Customer Service End Developer

Hans School

Whitby, ON, Canada, **********@*****.***, Phone: 647-***-****

Skills

● Operations: Track record of integrating emerging technologies into short and long term business plans.

● Front End Developer: Including website design - Wordpress/CMS/HTML/CSS/JS Coding.

● E-commerce: Operations, common online advertising platforms, and social media management.

● Administrative Proficiency: Microsoft Office, Photoshop, Adobe Premiere, Google Suite, Windows, CRM, ConstrucConnect Analytics and all the most commonly used software platforms.

● Entrepreneurial Skills: History of developing innovative solutions to implement a strategy of sustained growth.

● Project Management: Leading the end-to-end product development projects from initial design, to launch, to harvesting customer feedback for performance analysis.

● Human Resources: Recruitment, hiring, on-boarding, training and payroll administration.

● Retail Sales and Customer service: History of providing inside/outside sales and technical support for complex software, electronics and security solutions, as well as construction materials.

● Supply Chain: Effective navigation of inventory management, procurement and maintaining international supply chain logistics in the context of constantly evolving electronic products.

● Security: Industry leader at orchestrating loss prevention techniques, researching constantly evolving security technologies, and understanding of all related countermeasures.

● Marketing: Excellent written and spoken English, frequent sales presentations, social media content creation, advertising, instruction manuals, blog articles or typical office correspondence.

● Leadership: Punctual, meticulous, reliable. A natural byproduct of persisting for so many years in the competitive c-suite environment.

Experience

Northstar Industries, Whitby

Front End Developer and Sales, July 2021 – January 2022

● Detailed training in construction of trench drain channels, grates and complete systems.

● Developed a new E-commerce website using Wordpress/Woocommerce bundle.

● Investigated growth opportunities by utilizing ConstructConnect Analytics

● Provided sales support and customer service for key contractor/architect accounts. Mass Immunization Clinic, Durham Region

Ambassador and Vaccine Supplier, March 2021 – July 2021

● Screened and onboarded patients for constantly evolving vaccine eligibility requirements.

● Maintained a consistent flow to meet clinic’s high volume appointment goals.

● Supplied vaccines efficiently to medical professionals in fast paced clinic environment.

● Maintained rapport with patients while observing them for potential immunization complications. Spytech Inc, Toronto

President of Operations 1992 – Present

● Oversaw, expanded and modernized the operations of the retail business

● Designed E-commerce platform and performed front end development using Squarespace

● Managed inventory, bookkeeping, and payroll to the satisfaction of key stakeholders.

● Spearheaded all marketing strategies, including print, SEO, PR and social media accounts.

● Hired, trained and supervised variety of staff with a track record of diversity.

● Mastered the completion of customs documents for both exporting and importing of goods.

● Established rapport in customer facing role by providing sales advice and technical support.

● Completed production design, quality control and repair services for electronic products

● Administered sales team, store maintenance and inventory control. Education

● Carleton University, Ottawa, ON Bachelor of Arts, Psychology graduated 1997.

● St Andrew's College, Aurora, ON High School graduated 1993.

● Cybersecurity and Infrastructure Security Agency (CISA), 100W Cybersecurity Practices 2022.

● CISA, ICS Cybersecurity Landscape for Managers, 2022.

● TFT Global, Lift Truck, Cushman and Dolly License w. Transportation of Dangerous Goods certification, 2022.

Contact this candidate