Chit Min

Transporta)on Security Administra)on (TSA)

OAK Coordina)on Center Officer

Oakland Interna)onal Airport, California.

415-***-****. adq412@r.postjobfree.com

SUMMARY

Currently Transporta)on Security Officer, who can adapt easily to new circumstances when needed, with teamwork-oriented mindset and problem solving skills. I am always eager to learn new things and consider myself as a constant progress person. Coped with managing mul)ple projects with )me management skills. Resourceful and accomplished with office opera)ons. OPen tasked with helping de-escalate complex situa)ons. Regarded as highly spirited and passionate at the job. Always noted for having a highly professional and excep)onally posi)ve and courteous demeanour.

HIGHLIGHTS

• Me)culous aTen)on to detail

• Results-oriented

• Self-directed

• RespecUul & Accountable

• Time management

• Professional and mature

• Strong problem solver

• Dedicated team player

• Strong interpersonal skills

EXPERIENCE

DEPARTMENT OF HOMELAND SECURITY

TRANSPORTATION SECURITY ADMINISTRATION

Oakland, CA.

TSA Coordina,on Center Officer at Oakland Interna,onal Airport, CA. (01/03/2021 to Present)

• Suppor)ng security from func)ons and opera)ons such as Visible Intermodal Preven)on and Response (VIPR), Playbook, Screening Passengers by Observa)on Techniques (SPOT) opera)ons, Transporta)on Security Specialist - Explosives (TSS-E) opera)ons, Travel Document Check (TDC) opera)ons, and other ac)vi)es and applicable opera)ons.

• Coordina)ng and tracking the readiness status and maintaining working rela)onships with other related en))es throughout TSA, including Headquarters and other airport opera)ons to ensure effec)ve coordina)on and sharing of necessary informa)on, as determined by the Federal Security Director (FSD).

• Reviews emergency call informa)on (e.g., bomb threat, breach, applicable Transporta)on Security Opera)ons Center (TSOC) incidents, etc.) and transferring informa)on in accordance with local procedures.

• Reviews incident reports for accuracy and completeness to ensure proper repor)ng procedures have been followed. Inpu_ng incident report data using various systems such as PARIS. Assis)ng senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on- board disturbances, security access control events, airport screening opera)ons, airport sta)s)cal data, and inspec)on and law enforcement ac)vi)es.

• Determines the significance of events, follows incidents repor)ng guidelines (per TSOC guidance) and ensuring the delivery of informa)on to appropriate recipient(s). Ensuring that superiors are aware of ongoing ac)vi)es and recognizing the need to call to their aTen)on important new informa)on which may require further examina)on or ac)on. Transporta,on Security Officer (04/15/2018 to 01/02/2021) I screened all travelling public coming through the Oakland Interna)onal Airport, along with their carry-on luggage.

I operated all machinery used for screening purposes, including x-ray machines. I voluntarily calibrated and performed maintenance on the machines and equipment inside the screening checkpoints and restocked the supply. I was authorized posi)vely to be Ac)ng Lead Transporta)on Security Officer by Supervisors on mul)ple occasions at checkpoints to assist with the supervision of rota)on and breaks for officers.

OAK Coordina,on Center Collateral Duty Officer (11/01/2019 – 01/02/2021) I would like to highlight what I learned from performing as an OAK Coordina)on Center Collateral Duty Officer for a year.

I coordinated and brought all the elements of different departments from county sheriff’s office and TSA senior management levels to Transporta)on Security Specialist – Explosives and Transporta)on Security Opera)ons Center (TSOC) together to resolve and report the incidents such as passenger collapse at checkpoint, improperly packed firearm in checked baggage, and access control breach.

I became more me)culous at gathering cri)cal informa)on for Security Incident Reports

(SIRs) and ensure to send out the incident report in a )mely manner. I entered hourly throughput data at checkpoint and officers’ call-offs data in TSA database accurately and completely.

I learned to be beTer at mul)-tasking and responding promptly such as answering various phone calls, emailing reports on )me, and upda)ng WebEOC on )me. Currently working as an OAK Coordina)on Center Collateral Duty Officer benefited me how to determine the significance of security events efficiently and effec)vely. I learned how to classify and priori)ze the projects based on their different significant levels and how to visualize the steps and methods to implement the projects.

More importantly, I learned to be prepared and proac)ve on how to approach and tackle the impending situa)on.

Employee Advisory Council Member – TSA Team Oakland (06/2019 – 01/02/2021) I iden)fied and priori)zed the views and concerns of the workforce and developed the achievable recommenda)ons for leadership considera)on. I established and maintained a structured dialogue about workplace issues between co- workers and management.

I encouraged and assisted employees in pursuing appropriate plaUorms for resolving issues to manage conflict.

I organized council ac)vi)es and events to upliP the team spirit of TSA workforce. Self-employed as a San Francisco Taxi Cab Driver (11/2012 – 01/2018) I had a chance to know all kinds of people with various backgrounds, and learned how to deal with different people personali)es.

I learned of customer service skills and how to grapple with intense situa)ons under stressful environment.

The most important lessons that I learned from being a SF Cab driver are that I became security minded and enhanced at situa)onal awareness. Driving cab alone at night benefiTed me to understand that it is always good to have con)ngency plans. LUCKY CHANCES CASINO

1700 Hillside Blvd. Colma, CA 94014

Casino Card Dealer & Chip Runner (09/2004 to 10/2012) Being a casino card dealer benefiTed me to be a quick thinker and a good calculator by reading hands and calcula)ng payouts in second.

I developed to be a great team player among the colleagues from vibrant backgrounds. I learned how to assess the situa)on and how to resolve the conflict among players at the table.

The most important lesson that I learned from dealing cards in casino is that I learned to an)cipate what might be the possible outcomes from seeing the first few cards and to prepare how to cope with the outcome.

EDUCATION

I studied Business Administra)on at City College of San Francisco in San Francisco, CA, and I completed 30 credits.

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