Customer Service Representative

LAVONDA SMITH

**** *******, **********, ** *****

Phone: 336-***-****

Email: ***************@*****.***

Objective

To obtain a position in customer services and support, while helping others in a team setting, which allows room for growth and new skills.

Experience Summary

Worked in several different office settings such as medical, customer service, as well retail. Managed a range of duties in all areas including resolution to work related issues

Employment History

04/2018 - 04/2020

Stocker

O'Reilly Distribution Center: Greensboro, NC

Order Picker- Picked the orders to ship out daily, according to the ticket order

Stocker-Stocked items from shipments in the proper locations using scan gun

09/2016 - 12/2017

Assembler

Gilbarco Inc, Greensboro, NC

Kit Assembler-Prepared kits for production line to assemble gas pumps

08/2015 - 04/2016

Material Handler

Dart Container Corp, Randleman, NC

Forklift Operator-Responsible for taking needed materials to production line. Transfer finished product warehouse, document items, loaded trucks for orders that were going out to customers. Also did inventory counts and supplies.

09/2013 - 08/2015

Inventory Management/Receiving /Cashier

Bed Bath and Beyond, Asheboro, NC

Receiving Clerk- Check in all truck loads daily. Price merchandise, stage items on the sales floor. Complete daily paperwork and communicate with other store regarding orders and shipments

Inventory Manager- Check daily reports, check the pricing, track inventory to make sure the items are shipped and priced correctly

Cashier-check out and asset customers

10/2007 - 01/2010

Customer Service Representative

AT&T MOBILITY Greensboro, NC

Communicate with customers by telephone providing information about products and services, process orders or cancel accounts, obtain details for complaints, document customer interactions and transactions, recording details of inquiries customer grievances, Solicit sale of new or additional services or products., Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods., Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Education

High School Diploma

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