Customer Service Program Director

KRISTIN DEBOTTIS

*** ***** *** ******** 315-***-**** *********@*****.***

OBJECTIVE

Seeking a challenging and rewarding position that will maximize my past experience and Skills

SKILLS PROFILE

Knowledgeable and experienced in Microsoft Office, Power Point, & Excel

Self-starter, multi-task, trustworthy, motivated and hard working

Strong organizational skills, confidentiality a priority

Higher developed customer service skills, professional and prompt

Outgoing and personable satisfying customer needs while meeting company objectives

Strong desire to succeed

Goal oriented in fast paced work environment

Committed to quality and excellence in all endeavors

EMPLOYMENT HISTORY

Helio Health

Program Director

Syracuse, NY

12/16/2013 — Present

Responded to a multi-phone line switchboard and directed calls to appropriate staff

Logged in daily customer invoices

Scheduling Residents appointments

Manage entire file system

Maintain fax, copier, and postage machine

Distributed interoffice mail and generated and distributed new client information

Taking care of Residents needs

Medicaid billing/Social Security inquiries

Maintaining Residents Charts

Resident Specialist/Primary care for two residents (Mentally Ill)

Assisting with Resident Service Plans, & Quality of life Assessments

Certified in many work-related courses

Staff scheduling

Coordinating staff meetings/Conducting meetings

Physical Therapy Plus

Administrative

10/1/2011 — 6/1/2013

Syracuse, NY

Answered multi-phone line switchboard and directed calls to appropriate personnel while maintaining a strict schedule

Kept and logged in daily customer invoicing and billing

Medent Programming

Scheduling of Patients

AnCor

Administrative

10/1/2009 — 6/1/2012

Syracuse NY

Answered multi-phone line switchboard and directed calls to appropriate personnel while maintaining a strict schedule

Maintained and logged in daily customer invoicing and billing

Maintained Service CEO program and online deposits through Web eMagnus

Maintained entire file system

Distributed interoffice mail and generated and distributed new client information

Filed & Scanned blueprints to local companies

EDUCATION

COLUMBIA COLLEGE, HANCOCK FIELD

BACHELOR’S DEGREE/ MAY OF 2009/MAJOR-CRIMINAL JUSTICE/MINOR-PSYCHOLOGY

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