Customer Service General Manager

Sent from my iPhone

Begin forwarded message:

From: Marshoud Zayid <******@*****.***>

Date: April 14, 2022 at 10:44:02 PM CDT

To: Marshoud Zayid <******@*****.***>

Subject: Re: Resume 2022

On Sat, Mar 26, 2022 at 4:24 PM Marshoud Zayid <******@*****.***> wrote:

Marshoud I. Zayid

******@*****.*** • 235 WOOD LOOP DR. HOUSTON, TX 77015• 713-***-****

OBJECTIVE

To secure a position with a well-established organization as well as a stable environment that will lead to a lasting relationship.

EDUCATION

University of Houston-Downtown

Ø Bachelor Degree in Interdisciplinary Studies Present

EXPERIENCE

CarsonDemand

Finance/Account Dept December 2020- Pressent Pasadena, Tx

§ Completing Applications

§ Pulling Credit Scores

§ Filling out Sales Contracts

§ Determining payoffs amounts

Performing title checks

Stomps Burger Joint May 2016- June 2020 Kemah, Tx

General Manager

§ Managing Staff

§ Overseeing Budget

§ Employing Marketing Strategies

§ Improving Revenue

§ Hiring Employees

§ Evaluating performance and productivity

§ Analyzing accounting and financial data

Mccomoricks/San Jacinto Glass August 2013- May 2016 Houston,Tx

Logistic/Sales/Support

n Full-filling company orders to customers.

n Maintained files and agreements,

n Invoice clients upon delivery of product,

n Brought in new clients an ensure customer satisfaction throughout transaction.

n Exceed all expectations of employer and customers.

Communicate with vendors and maintained vendor relations.

Texas Temper Glass Inc.

Wholesale Distribution November 2011 – August 2013 Houston,TX

Logistic/Sales/Support

n Full-filling company orders to customers.

n Maintained files and agreements,

n Invoice clients upon delivery of product,

n Brought in new clients an ensure customer satisfactoon throughout transaction.

n Exceed all expectations of employer and customers.

n Communicate with vendors and maintained vendor relations.

Pitney Bowe/Chevron February 2011 to July 2011 Houston,Tx

C.S.A.

n Promptly answered and transferred all phone calls to proper departments.

n Efficiently maintained and filed confidential paperwork.

n Ensure all employees and clients completed all the necessary paperwork.

n Shipping and Receiving of vital documents.

n Monitored all network systems in a specified zone.

n Provided an efficient and effective work environment.

FM Express FoodMart August 2009 to February 2011 Houston,Tx

Supervisor

n Effectively applying sharp business acumen toward proficiently managing broad-scope administrative, financial, human resource, and customer service operations.

n Instilled and provided a safe working environment to all employees and customers.

n Operated a check cashing operation handling large amounts of cash.

J.P Morgan Chase March 2005 to May 2009 Houston,TX

Teller/SSA

n Successfully steered branch operations, with a focus on optimizing customer satisfaction through proficient and efficient servicing of accounts.

n Entrusted with opening and closing bank.

n Capitalized on opportunities to drive revenue growth by cross-selling and up-selling banking products and services; ranked #1 in Referrals, Northwest Region, 2008-2009 and earned recognition awards.

Consistently ensured critical compliance with banking and regulatory policies and procedures.

COMPUTER EXPERTISE

n Microsoft Word

n Excel

n PowerPoint

n PeopleSoft

n Constant Contact

n Outlook

n Cisco Networking 1 & 2

n Visual Basic 6.0 Advance

PROFESSIONAL DEVELOPMENT

Orthodox College Fellowship (OCF), St. George Orthodox Church-Active Member

Young Adult Ministries (YAM), St. George Orthodox Church- Active Member

REFERENCES

Available upon request

Contact this candidate