Customer Service Medical Billing
Resume:
Michelle Lowry
Marysville, CA *****
*******************@***********.***
A career in utilizing good communication, management skills and a strong understanding of hard work to improve efficiency, while contributing to the continued success of the company. SUMMARY OF QUALIFIACTIONS
• Apply principles of infection control, asepsis, and sterilization techniques within OSHA guidelines
• Use terminology associated with body systems, conditions, disorders, diseases and procedures
• Perform basic invasive procedures such as injections, venipuncture and capillary puncture techniques
• Model effective interpersonal communication with patients and members of the healthcare staff Authorized to work in the US for any employer
Work Experience
Center Sales Manager
Advance America - Yuba City, CA
July 2021 to Present
Responsible for all operations of the Center, handle all cash deposits, transactions and balancing of store cash, responsible for all weekly, monthly and daily reporting and audits.., scheduling of employees, handle customer complaints, cross-selling different products we offer, referrals for Title loans, referrals for Fortuna Credit, responsible for opening and closing the store 6 days a week, responsible for all marketing for the store, responsible for all collection calls and collection attempts, responsible for all write off recoveries, responsible for all registration of new customers and follow up of in store new customers as well as online new customers…
Senior Teller
US Bank National Association - Oroville, CA
December 2019 to February 2021
CA
• Duties include mentoring and managing 6 tellers, universal bankers and personal bankers to reach and exceed our financial sales goals.
• Manage the Merchant teller customer service window as well as maintaining the Vault transactions.
• In charge of referrals, ordering cash, cash shipment, scheduling of employees and assisting the staff with any transactions or issues that may arise.
• Managing balancing issues and assisting in keeping branch paperwork in order for Audit purposes
• To cultivate excellent long-term relationships with clients, maintaining ongoing communication and facilitated solutions to address concerns and offer solutions Certified Medical Assistant, Sutter North Medical Foundation Orthopedics Dept - Yuba City, CA
January 2013 to January 2018
• Accurately recorded vital signs and other pertinent information;
• Efficiently roomed patients and properly prepared and stocked rooms for doctor
• Assisted in preparing and administering injections; prepared all injection materials and medications
• Cleaned and sanitized rooms after each patient, strictly adhering to all infection prevention standards
• Responsible for scheduling all surgeries for the doctor, including insurance authorizations, medication authorizations and after care of patients
• Responsible for all completion of paper work for patients, including disability, FMLA and all follow up documentation
• Accurately and efficiently processed internal and external referrals including processing and authorizing outgoing patient referrals
• Helped implement practice's quality assurance and control program which ensured compliance with HIPAA and OSHA regulations; improved patient care/satisfaction
• Processed and downloaded x-rays for x-ray tech.
• Registration of incoming patients, including collecting insurance information; verifying accuracy of patient's Medical record
• Worked in call center, transferring calls to appropriate personnel; took phone messages and answered any questions within my scope of practice
• Entered refill prescriptions to be sent to Physician to be signed off and sent to correct pharmacy Medical Assisting Externship
Kaiser Permanente - Sacramento, CA
July 2012 to August 2012
• Accurately recorded vital signs and other pertinent information; efficiently roomed patients and properly prepared exam rooms for doctor
• Cleaned rooms after each patient, strictly adhering to all infection prevention standards
• Reacted calmly and effectively in situations, adding a caring touch that put patients at ease
• Helped implement practice's quality assurance and control program which ensured compliance with HIPAA and OSHA regulations; improved patient care/satisfaction Branch Operations Manager
Sierra Central Credit Union - Yuba City, CA
September 2005 to August 2010
• Established new full-service branch and managed sales, operations and five team members
• Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitated solutions to address concerns and offer solutions
• Led team to develop and launch successful products, exceeding revenue goals which led to receiving an award for being the top branch in sales and customer satisfaction IRA Administrator/Coordinator
Sierra Central Credit Union
September 2005 to July 2007
• Developed strong relationships with managers and staff, creating a cohesive and productive team in a deadline-driven environment. Ensured IRA compliance, documentation and procedures were followed
• Served as liaison between staff and clients, earning their confidence with reliable follow-through and clear communication to provide detailed understanding of retirement accounts Financial Service Representative
Umpqua Bank - Yuba City, CA
January 2001 to September 2005
• Established a strong client base and increased territory by identifying prospects and maintaining superior client-focused service which resulted in Spirit of Excellence award for superior customer service
• Sold premier products to clients through accurate assessment of client needs and overall product knowledge that resulted in customer satisfaction and long-term customer retention Education
Associate in Applied Science
Medical Assisting, Heald College - Roseville, CA
October 2012
High school diploma or GED
Skills
• Medical Office Manager Type: 40+ wpm (5 years)
• Microsoft Office (97-2010) Word (7 years)
• Excel (2 years)
• PowerPoint
• ICD- 9 (5 years)
• CPT (5 years)
• EPIC (5 years)
• Medical Records (5 years)
• Patient Care (5 years)
• Medical Scheduling (5 years)
• Management (10+ years)
• Customer service (10+ years)
• Medical Billing
• Phlebotomy (Less than 1 year)
• Vital Signs (5 years)
• ICD-10 (2 years)
• Anatomy Knowledge (2 years)
• EMR Systems (5 years)
• Transcription
• Venipuncture (Less than 1 year)
• Phone Etiquette (10+ years)
• Insurance Verification (5 years)
• Clerical Experience (10+ years)
• Triage (5 years)
• Infection Control Training
• Experience Administering Injections
• Leadership (10+ years)
• Computer literacy
• Microsoft Office (10+ years)
• Microsoft Excel (10+ years)
• Cash handling (10+ years)
• Typing (10+ years)
• Communication skills (10+ years)
Certifications and Licenses
CPR Certification
February 2021
Currently CPR certified
CPR
February 2021
Certified Phlebotomist
May 2021
Just finished phlebotomy certification.
AED Certification
BLS Certification
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