Customer Service Representative
Resume:
Shakiera
Blunt
Lane W-****
Dallas,Texas
bluntkamori@
yahoo.com
Summary
A motivated and
dedicated
customer service
specialist with over
five years of active
experience
managing the
development and
enforcement of
policies and
procedures in a
company. Looking
for a manager
position or a
customer service
representative
position in a
dynamic
organization where
my skills will be
fully utilized.
Proficient in a
range of computer
applications. Well-
developed
communication
and customer
service skills.
Proven ability to
efficiently plan and
manage multiple
assignments to
meet tight
deadlines. A
proactive problem-
solver who gets
the job done.
Experience
January 2017-
2019
Coast
Professional,
Monroe,La -
Customer
Service
Representative
● Seek
feedback
in a
positive
manner to
encourage
team
building
●
Participate
in the
developme
nt and
attainment
of team
and
operationa
l goals
● Be
respectful
and court
Handling
incoming
and
outgoing
calls with
patience,
tact, and
courtesy.
● Enter
informatio
n into a
Windows-
based
computer
database
as
required,
while
following
instruction
s and
conducting
a scripted
interview.
● Escalates
calls to
supervisor
when
necessary
and
appropriat
e
● Tracks
call-related
informatio
n for
auditing
and
reporting
purposes
● Provides
feedback
on call
issues
related to
downtime
and/or
training
issues
●
Contribute
positively
to a work
environme
nt that is
flexible,
adaptable,
and team
based
● Provide,
receive,
andteous
● Maintain
a positive
attitude
about
workloads
and
expectatio
ns
● Prioritize
workloads
to ensure
timeliness
and quality
standards
are met
November 2012-
January 2016
Jimmy Jazz,
Monroe,La -
Cashier
● Greeted
Customers
as they
came in the
store
● Provided
excellent
customer
service
●
Multitaske
d between
assisting
customers
with sizing
and ringing
customers
out at the
register
Education
August 2008 - May
2011
Wossman High
School, Monroe,
La - Diploma
Awards
Employee of the
Month 2018-2019
Resume
Contact this candidate