Operations Manager Production Supervisor

JAMES RODNEY GEE

**** ***** **** ****, ****** SC, 29150

Phone : 704-***-**** Email : ***.*****.*****@*****.*** PROFESSIONAL SUMMARY

Innovative professional with extensive and progressive experience in warehouse operations, distribution, and cross-functional leadership. Expertise includes comprehensive understanding of division-distribution strategies, making improvements and meeting and/or exceeding goals through operational growth, capacity and quality, leadership managerial experience with proven ability to build a motivated, high-energy team with a drive for winning in multiple areas of production. Critical and strategic thinking capabilities with excellent problem-solving skills. Articulate written and verbal communication skills with sound business judgments and ethics.

WORK HISTORY

Ross Southeast Distribution Center, Fort Mill, SC 4/2013 - Present Senior Operations Manager

Currently overseeing the entire SEDC (NRTW & RTW) operations on 3rd shift. Delegate responsibilities to managers to obtain daily forecasted goals and volume. Lead, direct and manage inbound and outbound site operations. Instrumental in exceeding company gross cost per unit goals resulting in continuous improvement and performance savings of roughly $2 million annually. Support the IT (Help Desk, Intelligrated, Ross IT) department with any upgrades and changes to systemic functions during the operation timeframe. Control staffing by the projected fluctuation in volume each month. Report and update Directors and VP of Distribution on all facets of the operation daily outcomes. Conduct daily planning meetings with managers to develop action plans for improvement on KPI’s and observations. Monitor and mentor department managers for professional growth and supervisors with potential for advancement. In this role, I have successfully promoted eight supervisors to manager levels and nine hourly associates to supervisory levels.

• Currently manage 15 exempt direct reports

• Employee Coaching & Empowerment

• Creation & Implementation of New operations (Fast Tack areas and X-dock capabilities)

• Forecasting Daily Output

• Managed Facilities and Operation of Tilt Tray & Rapid Route systems Ross Southeast Distribution Center, Fort Mill, SC 5/2007 – 4/2013 Operations Manager

Achieved years of progressive management experience with an emphasis on warehouse operations (Bulk, Fragile & Hotel departments). Forecast and plan daily objectives based on staffing, workload, and availability of other production areas. Delegate responsibilities to associates/supervisors to maintain high levels of performance and productivity in the warehouse operations, therefore being accountable for the safe efficient and economical operation of facilities and equipments. Developed and managed effective skill sets to address the following:

• Diversity training (multi-task cross-training of supervisors and associates)

• Cycle Counts, Increased Accuracy %, Inventory Control

• Policy and Procedure Development (Introduction of new processes)

• Packing and product Quality Control

• GoalPost and Kronos Recording System

• Administering Performance evaluations and reviews

• Receiving and storage of merchandise through systematic procedures Ross Southeast Distribution Center, Fort Mill, SC 4/2002 – 5/2007 Operations Supervisor

Responsibilities include managing a 600 thousand square ft. storage area with approximately 78,498 pallet locations with inventory worth over $600 million dollars. Supervised associates in production, assessing production schedules and man hour requirements for completion of job assignments. Accountable for inventory control, bar-coding systems, audits, stock orders, and capacity planning in areas of responsibilities.

• Evaluated and assessed production methods, employee profiles and efficiency for improvements through administration of quarterly reviews, observations, and performance evaluations.

• Coordinated the execution of constant rack location cycle counts and audits by using RF units, Retek containers inquiry options and correct unit ID processes.

• Verified that merchandise case picked by drivers is consistent with the DC’s workflow management reports as well as key indicator reports.

• Interpreted company policies and procedures to ensure compliance and adherence as well as enforce safety regulations (conducting weekly safety meetings)

• Aided in the start up, testing and installment of R.D.M Retek system in a 1.4 million square ft. distribution center with receiving, unit ID (checking), storage, cycle counts, marking and outbound procedures.

• Commended by management for efficiency training of new supervisors, timely execution of tasks and training in the start up of the DC Retek processes. Adapted and gained greater flexibility by working all hours requested by management. Also, successfully started up 5 production areas in the first two years.

• Moved to night shift to help start building-wide night operation. DMSI (Distribution & Marking Services), Charlotte, NC 9/1998 – 4/2002 Production Supervisor

Responsibilities included organizing merchandise to be processed in an orderly and prompt procedure in a fast-paced third-party distribution environment. Evaluated and troubleshooted situations that occurred with vendor manifests and receiving protocols in the DCIS warehouse management system. Implemented new practices to expedite merchandise more efficiently through the DC. Analyzed daily operations and made recommendations to improve production.

Toys “R” Us, Atlanta/McDonough, GA 8/1995 – 9/1998 Assistant Department Head

Supervised shipping and receiving docks during peak time seasons at the Atlanta facility. Controlled the influx of returns and damaged goods from numerous stores. Organized reports for replenishment, picks, accuracy, and inventory control for daily workload. Trained associates on best method procedures to obtain maximum performance in multiple areas of production. Transferred to the new McDonough facility to assist with startup operations.

EDUCATION

South Carolina State University, Orangeburg, SC

Major: Business Management (1989-1994)

COMPUTER SKILLS

WMS systems, RF functions, Retek version (RDM), Microsoft Office Outlook, Word, PowerPoint, ICW, and Excel

ORGANIZATIONAL AFFILIATION

Liberty Hill Masonic Lodge#357

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