Customer Service Receivable

Michelle Crayton

732-***-**** **********@*****.*** Cliffwood, NJ 07721

SUMMARY

Excellent communicator and relationship skills that enhance customer satisfaction & team builder. Superior customer service provider with exceptional negotiating skills and high level of collections skills. Highly organized, detailed oriented and self starter with fast study of policies and procedures. SKILLS

Accounts Receivable Expertise, credit and

collections, solution development, statement

issuing, payment management, billing dispute

resolution. Microsoft Word, Excel, Outlook, Access

, AS 400 and Automated Business Systems as well

as knowledge of general accounting concepts.

EXPERIENCE

Accounts Receivable Specialist, Bunzl/R3 Metro South, May 2013-Current Perth Amboy, NJ

Responsible for working closely with delinquent accounts to collect and reconcile through approved channels. Negotiate payment arrangements and monitor payment schedules. Also investigates billing discrepancies and implements effective solutions to resolve concerns and prevent future account issues as well as perform all various accounts receivable functions including cash receipts posting, updating cash flow reports and researching chargebacks and write offs. Liaison between customer service, warehouse and business owners. Work closely with management.

A/R-Collection Associate, First Atlantic Federal Credit Union, October 2008-March 2013 Eatontown, NJ

Responsible for A/R-collection of 30-90 day delinquent automobile, mortgage and line of credit accounts. Negotiated payment arrangements and monitored payment schedules. Researched and resolved payment discrepancies and customer disputes in timely manner. Maintained state reports for litigations and repossessions. Communicated closely with manager to ensure effective collections and resolution is all aging reports.

EDUCATION AND TRAINING

Associate of Applied Science

Business Administration, Pace University, New York NY May 1982

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