Manager Sales Customer Service
Resume:
PRINCESS
NHLAKANIPHO
NDLOVU
CONTACT
KWANDENGEZI
(Willing to relocate)
**************.**@*****.***
PERSONAL INFORMATION
Date of Birth: 12 May 1986
Nationality: South African
Marital Status: Single
Transport to from: Yes
Languages: English, IsiZulu
Notice period: Immediately
Health: Good
Gender: Female
Drivers License: none
SKILLS
Computer Literacy:
Microsoft Word
Excel & Power Point
Internet Explorer
Outlook
E-mails & Internet
PROFILE
A pleasant, professional and proficient Administrator, Receptionist, Customer service and a waitress who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and will go out of his way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and is someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development.
WORK EXPERIENCE
AF BRAND PTY LTD
BRANCH MANAGER SALES ASSOCIATE
01 July 2019 – 2022 March 25
• Oversees staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Maintains and motivates a positive sales team through communication, incentives, and evaluations.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
• Plans, organizes, and coordinates sales, marketing, and budgeting.
• Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales.
• Ensures inventory data is correct by performing spot inventory counts and checks.
• Collaborates with regional managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.
• Uses company software to research, analyze, and track purchases.
• Ensures that the store always looks clean and inviting.
• Places and rotates merchandise to attract positive attention from customers.
• Performs other related duties as assigned
HOOLY WOODBETS
BETTING ADMINISTRATION CLERK
15 January 2015 - 31 November 2018
• Keeping accurate records of profits, losses and takings.
• Recruiting, training, and supervising staff.
• Dealing with customer queries and complaints.
• Maximising profitability and meeting sales targets.
• Ensuring compliance with health and safety legislation/industry regulations. 2 P a g e
Professional Skills:
Well organised, and be able to prioritise
work in an efficient manner.
Providing high quality Customer
Service.
Good level of numeracy.
Good at juggling tasks and prioritising.
Impeccable telephone manners.
Resolving and managing queries to
closure.
Calm and composed under pressure and
able to work to tight deadlines.
Ability to work within a busy and
demanding team environment.
Able to work with minimum amount of
supervision and on own initiative.
Ability to communicate effectively with
a wide range of customers.
Proven aptitude for dealing with
customer complaints.
Experience of working in a busy,
inbound call centre environment.
Dealing with customers Face to Face.
Fully aware of the importance of data
security and relevant legislation.
Prospecting for sales leads.
Able to identify and act upon potential
sales opportunities
Treating each employee as an
individual and showing concern for
their welfare, aims and career
development.
Always discreet in the handling of
sensitive and confidential customer,
staff or business data and information.
Open to constructive feedback &
always listening carefully to what
employees have to say about the
company.
• Promoting and marketing the business. •Shop presentation and security.
• Managing budgets and maintaining statistical and financial records THE UNLIMITED CALL CENTER
CALL CENTER AGENT
01 February 2013 - 15 May 2014
• Answer courteously inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the services or products offered by the company.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the dispatch team to send products or provide services on time to customers.
• Provide customers with brochures and information packages on products or services.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, mailing, correspondence and other management tasks. EDGARS
(PAVILLION)
CASHIER
10 October 2012 - 01 May 2014
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Issue trading stamps, and redeem food stamps and coupons.
• Resolve customer complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Cash checks for customers.
• Weigh items sold by weight in order to determine prices.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compute and record totals of transactions.
• Sell tickets and other items to customer.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
3 P a g e
REFERENCES
Name: Jessica
Company: Hollywood bet Manager
E-mail: *******.*******@*********.**.**
Tel: 087*******/ 083*******
Name: Mthetheleli Mbili
Occupation: Human Resource Manager
Company: AF Brand Pty Ltd
Contact no: 083-***-****
• Sort, count, and wrap currency and coins.
• Process merchandise returns and exchanges.
• Pay company bills by cash, vouchers, or checks.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Post charges against guests' or patients' accounts.
• Offer customers carry-out service at the completion of transactions. DRAKENSBERG RESORT
WAITRESS RECEPTIONIST
01 December 2008 - 01 July 2010
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• manage conference room bookings and scheduling
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• monitor visitors to the hotel
EDUCATION
High school attended: Bhungane High School
Highest Grade Passed: Grade 12 Matriculated
Subject:
IsiZulu,English, Afrikaans,Mathematics,Economics,Business Economics Year Obtained: 2006
Contact this candidate