Hello

I’m Elizabeth

**** *********** **

Providence, RI 02909

207-***-****

adq457@r.postjobfree.com

Skill

Technology

Types 55 wpm, Survey Monkey, Microsoft Office (Publisher, Excel, Word, PowerPoint), Google Drive Programs (Google: Docs, Sheets, Forms, and Slides), Social Media (Facebook, Twitter, Instagram, YouTube, Tumblr, Pinterest, Medium, Lightroom, VSCO), iMovie, Pages, Research (Journal sites: Jstor, etc.), DineTime, Open Table, Oracle, MICROS.

Experience

SEPTEMBER 2020- PRESENT

Seven Stars Bakery, Providence, RI -Retail Manager, Farmers Market Manager

● Daily cash management for a retail store, as well as three farmers markets.

● Ensuring exceptional service shown by making each moment right from the moment a guest enters our store to their last sip.

● Communication with staff, managers across multiple stores, various vendors, staff and managers of farmers market organizations, as well as owners and CEO of Seven Stars.

● Strong memorization, attention to detail, and multitasking/time management skills.

● Cash register trained.

● Responsible for hiring and training new staff and making them feel welcomed to their new job.

● Delegates tasks among team members to ensure high quality customer experiences.

● Ensures all members on the team feel supported.

● Day-to-day cash and inventory management in a high sales environment.

● Keep all areas clean and tidy.

● Responsible for sales and inventory management.

AUGUST 2018 - SEPTEMBER 2020

Starbucks, Kissimmee, FL & North Kingstown, RI - Shift Supervisor, Trainer

● Serving guests handcrafted Starbucks beverages.

● Ensuring exceptional service shown by making each moment right from the moment a guest enters our store to their last sip.

● Strong memorization, attention to detail, and multitasking/time management skills.

● Cash register trained.

● Responsible for daily deposits and safe counts.

● Responsible for training new baristas and making them feel welcomed to their new job.

● Delegates barista tasks among team members to ensure high quality customer experiences.

● Ensures all members on the team feel supported.

● Day-to-day cash and inventory management in a high sales volume store.

● Keep all areas clean and tidy.

● Responsible for sales and inventory management.

● Responsible for revitalizing the training program at my current store. NOVEMBER 2017- JUNE 2019

The Walt Disney Company, Orlando, FL - Barista, Trainer

● Serving guests handcrafted Starbucks beverages.

● Ensuring exceptional service from the moment guests enter until they finish the last sip of their beverage, while maintaining Disney and Starbucks standards of business.

● Cash register trained.

● Keep areas clean and tidy.

JANUARY 2017 - AUGUST 2017

On the Border Mexican Grill and Cantina, South Portland, ME - Server, Hostess, To-Go Specialist

● Responsible for training new servers and hosts.

● Greeting and seating guests.

● Fulfilling catering and to-go orders.

● Ensuring each guest receives exceptional service throughout their meal.

● Time Management skills.

● Strong memorization, taking and delivering food and beverage orders.

● Bus and clean tables.

MAY 2016 - AUGUST 2016

22 Bowen’s, Newport, RI - Hostess

● Responsible for making dining reservations.

● Responsible for general upkeep of areas guests interact with.

● Responsible for seating guests.

● Responsible for communicating with guests regarding their dining experience. JANUARY 2015 - AUGUST 2015

The Walt Disney Company, Orlando, FL - Hostess/Seater Internship

● Managed dining reservations and sat guests.

● Interacted with up to 4,000 guests a day.

● Ensured that every guest received exceptional service. SEPTEMBER 2012 - MAY 2014

Whittier College Admissions, Whittier, CA - Admissions Host/Ambassador

● Gave tours to prospective students and families.

● Ran various admission events and attended college fairs representing Whittier College.

● Was in charge of training new tour guides

● Was in charge of scheduling full day and overnight itineraries for prospective students.

● Front Desk work: answered phones, responded to emails, and helped with mailings. Personal

I am passionate about expanding my education and knowledge and this shows through how I approach my job. I will never back down from gaining a new experience or trying something new. I truly enjoy customer service driven jobs. I am passionate about being able to make connections with people from different walks of life over a shared love of travel.

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