Vikas Rampally

Date of birth: ** Dec **** Nationality: Indian Gender: Male

+91-756******* adq48g@r.postjobfree.com

https://www.linkedin.com/in/vikas-rampally-2b42a3190/ Whatsapp Messenger: +91-756*******

Hyderabad, Telangana, 500072, Hyderabad, India

9 SEP 2019 – CURRENT – Hyderabad, India

IMPACT CATALYST – COHERENDZ INDIA PRIVATE LIMITED

Impact Catalyst at Coherendz India Private Limited - Hyderabad, Telangana, September 2019 to Present.

Onboarding & Support Head

The job involves communicating with the clients via email and phone by utilizing a variety of software tools to navigate customer accounts, research & review policies, and communicate effective solutions in a fun and fast-paced environment.

Responsibilities:

• Forging strong relationships with customers.

• Manages successful onboarding and long-term account health.

• Act as a liaison between the product development team and customers.

• Maximize customer adoption of our product and services.

• Identifying and engaging at-risk accounts to prevent churn.

• Successful referrals from clients.

Key Activities:

• Do on-boarding of customers and gain hands-on experience in the process.

• Escalates customer issues appropriately and gathers feedback periodically.

• Provide any Online Demo & Hands-on training with new customers.

• Coordinating with customers (telephone & email) to achieve their goals and objectives.

• Maintaining clear records of all customer success activities and communication. 8 MAR 2019 – 8 SEP 2019 – Hyderabad, India

BUSINESS DEVELOPMENT EXECUTIVE – 64 NETWORK SECURITY Job roles and responsibilities:

The role of a Business Development Executive is to assist the organization's sales and growth efforts by contributing to new customer acquisition. He/she should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary role and responsibilities of a Business Development Executive include:

• Build contacts with potential clients to create new business opportunities.

• Keep the prospective client database updated.

• Make cold calls for new business leads.

• Support in writing new business proposals.

• Maintain knowledge of all product and service offerings of the company.

• Arrange meetings for senior management with prospective clients.

• Follow company guidelines and procedures for the acquisition of customers, submission of tenders, etc. WORK EXPERIENCE

26 AUG 2013 – 8 MAY 2017 – Hyderabad, India

BACHELOR'S IN INFORMATION TECHNOLOGY – VNR Vignana Jyoti Institute of Engineering and Technology

http://www.vnrvjiet.ac.in/

Mother tongue(s): TELUGU

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

HINDI C2 C2 C2 C2 C2

ENGLISH C2 C2 C1 C1 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Word Microsoft Powerpoint Google Drive Social Media Google Docs Zoom Skype LinkedIn Microsoft Office Microsoft Excel Decision-making Responsibility Motivated Presenting

Black belt in Karate

Achievements :

• Achieved 'Black Belt' in Karate.

• Gold medal in Sparring at 'All India Level Open Karate Championship'.

• Participated in the 'Pulsar Festival' of speed India’s first-speed biking festival. Strengths

• MS Word, MS Excel, MS PowerPoint, Windows(OS).

• Ability and Willingness to Communicate with others in a positive manner.

• Team Management and Good Communication skills.

• Strong Customer Service skills.

• Detail-Oriented and an Active Listener.

• Fast Learning capabilities and excellent interpersonal skills.

• Adaptation, Hardworking, and Self-Motivated.

• Time management and prioritization of tasks.

• Good at Working with a Team.

• Business Management and Marketing Skills.

• Excellent Written and Verbal communication.

EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

AWARDS / ACHIEVEMENTS

SKILLS / STRENGTHS

Declaration: I hereby declare that the above-furnished details are true to the best of my knowledge and belief.

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