Customer Service Operations Manager
Resume:
Juliana delaTorre
Mesa, AZ 85212
*****.**********@*****.***
Objective
Highly ambitious luxury Retail Store Manager seeking to further my business acumen. My exceptional organizational skills, communication skills and customer service has given me the knowledge and confidence to succeed in this position. My proven leadership and worth ethic has prepared me to grow and develop in a business atmosphere where I can begin my professional career.
Skills Summary
•Excellent verbal and written communication; well-spoken and articulate
•Takes initiative and seeks continuous development
•Analytical, detail-oriented and organized
•Positive and professional attitude
•Proficient in Dayforce, Isolved, social media platforms, and Microsoft Office programs
•Lead and develop teams
•Event Planning to drive business
Education
Arizona State University; Justice Studies August 2004
Mesa Community College; Elementary Education August 2002-May 2004
Mesa High School; General Studies May 2001
Professional Experience
Dixxon Flannel Company; Tempe, AZ
July 2019-Present
Retail Store Manager
·Grow the retail business by building strong customer rapport and satisfaction. Was able to quadruple sales in the two years.
·Hire top talent that can execute sale motto, GREAT.
·Make strong business decisions based on inventory levels.
·Merchandise the store to promote new items, remerchandise based on sell through.
·Make a strong schedule based on the business needs and our peek days.
·Open and closing the store
·Promote the retail store through Instagram
·Plan events to drive business and retain current customers.
·Lead company events
·Manage inventory
Sephora; Chandler, AZ
October 2014-July 2019
Talent Business and Operations Manager
•Exhibits unparalleled customer service by going above and beyond for clients and employees to increase sales revenue and customer/cast satisfaction.
•Builds strong rapport with clients by customizing the entire experience to their specific needs to build high client retention and increased conversion over LY.
•Builds strong rapport with cast and follow leadership team to develop cast and improve store retention and turnover.
•In charge of making client focused decisions that positively impact the business
•Oversees the development of color cast in artistry and in charge of making and beating color numbers.
•Opening and closing the store
•Make an effective store schedule using Dayforce that is tailored to business needs and peak time
•Recruiting and Staffing
•Focus on developing talent through coaching and feedback
Victoria Secret; AZ
September 2009-October 2014
Assistant Store Manager- Brand Delivery and Operations Manager
•Opening and closing the store
•Building an effective store schedule using PeopleSoft
•Recruiting and Staffing Departments
•Coaching and Developing Associates
•Strong focus on client service and beating sales plan
•Executed floorsets to company standard
•Complete physical inventories and manage payroll on a day to day basis
•Completing shipment in a 24 hour turnaround
•Signing clients up for credit
Aeropostale; AZ
July 2007 to June 2008
Assistant Store Manager
•Lead a team to beat sales plan on a daily basis
•Responsible for making goals in 2 hour segments
•Payroll focus
•Strong focus on client service
•Signing clients up for email
•Opening and closing the store
Target
September 1999-July 2007
Team Lead
•In charge of Health and Beauty Department
•Set sales planners for upcoming promotions
•Greet and help guests on the selling floor
•Cashier when necessary
•Lead a closing team to recover the store
•Set the stores ad
Reference Available Upon Request
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