Customer Service Project Manager

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OBJECTIVE

Seeking a position as a Customer Service Representative where I can utilize my knowledge and experience in a reputable company.

SUMMARY STATEMENT

I am a responsible, diligent stay at home mom eager to return to the work force in a new capacity by doing remote work. I am an adaptive learner and always looking for new endeavors.

STRENGTHS

A positive attitude and sense of humor

Ability to maintain a healthy balance between my personal and professional life

Ability to work with clients and achieve positive outcomes

I have great communication, organization, critical thinking, problem solving, and time management skills

Resilience, flexibility, and high energy

A willingness to reflect on my work and learn from others

Exceptional communication skills

Microsoft Window proficient

EDUCATION

Erie Mason High School 1987 – 1991 Diploma

Owens Community College 2008 – 2012 Associate Degree in Applied Science Cum Laude

JOB EMPLOYMENT HISTORY

the accounting staff. As well as responsible for inputting dealer check info into our accounting software.

oI provided services to all Company departments and outside mail services in a timely and effective manner.

oI receive, sorted, and distributed all incoming (1st class, priority, certified, express, etc.) and interoffice mail and parcels as well as delivered mail to all the different departments within the establishment

oI ensured that all the outgoing mail and packages were properly labeled for mailing and shipping with correct postage, etc, utilizing folder/inserter machine, automatic postage meter machines and shipping systems.

oI ordered inventory from office suppliers and secured shipment arrival times

oManaging inventory by stocking and cataloging products

oI updated inventory counts and maintained inventory records to share with management

oI obtained different price details from other office supply companies to compare costs to ensure the best prices on products

Consumers Energy 1998 – 2000 Assistant to Project Manager

I worked alongside the Project Manager to plan and execute projects for Consumers Energy. My duties included identifying clients project needs and goals, creating a detailed plan to successfully complete a project and organizing and storing project reports and documents. As well as conducting administrative duties, such as setting up meetings, drafting invoices and plotting out advertisements.

At home daycare 2000 – 2005 Childcare

Lear Corporation 2005 – 2010 Office administrator, customer service

I was responsible for performing clerical tasks within the office setting to support daily operations. My duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management. I was responsible for the setup of all reservations and business itinerary for several of the managers in the office. On top of my normal job duties, I also helped in the in the shipping and receiving department and human resource department. I also worked on different projects with the operations manager out in the factory.

419/260-4354 adq43h@r.postjobfree.com

ELAINE R JACOBS

JOB EMPLOYMENT HISTORY

Burns International 1991 - 1994 Security Officer

I worked at BP Oil Refinery checking in contract workers and making sure that they were properly shaven in order to wear the proper safety equipment. I also signed in company vehicles and made badges for contract workers. I also briefly worked in the fire-retardant uniform trailer where employees would go to get their uniforms needed to wear in the refinery.

GMAC 1994 – 1998 Accounting, mail, and supply department

I was responsible for the timely and accurate distribution of Company mail (incoming and outgoing). I was responsible to

keep track of all the supplies in the stock room and managed

orders to facilitate the accounting staff. My daily duties included signing off on shipments, counting the number of available products and placing orders for more inventory according to demand. I was responsible to keep track of all the supplies in the stock room and managed orders to facilitate

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