Customer Service Court Clerk

Ceon_Bester _Resume !

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CEON BESTER

Taylorsville, MS 39168 C: 601-***-**** ******@*****.*** SUMMARY

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Hardworking and reliable with strong ability In computer programs. Offering time management and communication skills. Highly organized, proactive and punctual with team-oriented mentality. SKILLS

Administrative support specialist

Application assessment

Knowledgeable in Excel and

Word

Telephone etiquette

Recordkeeping and data input

Applicant support and service

Communications

Customer service

Problem resolution

Planning and coordination

Organization

Relationship development

Payment processing

Liquor regulations and

compliance

Cash drawer balancing

POS systems

Credit and cash transactions

Cash counting machine

operations

Scanner operations

Cash register operation

Customer greeting

Coin counting

Merchandise restocking

ID verification

Customer assistance

EXPERIENCE

01/2007 to Current Medicaid Specialist IV

State of Ms Division of Medicaid ҆ Laurel, MS

Provided excellent service and attention to customers when face-to- face or through phone conversations.

Answered numerous calls per day to answer customer questions. Improved customer satisfaction by finding creative solutions to problems.

Processed Medicaid applications, to make sure applicants would receive medical benefits.

12/2004 to 01/2007 Court Clerk

Forrest County Justice Court ҆ Hattiesburg, MS

Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems. Examined legal documents and assured adherence to laws and court procedures.

Wrote error-free and professional correspondence on behalf of court system.

Prepared correspondence and court orders for judge. Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.

Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.

Supported daily courtroom operations, including document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.

Answered face-to-face and telephone requests for information about court documents or procedures.

Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Prepared and issued summons, complaints and other documents necessary for daily courtroom operations.

Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.

Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations. Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided. 06/2002 to 01/2007 Cashier Team Lead

McAlister's Deli ҆ Hattiesburg, MS

Cleaned and stocked front end areas, including register changing tapes and ribbons.

Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.

Assisted with training new cashiers and customer service team members to increase speed of onboarding.

05/2003 to 10/2004 Cashier

Keith’s Superstore ҆ Hattiesburg, MS

EDUCATION AND TRAINING

05/1998 Associate of Arts: Social Work

Jones County Junior College ҆ Ellisville, MS

05/2004 Associate of Arts: Business Administration And Management Antonelli College - Hattiesburg ҆ Hattiesburg, MS

Honor Roll 2002-2004

Bachelor of Arts: Business Administration And Management Walden University ҆ Minneapolis, MN

ACTIVITIES AND HONORS

Graduated with Honors from Antonelli College

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