Front Desk Customer Service

PATRICIA K. GILMORE

650-***-**** *****@*****.***

Skills

Accounting, Auditing, and Hotel Payroll . Typing, and 10-keys

Microsoft Office Word, Excel, and Outlook . MAS90/AS400

Strong accounts payable/receivable, bookkeeping and payroll processing skills

Superb communications skills and outstanding customer service

Proven track record of hiring stand-out employees

Work Experience

Liberty Tax Service Las Vegas, NV October 2019 – April 2020

Income tax preparer

Retail Clerk/HR Deseret Industries, Las Vegas, NV September 2017 – May 2018

Increased quarterly sales in 2 departments . Daily Cash Count

Lead Cashier, Sort, Tag and Price . Help build resume

Power statement and Me in 30 seconds . Help to build resume

Hotel Auditor, TheSiegel Group, Las Vegas, NV September 2015 – January 2017

Audit 4 Hotels and Weekly/Monthly Properties . Weekly/Monthly Comp Log

General Accounting A/R, A/P . Updated liability Policies

Implemented quality control audits for wait staff resulting in a 35% improvement in completed transaction.

Holiday Inn Express, Elk Grove, CA July 2003 – April 2013

Progressed from Front Desk agent to AGM . Trained all the Front Desk Agents

HR, New employee packets completed .Worked any dept. when needed

Maintained current status for vendor accounts receivable.

Used keen personal insight into personalities to successfully screen, interview and hire qualified applicants who continue to work for Holiday Inn Express.

Owner, PK’s Ebony/Ivory Hair, San Mateo, CA April 1982 – November 2015

Cared for clients hair .Owned/Operated a $70,000 yearly Business

150 plus regular clients .Maintained inventory/supplies

Secured 7-year contract with San Francisco 49’ers Cheerleaders

Accurately maintained general ledgers for the business, and prepared quarterly taxes.

Education

University of Phoenix, Elk Grove, CA Hospitality Management

Fremont Beauty College Instructor Certified AA

Hayward Beauty College Cosmetology Certified AA

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