Customer Service Assistant Manager

ADRIANA RODRIGUEZ

***********@*****.*** 760-***-**** Winchester, CA 92596

Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Enthusiastic Housekeeping Supervisor offering 19 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Dedicated Assistant Manager mini supervises and inspects cleaning of guest units and common areas and oversees completion of necessary corrections. Maintains knowledge of proper chemical and hazardous material handling. Takes ownership and quickly responds to guest requests and opportunities to drive guest satisfaction.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

High-energy Assistant Manager devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives.

Organized Manager's Assistant accomplished in handling wide-ranging clerical needs in busy environments. Offers excellent writing abilities and expertise in file management. Helps keep office running smoothly with strengths in multitasking and independent problem-solving.

Logical Assistant Manager with 18 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles.

Motivated Assistant Manager with 18 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Attentive Assistant Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Multitasking Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing. Considered valuable administrative asset to organization.

Skills

• Maintenance scheduling

• Payroll administration

• Expense tracking

• Quality improvements

• Department coordination • Staff evaluations

• Chemical handling

• Supply inventory management

• Staff management

• Employee training

Experience

Pala Casino Pala, CA

Assistant Housekeeping Manager

10/2003 - Current

• Supervised and supported housekeeping personnel to maximize quality of service and performance.

• Interacted pleasantly with clients and guests when performing daily duties.

• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

• Collaborated with front desk to respond promptly to guest requests and promote positive experience.

• Reviewed employee performance and devised improvement plan to achieve goals.

• Organized supplies for use based on expected customer needs.

• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

• Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

• Managed team of 180 personnel in busy hotel with 507 rooms.

• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

• Coached new housekeeping personnel by demonstrating approved cleaning procedures.

• Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.

• Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

• Directed customer communication to appropriate department personnel.

• Tracked and submitted employee timesheets to prepare for payroll processing.

• Provided secretarial and office management support while building cooperative working relationships.

• Inventoried and ordered supplies for office.

• Responded effectively to sensitive inquiries or complaints.

• Coordinated appointments, meetings and conferences.

• Maintained accurate department and customer records.

• Prepared and prioritized calendars and correspondence.

• Composed correspondence, reports and meeting notes.

• Managed inventory to ensure all supplies were in stock and within budget.

• Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.

• Monitored office equipment and scheduled repairs.

• Compiled and produced presentations and reports as directed by leadership team.

• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.

• Answered phones to direct callers, schedule appointments and provide general office information.

• Greeted visitors or callers daily to handle questions or direct to appropriate staff.

• Received and routed incoming calls and correspondence to promote timely communication.

• Answered and routed telephone calls and took messages.

• Obtained scanned records and uploaded to database.

• Delivered exceptional customer service through direct communication with clients and team members.

• Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

• Maintained office supplies inventory by checking stock and ordering new supplies.

• Oversaw office inventory and timely reordering of supplies.

• Processed financial documents, contracts, expense reports and invoices.

• Assisted with payroll preparation and entered data into cumulative payroll document.

• Managed incoming and outgoing mail, filing and meeting coordination.

• Automated office operations by managing internal and external customer correspondence, record tracking and data communications.

• Organized training, client meetings, team meetings and events.

• Met incoming guests and clients, offering immediate assistance.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Drafted agendas, meeting notes and other documents to enhance collaborative process.

• Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.

• Monitored scheduling and event coordination for corporate fundraisers and executive meetings.

• Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.

Education and Training

Fallbrook High School Fallbrook, CA

High School Diploma

06/2002

Contact this candidate