Payment Operations Team Lead

TAMIKA COTTON

********@*****.*** 404-***-**** www.linkedin.com/in/tamika-cotton

Summary

Resourceful payment processing specialist with experience and knowledge in the banking sector seeking an Operations position where I can apply my diverse and multi-functional experience.

Experience

The Reserve Trust Company Greenwood Village, CO 11/2021 – Current

Team Lead, Payment Operations

Responsible for processing between 1000-2000 domestic and international incoming and outgoing wire transfers

Timely processing of wire transfers to ensure service level agreements (SLA's) are met 99% of the time

Developed and documented proper working instructions for Accuity Training and Service Messages pertaining to OFAC/Compliance

Maintains open communication with customers via ticketing system within 24-48 hours

Process ACH files and exception items

Provide ACH and wire support for other team members

Support and provide feedback to management in the development of policies and key performance indicators (KPI’s)

Ameris Bank Atlanta, GA 12/2013 - 11/2021

Team Lead, Wire & ACH

Processing of incoming and outgoing high value and high volume, international and domestic wire transfers

Provided mentorship, training, and guidance to team members

Complete all wire volume reports for management via eWire

OFAC Monitoring of incoming and outgoing payments

Participated on test implementation teams for new products and software enhancements to provide operational efficiencies using eWire testing module

Investigated and responded to service messages regarding wire transactions

Researched and resolved escalated issues reported by cross-functional departments

Assisted in cross-training new and existing personnel on Funds Transfer processes including FX wire transactions

Supported team with desk coverage during peak times, staff absences, or vacations

Ability to work with minimal supervision in decision making

Daily and Monthly Reconciliations for wires and ACH entries

Skylight Financial Atlanta, United States 03/2010 - 12/2013

ACH Processor

Uploaded and verified ACH files from FedLine into banking system

Downloaded and processed ACH files and wire transfers

Responsible for balancing US Bank and SunTrust proof sheets daily and reconciles the ACH report

Posted debits and credits, made monetary adjustments, closed accounts, and processed disbursement checks

Paid or returned positive pay checks from US Bank and SunTrust

Education

Gwinnett College Lilburn, GA

Associate of Science: Concentration: Accounting

Systems Experience

Microsoft Office (Excel, Word, Outlook, PowerPoint), FedLine, FPS Gold, CIM, Asana, ShareFile, Slack, Zoom, DocuSign, ZenDesk, eWire, IBS, WireXchange, Fiserv,AS400, Cisco Webex, Wells Fargo CEO Portal, Lexis Nexis, SWIFT

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