Reservations Manager Customer Service

ELIZABETH AKINYI ABONG’O

EMAIL. ***********@*****.***

Tel. 070*******

P.O.BOX 48231 – 00100, NAIROBI

PERSONAL PROFILE

I would like to describe myself as a well presented hardworking individual who thrives at a chance of learning new skills having worked in hotels and restaurants for three years. I have gained excellent communication skills and also enjoyed working with the public. I always like to work quickly but neatly so as to help me build my confidence as a person. I am willing to take any of the trainings necessary to enable me to carry out my work well.

SKILLS

-Team work

-Persistence

-Sell to customer needs

-Verbal communication

-High energy

-Resolve conflict

-Customer service

-Basic math.

EDUCATIONAL BACK GROUND

2016 – 2017 : Kenya Utalii College Nairobi

Certificate in food and beverage service

2012 - 2015 : Thur Gem Secondary School

Kenya certificate of secondary education

2003 – 2011 : onyuongo R C primary

Kenya certificate of primary education

CAREER SUMMERY

July 2017 – Sept. 2017 : UTALII HOTEL

INTERN

Key responsibilities

-Meeting and greeting customers, building strong relationship and taking orders

-Partnered with the team members to serve customers, that exceeds their expectations

-Answered questions and also made recommendations when required.

-Delivered exceptional friendly and fast service

2017 October – 2018 October : HILTON HOTEL NAIROBI

INTERN /WAITRESS

Key responsibilities

-talk to customers

-reaching customers instantly wherever they are

-Handling complains to provide positive solution for customers

-measure and improve customer experience.teams.-

-Enhance the productivity of sales teams.

--improve selfservice and empower agents.

- Providing fast and proffesional service

2018 November – 2019 December : CAFE JAVAS UGANDA/KENYA

SENIOR WAITRESS

Key responsibilities

-Provided exceptional, friendly and fast service

-Skillfully anticipated and addressed guest service needs

-Appropriately suggested additional items to the customers and increasing sales

-Advising customer on right choices.

-prioritize and solve customer problems

-Resolving complaints to adhere positive solution for customers

-Upselling other additonals

2020 january-Date : RESERVATIONS MANAGER AT

THE GOLDEN CIRCLE HOLIDAY CLUB

Key responsibilities

-Providing travel information.

-Itineraries and prices

-Handling customer complaints or concerns

-Counselling clients on terms and conditions of travel or making reservations and sending confirmation notes.

-Getting contracts and contacts from hotels and resorts that have patnerd with the company

-Recommending destinations to members

-Advising clients on which period is best to travel

HOBBIES

-Team spot

-Charity work

-Drama

REFEREES

1.Grace Mkonyo

Service lecturer, Utalii College

Tel. 072*******

2.Christine Muiruri

Hilton Nairobi training manager

Tel. 072*******.

Contact this candidate