Onboarding & Support Head
Resume:
Vikas Rampally
Date of birth: ** Dec **** Nationality: Indian Gender: Male
+91-756******* *****.********@*****.***
https://www.linkedin.com/in/vikas-rampally-2b42a3190/ Whatsapp Messenger: +91-756*******
Hyderabad, Telangana, 500072, Hyderabad, India
9 SEP 2019 – CURRENT – Hyderabad, India
IMPACT CATALYST – COHERENDZ INDIA PRIVATE LIMITED
Impact Catalyst at Coherendz India Private Limited - Hyderabad, Telangana, September 2019 to Present.
Onboarding & Support Head
The job involves communicating with the clients via email and phone by utilizing a variety of software tools to navigate customer accounts, research & review policies, and communicate effective solutions in a fun and fast-paced environment.
Responsibilities:
• Forging strong relationships with customers.
• Manages successful onboarding and long-term account health.
• Act as a liaison between the product development team and customers.
• Maximize customer adoption of our product and services.
• Identifying and engaging at-risk accounts to prevent churn.
• Successful referrals from clients.
Key Activities:
• Do on-boarding of customers and gain hands-on experience in the process.
• Escalates customer issues appropriately and gathers feedback periodically.
• Provide any Online Demo & Hands-on training with new customers.
• Coordinating with customers (telephone & email) to achieve their goals and objectives.
• Maintaining clear records of all customer success activities and communication. 8 MAR 2019 – 8 SEP 2019 – Hyderabad, India
BUSINESS DEVELOPMENT EXECUTIVE – 64 NETWORK SECURITY Job roles and responsibilities:
The role of a Business Development Executive is to assist the organization's sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary role and responsibilities of a Business Development Executive include:
• Build contacts with potential clients to create new business opportunities.
• Keep the prospective client database updated.
• Make cold calls for new business leads.
• Support in writing new business proposals.
• Maintain knowledge of all product and service offerings of the company.
• Arrange meetings for senior management with prospective clients.
• Follow company guidelines and procedures for the acquisition of customers, submission of tenders, etc. WORK EXPERIENCE
26 AUG 2013 – 8 MAY 2017 – Hyderabad, India
BACHELOR'S IN INFORMATION TECHNOLOGY – VNR Vignana Jyoti Institute of Engineering and Technology
http://www.vnrvjiet.ac.in/
Mother tongue(s): TELUGU
Other language(s):
UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken
production
Spoken
interaction
HINDI C2 C2 C2 C2 C2
ENGLISH C2 C2 C1 C1 C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Word Microsoft Powerpoint Google Drive Social Media Google Docs Zoom Skype LinkedIn Microsoft Office Microsoft Excel Decision-making Responsibility Motivated Presenting
Black belt in Karate
Achievements :
• Achieved 'Black Belt' in Karate.
• Gold medal in Sparring at 'All India Level Open Karate Championship'.
• Participated in the 'Pulsar Festival' of speed India’s first-speed biking festival. Strengths
• MS Word, MS Excel, MS PowerPoint, Windows(OS).
• Ability and Willingness to Communicate with others in a positive manner.
• Team Management and Good Communication skills.
• Strong Customer Service skills.
• Detail-Oriented and an Active Listener.
• Fast Learning capabilities and excellent interpersonal skills.
• Adaptation, Hardworking, and Self-Motivated.
• Time management and prioritization of tasks.
• Good at Working with a Team.
• Business Management and Marketing Skills.
• Excellent Written and Verbal communication.
EDUCATION AND TRAINING
LANGUAGE SKILLS
DIGITAL SKILLS
AWARDS / ACHIEVEMENTS
SKILLS / STRENGTHS
Declaration: I hereby declare that the above-furnished details are true to the best of my knowledge and belief.
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