Medical Assistant Customer Service

Karina Hernandez

760-***-**** Apple valley, CA **308 ***********@*****.***

PROFESSIONAL SUMMARY

Hard-working professional with over 2-3 years of experience and a proven knowledge of customer satisfaction, conflict resolution, and customer service. Aiming to leverage my skills to successfully fill the role at your company. Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Dependable employee seeking opportunity to expand skills and contribute to company success.

PROFESSIONAL SKILLS

Strong Communication Problem Solving Abilities Bilingual-Spanish High Attention to Detail Communicate Effectively Customer Satisfaction

WORK EXPERIENCE

AMAZON WAREHOUSE Sept-December 2015, June-August 2020

Position: ICQA,SCANNER

●keep track of volume of inventory

●collect customers orders for shipments

●sort products by locations of shipments

●move pallets of product orders to correct shipment lanes

Kohls Warehouse Sept-December 2016-2017

Position: picker,replenishment

●Responsible for RF technology(rocket) to guarantee item in order is shipped with the correct order in a fast paced environment with little to no supervision

●.collect customers orders for shipment

●sort products by locations of shipments

Radiant Heart Institute. September2018 -March 2019

Position: CMA Front Receptionist

●Managing a large amount of patients checking in and out

●confirming active insurances and collect copay and deductibles

●update charts and apply and remove holter monitors

St.Mary Urgent Care November 2019-March 2021

Position: COVID Screener and Front office Receptionist

●Screener intake patients divide COVID-19 patients and non COVID-19 patients

●checking in patients,screen for covid protocol

●contact pharmacies for medications

EDUCATION

High School May 2014

SJVC MEDICAL ASSISTANT PROGRAM May 2018

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