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Customer Service Relations Manager

Location:
Weymouth, MA
Posted:
May 18, 2022

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Resume:

Matthew R. Brodeur

** **** ****** ********, ** **188

774-***-**** adq3wi@r.postjobfree.com

http://www.linkedin.com/in/matthewbrodeur/

SUMMARY:

Public Relations/Community Outreach ~ Project Management ~ Communications & Marketing Experienced professional offering a diverse range of experience working in public relations, and Communications/outreach and nonprofit management roles. Extensive experience overseeing projects, as well as preparing and executing presentations and PR campaigns. A proven record of increased responsibility and improving communications and generating an organic following. Excellent team and project leader with strong interpersonal communication skills including training/instruction, mentoring, speaking to large groups, and working with public and media. Self-starter with ability to work independently or in collaborative team setting and problem solve.

• Project Management

• Public Relations/Community Outreach

• Training & Mentoring

• Communications & Marketing

• Administrative Support

• Public Speaking/Presentations

• Fundraising & Development

• Non-Profit Management

EXPERIENCE

United States Census Bureau Quincy, MA 01/2020 – 10/2020 Office Operations Supervisor

• Established a strong familiarity with various laws and regulations providing the U.S. Census Bureau with the authority to collect, protect, and store sensitive data, as well as how said information may be disclosed without identifying individual respondents

• Specialized in establishing strong working relationships with group quarters facility administrators

(and closing out these cases) for locations which were difficult to complete enumeration by engaging facility administrators and alleviating their concerns about applicable data privacy laws concerning/prohibiting disclosure of sensitive information and how respondent information is used.

• Maintained operational familiarity with the computer programs the U.S. Census utilizes for various functions including: data capture and management, candidate tracking, employee hiring, and onboarding, payroll and expense verification, training, video conferencing and webinars, production management and tracking, and secure data transmission.

• Operated Enumerator/Field Supervisor Hotline and provided real-time support to enumerators and field supervisors, and problem-solved various issues which arose during field operations including situational and technical issues with the Census Field Data Capture application, payroll input difficulties, and other scenarios

• Maintained an appropriate level of operational flexibility to adapt to frequently changing circumstances and shifting operational timelines due to the Covid-19 pandemic, while preserving operational goals for completion and quality

Clowning for Kidz Foundation West Warren, MA 01/2009 – 01/2020 Eastern Massachusetts Representative (Sales and Marketing Director)

• Built long lasting professional relationships with event organizers and planners converting many of them to long time repeat clients which resulted in an increase of annual event bookings by approximately 60%, and raising approximately $175,000 since 2009

• Enhanced public profile, organizational brand awareness, and fundraising goals through marketing, cold-calling and social media; Created an organic following of supporters through strategic social media marketing, and website improvements to enhance the user experience and create interest in the foundation and its mission

• Drafted internal/ external correspondence, and created and or revised various internal documents and memorandums to create synchronicity in messaging and improve organizational effectiveness and efficiency

Shrine Club of Southeastern Mass, New Bedford, MA 01/2009 – 01/2019 President

• Prepared and executed presentations to various age groups (1st grade to Senior groups), to increase awareness of the mission of Shriners International and Shriners Hospitals for Children; engaged and empowered individuals and groups to assist with fundraising for Shriners Hospitals and practice environmental stewardship by participating in the pull-tab collection and recycling program

• Cultivated a positive relationship with the media and worked with them to issue relevant and informative press releases pertaining to the mission of Shriners and Shriners Hospitals and upcoming events; participated in live radio interviews and answered questions from the public

• Increased awareness of pull-tab recycling initiative and increased number of collection sites from 20 to over 100, and raised $6,000 by collecting over 5 tons of recycled aluminum pull-tabs George H. Taber Masonic Lodge Fairhaven, MA 09/2008 – 01/2013 Marketing & Public Relations Manager

• Created social media accounts on Facebook and Twitter, and used them to engage the public and start a conversation as to what is Freemasonry to create an interest in membership

• Provided interesting and informative articles to local media outlets to inform the public of upcoming open house events, and develop an interest in finding out more about the Masonic fraternity

• Worked to develop and successfully execute a public relations plan for the bi-annual open house

• Organized, promoted, and executed a series of American Red Cross community blood drives over a span of 3 years, which resulted in the collection of over 750 pints/units of blood

• Prepared and performed presentations about the Masonic fraternity and the history of George H. Taber Lodge to groups of varying sizes

• Made several appearances on local talk radio shows to discuss upcoming public events, generate an interest in Freemasonry, and answer questions from the public EDUCATION:

University of Massachusetts Dartmouth, Dartmouth, MA Expected 2022 Bachelor of Arts- Liberal Arts

Bristol Community College, Fall River, MA 2006

Associate of Science Criminal Justice (Cum Laude)

Guest Services Cast Member (Internship) Walt Disney Corporation, Kissimmee FL 01/2004- 06/2004

• Trained in customer service and company history, as well as corporate standards and practices

• Operated turnstiles, greeted and assisted guests, and provided tours to guests while presenting relevant information about the Disney Wide World of Sports Complex

• Received recognition for excellence in customer service COMMUNITY ACHIEVEMENTS/RECOGNITIONS:

Eagle Scout-Boy Scouts of America

Citizen of the Year-Fairhaven Improvement Association Community Emergency Response Training

Daniel Carter Beard Masonic Scouter Award



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