Customer Service Pc Technician
Resume:
Franz Bisson
**********@***.***
Objective: To obtain a challenging position within an organization that allows me to utilize and expand my existing skills
Professional Skills and Aptitudes:
Windows 95/98/ME/2000/XP Professional, Windows 2003 Server/ Vista/ Windows 7/ Windows 10
Working Knowledge of MacOS Catalina
Mobile Devices: Android, Apple IOS
Microsoft Office 95,Office 97, Office 2000/Office XP, Office 2003/ Office 2007, Office 2010, Office 2013, Office 2015, Office 365
OpenOffice 4
Lotus Notes 6.5
Track-It 7
Enterprise Software Experience and Expertise
Industry-Proven Customer Service Skills!
Industry-Standard of Organizational Aptitude!
Superior Technical Support Documentation
Excellent Troubleshooting Skills of PCs and PC Operating Systems
Excellent Configuration and Installation Skills of PC Operating Systems
Exceptional Skill with Technical Support, Servicing Laptop Brands: Gateway, Dell, IBM, Acer, Sony, Toshiba
Innovator and Industry Leader as a Help Desk Technician!
Unique Knowledge and Experience about how Business is conducted in China!
Professional Employment Experience:
Business Solutions Consultant
Presently Internet-Based
Local Business Procurement
E-Commerce
Business English Training for Chinese
Education Solutions: Academic, Training Center which use English as a way to teach topics such as Chess, Management Experience with Hiring, Managing, and Procuring Solutions by way of an Assistant
January 2015- Present
Hannaford Supermarkets
Barre, VT
10/2020- Present
Customer Service Associate
Customer Service Procurement
Equipment Management
GW Plastics
Bethel, VT
3/2020-7/2020
Systems Support Analyst
Consult with Users to Determine Hardware, Software and system functionality specifications
Make recommendations based upon based on needs and current standards
Diagnose and Remedy system issues including hardware and software
Setup and Install Hardware and Software
Help maintain inventory of hardware and software licenses
Administer User Accounts and E-mail
Ensure appropriate Updates/ Patches are applied
Ensure Equipment is Maintained such that systems up time is sufficient to support the business needs
Provides Technical Support to Users
Monitor for Illegal Software and report it to the MIS Director
Los Angeles Chess Club
Los Angeles, CA
July 2007- March 2009
Club PC Technician/Technology Consultant
Demonstrated Superior Technical Support of Club PCs: Laptops and Desktops
Consulted on IT, and Technology-Related Solutions
RLK, Inc.
Quincy, MA
April 2004- Present (Project by Project basis)
Remote PC Technician/ E-Commerce Solution Specialist
Demonstrated Superior Corporate IT Remote Technical Support of PCs and Macs
Collaborated on Corporate E-Commerce Sales Solutions
Maintained Industry Standard Customer Service: Customized Solutions
Maximum Flexibility for Deadlines/ Hours of Operation/ Integrity of Customer Data
ATXII, LLC.
Caribou, ME
November 2002-April 2004
Help Desk Technician
Call Center Innovative Excellence: Increased call productivity by 100%!
Exclusive Top 4 Performer!
Executed, Demonstrated, and Performed Superior Customer Technical Support
Maintained Superior Quality of Customer Technical Support Logs!
Displayed Superior Teamwork which included Support team of 100 Help Desk Support Technicians
MBNA America, Inc.
Presque Isle, ME
March 2000-March 2002
New Account Specialist
Received Exclusive Sales Awards: Most Improved Sales Person: 2 Consecutive Months!
Honorary Customer Service Awards of Commendation: 3 Consecutive Months!
Commendation of Quality Excellence Awards: Superior Documentation of Credit Card Applications: 24 Consecutive Months!
Managerial Commendation on Teamwork Ethic: 24 Consecutive months!
C3i, Inc.
New York, NY
December 1998-June 1999
Help Desk Analyst
Procured and Demonstrated Exemplary Technical Support!
Accomplished a Superior Standard in the Database Management of Technical Support Calls!
Info Design
New York, NY
June 1998- December 1998
Computer Help Desk Technician
Organized and was Responsible for Software Inventory and Customer Help Desk Technical Support
Assisted the Network Administrator in maintaining company Technical Support Issues
Procured and was Responsible for the New York Location of all Company Software and Hardware
Professional Educational Experience:
Comp TIA Certification Study
Present
A+ Certification Curriculum Study
Network+ Certification Course Curriculum Study
Security+ Certification Course Curriculum Study
ITT Technical Institute
September 2004- December 2005
Norwood, MA
Associates in Computer Network Systems
Udemy
8/26/2020
MacOS Catalina Course Completion Certification
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