Customer Service Agent

Moses Mhlongo

**** ****** *****

PO Orlando East, 1804

To whom it may concern

Dear Sir/ Madam

This letter is to express my interest in the vacant position as advertised. My name is Moses Mhlongo. I have vast administration experience and in-store staff product training experience that I acquired as Jet Club Administrator at Edcon for a period of 5 years. I first started at their Debtors Admin department for 2 years where I was a Debtors clerk, Remittance and Data Capturing and customer service champion.

I was later appointed as Jet Club Administrator where I learned a lot about planning, organizing, filing and promotions.

As part of my duties, I also worked as a customer service agent where I sold Jet Club membership to prospective customers and became a point of contact for stores and customers. In my last employment before I was retrenched due to COVID-19 pandemic, I worked at AEGIS Global Outsourcing / Startek Contact Centre where I was an advisor for Thomson Travel (TUI- UK), a British Travel Company. My duties included providing our British customers and travellers with excellent customer service; benchmarked by independent online customer surveys done daily (I was recognised as Best Achiever -2018). It was during this time that I seconded my Team Leader and was later given my own team to manage.

A year later, I was promoted to head the TUI Escalations Department as Escalations Manager where I was responsible for resolving disputes from the head office in UK, TUI Contact Centres in UK and India and also from customers. I was also responsible for communication on policy / process changes to the floor. I reported directly to management on all the issues, errors, cost incurred and all disputes resolved and how to avoid future occurrences.

I believe I meet the requirements for the advertised position and I am confident that I will be of good value to your organisation. With my tenacious ability to achieving results and strong initiative and organisational skills combined with my passion to oversee results and the ability to work in fast paced environment, I believe I am a perfect candidate to fill this vacancy. Please peruse my attached CV and feel free to contact me at your most convenient time for interviews. Yours truly,

Moses Mhlongo

+27-730******

**********@*****.***