Service Representative Customer Care

CURRICULUM VITAE

ALAIN TCHIAZE 099******** ********@*****.***

Address Home: E109 ONE OASIS CONDO ORTIGAS AVE EXT PASIG CITY SANTA LUCIA CAREER OBJECTIVE

To be associated with a progressive organization where my knowledges and skills will help effectively academy’s business to exceed students ‘expectations. Also, where i can improve my skills and grow my career all the time according to the Global Market. PERSONAL SKILLS

• Strong French communication skills

• Excellent E-teaching & translation.

• Good team player (willing & open to collaborate with others with different cultures)

• Good interpersonal & organizational skills

• Passionate about helping others and loves interactivity

• Self-motived with ability to learn fast and adapt quickly in team environment

• Respectful, honest, empathize and very particular about self discipline, positive work attitude and good record of attendance & punctuality with high attention to details

• Knowledge of computer usage and internet navigation

• Handle multi tasks with flexible shift

• Familiar with admin tools and applications

ACADEMIC TRAINING

2010 – 2013: Bachelor’s Degree in business management. Option Management and General Accounting from Faculty of Economics and Management (University of Douala) 201

PROFESSIONAL EXPERIENCES

CODECOM INC, 15 May 2015 – 28 Feb 2022

Operation Customer Service Representative.

CM-RUNA MULTI SERVICE CAMEROON, 15 Jan 2014- 30 April 2015 Customer Care Specialist.

PROFESSIONAL EXPERIENCES

A-Operation Customer Service Representative

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Contributes to team effort by accomplishing related results as needed. B-Customer Care specialist

Using knowledge of email and written communication skills to provide customer care through email software

Using product and service knowledge to answer customer questions

Serving as a liaison between management and customer care support team

Documenting every interaction between customers and support team

Crafting and presenting weekly customer care reports to management PROFESSIONAL ENHANCEMENTS

French & English Translation

Experience in an office environment and good computer skills

Data processing: Mastery of the software Office (word, Excel)

Data Management

Analytical skills

TECHNICAL QUALIFICATION

Holding a certificate of training in Customer Service Representative; Customer Care; Call Center – Douala-Cameroon. 2010

Holding a Certificate of Training in Microsoft Office (Word, Excel) from info’s plus – Douala-Cameroon November 2015

OTHER

LANGUAGES : French, English HOBBIES : Reading, Internet & Sports

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