Please see complete resume.
Resume:
Kathleen Miccoli
Boone, NC *****
********************@***********.***
A broadly skilled resourceful service-oriented professional with 10+ years experience in Supply Chain
& Logistics Management, Office Administration, Territory Account Sales & Marketing, Full-Restaurant
& Bar Management, Training & Development, as well as 5+ years experience as a Federal Full Time Career Employee.
• Analytical thinker for creative solutions
• Expeditiously investigates issues to complete resolution
• Excels in prioritizing and managing daily logistics
• Calm and focused under pressure
• Pays attention to all details
• Team player and motivator, also works very well independently
• Excellent communication skills
• Highly experienced in establishing and cultivating solid trusted business relationships
• Places importance on maintaining ethical business practices
• Possesses an inherent sense of integrity, as well as urgency and accountability
• Exceptional service is of the utmost importance in any business Authorized to work in the US for any employer
Work Experience
Regular Rural Mail Carrier - Federal Full-Time Career Employee United States Postal Service - Boone, NC
October 2016 to March 2022
'Kat with the Post Office' - RR5 - Boone, NC:
Diligent, devoted and trusted Regular Rural Mail Carrier on what was considered to be the 'most dangerous route' out of the Boone PO in Watauga County, not only by our local office, but the District Office in Greensboro, NC, as well. Held the record for the least number of Leave Notice packages on my route after becoming the Regular Carrier. I was honored to serve my community in this capacity out of my POV, an AWD Honda Element, and later the 2WD USPS Mercedes Metris Van, in all weather conditions at higher elevations, including Almost Heaven. Highly knowledgeable of all aspects of my route. I was the only Mail Carrier out of the Boone PO that actually lived on my route. Highly skilled at efficiently casing, prepping, organizing, loading and accurately delivering all mail, including all issued Accountables (Certified letters, COD packages), and an exceptionally high volume of packages (required to be able to lift 70 lbs repeatedly), for 698 addresses on my route daily, especially with the USPS Amazon contract during the Covid pandemic, making multiple trips aside from my standard route to get them all delivered, working 14+ hr days, past 8.2 hr route evaluated time. Maintained Edit book for all route updates. Handled all Forwards and Holds for seasonal residents. I had worked on every route in Watauga County: City, Rural, held down the Express route for both, and RR91 in Ashe County, the longest RR out of the Boone PO at 90 miles, before I bid and was awarded my route, RR5. Followed all Federal SOP. Worked in coordination with the Postal Inspector, Federal Law Enforcement, in certain situations. Passed all Federal background checks and drug tests. Excellent driving record. Safety first, always. Dealership Liason
Everette Nissan - Boone, NC
July 2016 to October 2016
At the Front Desk in the showroom, I was the first point of contact to provide exceptional patron service. I handled all calls, greeted, advised and escorted patrons to the proper department to personally to assist them with their needs: Sales, Service, Financial, Management, or even coffee. I often assisted in resolving patron issues. In the Business Office, I assisted with Accounting.
• Accomplishment (Mission almost completed): One day I came dangerously close to securing the sale of a Premium Package 2017 Nissan Xterra from the Front Desk while the guys in Sales were out on the lot. I enjoyed my position with Nissan. My Nissan Team wanted me to stay and work with them. However, they knew I was working there until the United States Postal Service had completed my hiring process. Office Administrator
AmeriGas / Heritage Propane - Boone, NC
May 2015 to July 2016
• Managed daily operations with my team in accordance with regulatory safety compliance.
• Compiled all data required for EOD/EOM/EOQ/EOY for P&L reporting for the District Office, including propane requisition and inventory
• Promptly researched and resolved any issues within my authority.
• Payroll, invoicing, A/R, A/P, processed all daily accounting/delivery paperwork, daily cash reconciliation
• Routed and scheduled propane deliveries, scheduled service appointments, kept record of propane and equipment inventory.
• Advised prospective customers regarding new account setup, services, billing cycle, negotiated customer pricing contracts
• Updated and maintained all financial, account and inventory data in SAP Supply Chain Coordinator
HD Supply / Peachtree Business Products - Marietta, GA January 2002 to November 2014
Managed daily supply chain logistics of the dropship business for an international manufacturing/ distribution company, working with 200+ dropship vendors, all internal departments and external shipping companies to expeditiously facilitate smooth successful flow of the dropship supply chain.
• Resolved any issues urgently to complete resolution
• Handled a very high volume of email and phone communications
• Tracked open dropship order status, inventory levels, backorders, materials management
• Quoted pricing and approximate expedite date for high volume custom orders
• Obtained freight rated quotes, filed freight damage/shortage claims issues, approved and scheduled freight RAs, scheduled freight return item pickups, obtained freight rate quotes and PODs
• Provided EOM/EOQ/EOY reporting of all dropship orders sales closed
• Accomplishment (2012): After my Supply Chain Manager in San Diego mentioned to me that Executives were questioning numbers before a new ERP switch-over, I knew something was not right. I began to research the issue on my own. It was late in the day, and after we got off the phone, I sent him an email to let him know I was staying to further investigate. He kept calling me for updates. On his sixth call within a hour, I respectfully yet directly expressed to him, 'Mark, could you please stop calling me. You have no idea how many windows I have open right now. I promise I will send you an update when I have one. Something is not right, and I need to figure out what the hell is going on'. After contacting my external Vendor base, shipping companies, verifying with our internal Accounting department and then, consulting with IT, I worked with the IT Team, and within that week, I was able to clear hidden system errors due to a particular code on certain items in Ecometry which had caused previously closed dropship orders to appear to be open. I was commended by the entire Operations Team and Executives in a conference call meeting for my heightened sense of urgency in taking the initiative to indepently investigate and research possible reasons for any discrepancy, and in result had found the issue and closed over $500K in floating open dropship sales within that week, handling a very serious financial and system issue due to a system error and had taken action to investigate it independently, and once aware, had followed through to complete resolution. Marketing Associate / Outside Territory Sales Representative Sysco Corporation - Sysco Food Services of Atlanta - College Park, GA July 1999 to November 2001
• Consistently pursued sales within my territory by regularly consulting with existing and prospective accounts in my territory: restaurants, bars, daycares, retirement facilities, hotels, churches, etc., any business was a prospective account
• Managed all territory accounts, as well as prospects, by maintaining a consistent schedule, and providing exceptional service as well as education on current products and upcoming promotions
• Highly knowledgeable of all aspects of all accounts, as well as potential/prospective accounts within my territory
• Maintained fair product margins for G.P. growth, win-win negotiation for success for my G.P., as well as success for my accounts, as my account contacts knew the could trust me
• Designed and ran territory-specific promotions by contacting and coordinating with external brokers, as well as Merchandisiners at our office for samples to increase territory sales
• Provided clients with ideas for new marketing strategies within their own business, as well as developing fresh marketing strategies within my own client base and prospects, gaining new business and increasing my territory sales.
• Consulted with existing and prospective clients to help them lower their food, beverage and labor costs to boost revenues, advising them based on my previous knowledge and experience as a full-service restaurant and bar manager for added value in my service to them as thier Account Manager and Sales Representative
• Award (2000): Won District G.P. & Territory Growth Sales Award Full-Service Restaurant Manager
S&A Restaurant Corporation - 'Airport Bennigan's', Sullivan Road - College Park, MD June 1993 to July 1999
Managed operations for the highest volume Bennigan's in Georgia, the second highest volume unit in the SE Region to Tampa, Florida, ensuring proper FOH/BOH operations according to Corporate QSC Standards. Bennigan's set the industry standard for the trend of 'Brass & Fern' Restaurant & Taverns which later followed.
• Worked almost every position in-house before going into Management, started FOH as a Server Trainee/Server/Server Trainer, Office Administrator, Bartender/Bar Trainer/Multi-Unit Bar Trainer and Bar Manager, Hobart, other BOH stations on the line - whatever needed to be done, Team Player and an active 'hands-on' Manager
• Responsible for all Office Administration: collected monies from servers and bar staff/drawer, processed payroll for 75 employees, accounting/invoicing, purchasing and inventory management, all administrative responsibilities of our office
• Maintained and food/beverage and labor cost within set Corporate margins
• Ordered all bar inventory, conducted kitchen/bar inventories, EOM/EOQ/EOY P&L inventory reporting
• Quarterly Corporate QSC inspections prep and execution
• Resolved all FOH/BOH customer-related issues, as well as employee-related issues in coordination with my General Manager
• Multi-Unit Bar Trainer for special roll-outs within Metro Atlanta units (6)
• Responsible for making night bank deposits with C.P.P.D. escort. At that time, College Park, GA was in the top 5 in the U.S. for the highest violent crime rate per capita.
• Award (1994): Received 'Star Trainer' Award, presented in-house by my General Manager, Mosi Paas, for exceptional training of Servers in accordance to QSC Corporate stands.
• Accomplishment: (1996) Recognized and acknowledged by my Regional Manager for my multi-unit training of the six Metro Atlanta units and organizational skills in preparation for the nationwide rollout of the Corporate Bennigan's Copper Clover International Beer Quest promotion featuring 100+ imported and domestic beers.
• Accomplishment (1997): The Home Office sent new Management Trainees for the SE Region to our unit so that I could train them personally at our office regarding all Office Administration responsibilities. Education
Bachelor of Science in Environmental Management, Occupational Safety & Health
Columbia Southern University - Orange Beach, AL
2009 to 2011
Biochemistry Major, Biotechnology
Kennesaw State University - Kennesaw, GA
2007 to 2008
Medical Technology Major, English
Georgia State University - Atlanta, GA
1990 to 1994
Skills
• MS Windows, MS Office, MS Excel, MS Outlook, SAP, Oracle Siebel CRM, Ecometry, Zendesk (10+ years)
• Territory Management (8 years)
• Training & Assessment (10+ years)
• Territory Sales & Marketing (2 years)
• Full-Service Restaurant Management (4 years)
• Account Management (10+ years)
• Supply Chain Management (10+ years)
• Issue Resolution (10+ years)
• Office Administration (6 years)
• Purchasing (10+ years)
• Human Resources Management (6 years)
• Labor Cost Analysis & Management (4 years)
• Profit / Loss Reporting & Analysis (6 years)
• Materials Management (10+ years)
• Employee Recruitment (10+ years)
• Bar Management (4 years)
• Payroll Management (7 years)
• Experienced with ERM Practices and Software (10+ years)
• Business Client / Customer Relationship Management and Cultivation (10+ years)
• Cost & Pricing Negotiation (3 years)
• ERP Systems
• Conflict management
• Retail sales (6 years)
• Sales
• Restaurant management
• Negotiation
• Microsoft Office
• Leadership
• Management
• Outside sales
• Business Development
• Management
• Financial accounting
• Upselling (7 years)
• Microsoft Excel
• Microsoft Word
• Data collection
• SAP ERP
• Customer Relationship Management (10+ years)
• Order fulfillment
• Business requirements
• EDI
• B2B
Certifications and Licenses
Class A Driver's License
Groups
Hospice Volunteer - Hospice of Northeast Georgia Medical Center (NGMC) - Gainesville, GA
2006 to 2010
Trained as an In-Home and Vigil Hospice Volunteer, and also assisted with projects in the office, such as putting together Care Packages at the hospice office for hospice patients and their families. Environmental Volunteer & Team Leader - The Nature Conservancy - Atlanta, GA
2005 to 2008
Rome College - Rome, GA: A team leader of Rome College students as part of the Freshman Orientation program for Rome College in coordination with The Nature Conservancy. At the Marshall National Forest Preserve, our teams cleaned up previous student school project debris. We educated the students regarding invasive plant species, and our teams also performed trash collection in areas within and around the Marshall National Forest Preserve. Metro Atlanta Area: I worked on various environmental projects at different locations for the containment and removal of invasive plant species, as well as trash and debris removal. Additional Information
Owner: 2005 Western Star - All In Good Time Transport In 2013, I invested in a 2005 Western Star tractor. After a divorce, I had been considering the decision to go back to school for my Masters degree, or purchase the Western Star. Considering cost, profit and time, as I worked full-time, I decided to purchase the Star Car. I managed all of the business related to its work, payments, taxes, maintenance, and scheduling. My Operator handled the transport. Through my Operator, the Star Car was signed on with different companies as an Owner/Operator tractor: Knight Transportation, Atlanta, GA - 48 states
Roadrunner Transport, Decatur, GA 48 states
K.L. Breeden & Sons, Anniston, AL - 9 states, SE Region When the Western Star was in the shop for a $17K inframe engine rebuild, my Operator signed on with another company to be a company driver. I almost took the Western Star on the road myself after I was laid off in the 5th round of layoffs at HD Supply. Instead, I decided to sell the 'Star Car' to another Owner, and I relocated to the mountains of NW North Carolina.
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