Nicole Bryson-Jackson, PMP, CSM

Summary:

● PMP-Certified project manager/scrum master with over 5 years’ experience managing and coaching employees in a team environment

●Over 12 years’ experience hiring, supervising, mentoring, and leading diverse teams

●Over 15 years’ experience as a solution-driven Business analyst, managing, leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals

●Over 20 years’ experience supporting and responding to the needs of customers

●Great experience provisioning and working with vendors

●Extremely diligent, resourceful, innovative, efficient, determined, and agile

●Strong analytical and problem-solving skills coupled with excellent written, verbal, and interpersonal communication skills

●Experience in diverse business sectors including Energy, Financial, and Academic

●Self-motivated and driven

Education/Training:

BS in Management Studies – Northern Caribbean University (2005 - 2009)

ASC. Business Administration – Northern Caribbean University (2003 – 2005)

Project Management Professional (PMP)-Project Management Institute

Certified scrum master (CSM)-Scrum Alliance

Corporate Experience:

PSEG, NJ

Project Manager (July 2018 – April 2022)

The Electric Work and Asset Management (EWAM) Project is a multi-year, over $110 million initiative to implement the Asset Resource Manager (ARM) work and asset management system for PSEG’S Electric operations. The project started in 2019 and was completed in April 2022. ARM is owned by the software vendor – CGI and is very popular in the utilities industry. A major aspect of ARM’s implementation is its integration within PSEG’S ecosystem. As the system of record for assets and work, ARM is being integrated with other ERPs and major applications used throughout the company including but not limited to, fixed assets and tax accounting system (Power Plant), Payroll (PeopleSoft), Project Accounting and General Ledger (Oracle EBS).

Responsibilities and Accomplishments:

●Manage an immediate staff of 8+ developers, architects, and technical analysts

●Manage team of 12+ CGI vendor contractors, both onshore and offshore

●Motivate, mentor, coach, and develop employees to achieve peak performance

●Create a work environment of empowerment, respect, and cooperation

●Manage resources and budget to achieve project goals

●Communicate project status to upper management and steering committee

●Design and develop all software artifacts

●Implement a highly available infrastructure architecture

●Ensure customer needs and requirements are understood, agreed upon and met

●Work with other projects and PSEG teams to ensure efficient and cost-conscious integrations

●Develop strategic and innovative approach to solve business problems

●Successfully completed both scheduled deployments in 03/2020 and 04/2022,

●Met Project’s 2022 scheduled completion

PSEG, NJ

Project Manager/scrum master (02/2016 – 07/2018)

Power Plant is a vendor application suite that supports fixed assets and tax accounting business processes. The software is used extensively in the utilities industry. Power Plant is developed by the Power Plant vendor and customized to meet PSEG’S specific needs. This customization includes integration with other ERPs such as Oracle EBS, Logica, existing mainframe systems and other platforms.

Responsibilities and Accomplishments:

●Escalated project and process roadblocks, risk and constraints

●Guide the development team and product manager on agile scrum practices and values

●Interviewed and recommended candidates for hire to fill positions within the team

●remove impediments or guides the development team to remove impediments through communication and transparency of impediments

●Worked with stakeholders and customers to establish quality control metrics

●Developed relationships with customers to solicit feedback and ensure requirements and SLAs are met

●Worked with business customers, various project teams and integration vendors (Accenture and IBM) to define scope and requirements for the integrations between Power Plant and Oracle EBS, LOGICA, and other work management systems

●Worked with product vendors and various PSEG teams to develop integration strategies and technical requirements for integration with Power Plant

●Negotiate, analyze, and prepare order agreements, subcontracts and cost control budget

●Met all projects objectives

BNP Paribas NY.

Business Analyst (07/2009 – 02/2016)

Responsibilities and Accomplishments:

●Collected and analyzed business data, produced weekly revenue and sales reports, created and implemented new business plans and strategies to maximize profits

●used external benchmark criteria to highlight opportunities and threats

●Worked with various IT groups to define and document projects scope and deliverables

●Performed requirement gathering, analysis, design, development, and change management

●made technical decisions within the business

●Communicated project status and updates to stakeholders

●Facilitated monthly meetings with clients to document requirements and explore solutions

●Met all projects objectives

Heart Trust/NTA Kingston Jamaica

Business analyst (02/2005-06/2009)

Bid Portal - The Bid Portal is a web-based application developed to manage bids and is used by the Information Technology Division of Heart Trust. It allows the division to create requisitions and invite selected companies from its Suppliers database to bid online on the items listed in a requisition.

Trainee Allowance System - This application is used to automatically calculate and generate payment information (including bank specified format files) based on a student’s attendance record over a given period.

HEART Intranet - The HEART intranet is used for the sharing and broadcasting of corporate wide information.

Responsibilities and Accomplishments:

●conducted research, analyzed business operations and problem solved operation inefficiencies

●Worked with team through entire process of software development Life Cycle

●Worked with business customers to define and document requirements

●Led technical team in translating requirements into technical documents

●Wrote code as needed for development of of reports, analytics and visualization using SQL

●Worked with vendors such as Microsoft to implement enterprise-wide software products and integrations

●Trained and mentor junior Business analyst and interns

●Evaluated and provided recommendations on business solutions provided by vendors

●Coordinated testing of software solutions to ensure SLAs are met

References:

Available on request

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