Customer Service Human Resource
Resume:
Alexis Flores
To obtain a position that will enable me to use my strong leadership skills
and seek an opportunity in employee relations with my positive attitude, superior communication skills, strategic planning, and educational background to benefit the organization while achieving career growth 2833 Airport Freeway Apt. 926
Bedford, TX 76021
********@*****.***
EXPERIENCE
American Airlines, Dallas/Fort Worth, TX — Customer Service Agent
MARCH 2015 - OCTOBER 2020
Worked with customers by phone to handle di erent scenarios regarding mileage awards or Elite status. Communicated verbally with management to come up with resolutions with each issue promptly and e ciently. Resolve situations with irate customers at times involving strong ability to calm and please customers with a positive outcome as often as possible. Set up new accounts, created special connections with members to feel welcomed to the airline and value their business with American Airlines. Have been involved in multiple special projects that included calling members if miles were set to expire and o ered opportunities to utilize miles and prevent them from expiring. Answered multiple emails that had to do with members' issues and resolved and responded quickly. Recorded details regarding the phone call, provided customer verification
● Assisted customers with a warm and professional attitude
● Assisted customers with questions
● Kept records of customer complaints
● Handled emails, inbound calls, and outbound calls Legends Hospitality/ AT&T Stadium, Arlington, TX — Tour Guide/ Merchandiser/ Ticketmaster Representative
MAY 2010 - MARCH 2017
Tour Guide: Provided verbal communication to multiple large audiences on a daily basis. Strong ability to e ectively provide speeches and even provide humor to these audiences using strong verbal, and organizational skills when leading these groups through the three million square foot facility. Interact pleasantly with the general public when confronted with questions or inquiries. Resolve situations with irate customers at times involving strong ability to calm and please customers with a positive outcome as often as possible. E ective learning and memorization skills when sharing many important facts regarding sports team statistics, historical events, and important details shared with the public Merchandiser: Assisting sta and management with documenting and stocking store shelves with inventory of goods.Assisting with merchandising display settings.Processed transactions including cash, SKILLS
Excellent Customer Service
Skills
Quick Learner
Adaptable to Change
Customer Needs Assessment
Team Player
File/Records Maintenance
Computer Proficient
Computer literate
Strong communication Skills
(Verbal/Written)
Excel in Microsoft O ce
Dependable
Conflict Resolution
Hardworker
Excellent Listening Skills
Filing and Organization
HR: Compensation and
Benefits Proficient
Recruiting Proficient
SABRE Proficient
LANGUAGES
English- Fluent
Spanish - Moderate
card, with Counter Point system. Assist customers or guests in locating items while providing excellent customer service and shopping experience. Ability to take constructive criticism and direction in an e ort to be a team member
Ticketmaster Rep: Performed daily tasks which involved knowledge of products and services available, knowledge of rates and/or pricing and charges, communicated verbally with management, other sta members, and general public visiting facility, strong skills in navigation of Ticketmaster, while accurately processing transactions involving cash, credit, debit, gift card in exchange for services and goods purchased. Resolve situations with irate customers at times involving strong ability to calm and please customers with a positive outcome as often as possible. Developed and provided accurate training to new sta members regarding tasks above.
EDUCATION
University Of Phoenix, Arlington, TX — Degree
MONTH 2014 - MONTH 2020
Bachelor of Science in Business
Degree courses. Business communication. Accounting. Marketing. Ethics and Social Responsibility. Organizational
Development. Management Theory and Topics.
Certificate in Human Resource Management
Degree Courses: Fundamentals of Human Resource Management, Employment Law, Human Resource Risk Management, Employee Development, Total Compensation, Strategic Human Resource Management and Emerging issues
El Paso Community College, El Paso, TX
MONTH 2008 - MONTH 2010
Basic course work
Montwood High School, El Paso, TX — Diploma
MONTH 2004 - MONTH 2008
National Honor Society, Captain of school Dance Team REFERENCES
Marisela Patnaude — 214-***-****
Dallas Cowboys Pro Shop Manager
Lisa Davis — 985-***-****
American Airlines Supervisor
Kandace Wesley — 817-***-****
Analyst Operations and Sta ng
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