Support Representative Customer Service

DONNIECE JACKSON

**** ******* **** *** ****, NV *9118 702-***-**** ****************@*****.***

Professional Summary

Dedicated Customer Service professional with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectation, while maintaining professional relationships to increase profitability and drive business.

Skills

Quality Assurance

Attention to Detail

Customer Service Expert

Upselling Products and Services

Understanding Customer Needs

Courteous with Strong Service Mindset

Order and Refund Processing

Work History

Office Coordinator /Notary Public 06/2017 to Current

Tax Services – Las Vegas, NV

Answered and managed 50-75 incoming and outgoing calls while recording accurate messages for distribution to office staff.

Interacted with customers by phone, email or in-person to provide information.

Completed and filed returns with tax departments at local, state and federal levels.

Maintained office supplies inventory by checking stock and ordering new supplies.

Administered oath to document signers to obtain affirmation of truth.

Checked documents and identifying credentials for all parties.

Technical Support Representative 05/2018 to 03/2021

Telus International – Las Vegas, NV

Assisted customers in identifying issues and explained solutions to restore service and functionality.

Submitted service tickets for equipment maintenance requests.

Answered 100 inbound calls to deliver support and remotely resolve service issues.

Met goals and grew from feedback and coaching.

Remote Customer Sales Representative 06/2016 to 02/2017

William Sonoma – Las Vegas, NV

Assisted call-in customers with questions and orders.

Resolved concerns with products or services to help with retention and drive sales.

Educated customers on promotional options, sales and policies for exchanges.

Stellar Employee for month of November 2016.

Maintained customer accounts and relationships.

Customer Service /Chat Support Representative 08/2013 to 06/2016

UPS Customer Center – Las Vegas, NV

Answered 80 calls and 50 chat emails of customers every day with positive attitude and focus on customer satisfaction.

Informed customers about special promotions and provided detailed information for various products.

Asked open-ended questions to determine which products or services would be best fit for customer's needs.

Carried out day to day duties accurately and efficiently.

Developed customer service initiatives to decrease wait times.

Education

Bachelor of Science: Business Communications Expected in 05/2025

Independence University - Salt Lake City, UT

Associate of Arts: Paralegal Studies 07/2012

Catherine College - Panorama City, CA

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