Customer Service Medical Administration

Shellery Brown

702-***-****

*********@*****.***

Objective:

Over twenty-five years in the medical field I have extensive experience in supporting the Medical Director, Physicians, Internal and External clients. Would love to be part of a facility that demands Excellence, Knowledge and Kindness in their employees. CCSD- Covet-19 Administrator (08/21 to Present)

Conducted Covet-19 test to HS students and all CCSD staff members. Sending updated information daily to Lab Corp. Reported all incidents to company management along with updating 10+ employees with company information daily.

RIVERSIDE COMMUNITY HOSPITAL (DATES: 6/19 TO 11/01/20) TITLE: PSA-PATIENT SAFETY ASSISTANT Duties: I supervised and monitor patient’s safety reported changes of any abnormal finding to the RN

& Liaisons.

UNITED HEALTHCARE / OPTUM (DATES: 12/06 TO 04/19)

TITLE: SR CLINICAL COORDINATOR W/ FAMILY HOME HOSPICE Duties: Created spreadsheets for analysis using Microsoft Suites, People Soft, Visio and Outlook. Maintained the Medical Directors calendar and meetings, scheduled patients for RN and HHA visits daily. Ordered all supplies for staff, client and office building. Submitted expense reports for reimbursements for all staff members. Answered phones, filed, updated FHH compliance contracts. Trained and onboard all new hires for FHH, prepared and revised all new hire manuals and materials within HIPPA/UHG guidelines. Balancing and combination of customer service, project management, leadership, training and IT technology skills. I served as the primary support resource for provider, new employees and internal departments for medical supplies through McKesson. Working closely with providers at senior level, function includes supervision of other clerical/administrative staff. Conducted continued education updates for staff by holding staff meeting with visual presentations, demonstrations, and having access to special training course as that are offered outside of work. Team collaboration along with other division enable a successful experience to improve customer service for our Hospice patients and their families.

University of Phoenix – B.S in Healthcare Administration (2015) EXPERIENCE:

EDUCATION: