Gissell Aguilar

757-***-**** adq444@r.postjobfree.com

EDUCATION

International Air and Hospitality Academy - Vancouver, Washington 2021 – Present

Airline/Travel Specialist Diploma

Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin

Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units

Knowledge of domestic and international city, airport, and airline codes

Trained to exceed industry standards of professionalism and customer service skills

Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations

Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo

Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning

Completed training in time management, taking direction, collaboration, and professional communication

PROFESSIONAL EXPERIENCE

Dicks Sporting Goods - Newport News, Virginia 2020 - 2021

Front End Associate

Completed financial transactions, processing payments in cash, credit card, and gift card

Provided excellent customer service, answering questions and making product recommendations

Watched for signs of suspicious behavior and shoplifting

Worked quickly and efficiently, completing all tasks on time

Juan’s Mexican Cantina - Newport News, Virginia 2019

Hostess

Warmly greeted customers upon arrival to the restaurant

Seated customers according to party size, preference, and available seating

Accurately took to go orders and communicated that information to the kitchen staff

Successfully resolved complaints and concerns to customer satisfaction

Marco’s Pizzeria - Newport News, Virginia 2018 - 2019

Shift Leader

Supervised staff, providing guidance and leadership

Successfully resolved complaints and concerns to customer satisfaction

Trained new staff on job tasks and company policies

Filled in for other staff as needed, keeping productivity high

FLUENT LANGUAGES

English and Spanish