. Input and overseen the process of consumer and mortgage loan applications

·Closed and funded home equity and residential mortgage loans. Ratio of closing consumer loans was 98%

·Performed underwriting decisions.

·Audited collateral, residential and home equity loan files

·Liaison between title, appraisal, mortgage and insurance companies

Assisted management in daily compliance functions within the branch operation included opening and closing the branch.

JP Morgan Chase Bank, (Texas Region) October 1988-November 2001

Commerical Loan Operation Administrator

·Reviewed and quality control checked Real Estate and Commercial Loan documentation notes

·Researched information which pertaining to customer mortgage loans. Reviewed Dunn and Bradstreet reports

·Entered data for over 200 general ledger entries, payments and collateral ucc documents daily

·Posted payments made to consumer loan accounts for statewide branches

·Completed daily balancing and reconcilement

·Loan syndication and wire transfer for capital market area.

EDUCATION

Business Administration, One Year

Lamar University, Beaumont, Texas

Business Administration, Two Years

University of Houston

Completed Loan Officer Program-Champions School of Real Estate(October 2007)

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