Customer Service Representative

PRECIOUS CHIMNONSO EMEH

CUSTOMER SERVICE ADMINISTRATION IT SUPPORT PROJECT MANAGEMENT SALES PERSONNEL CONTACT PROFILE SUMMARY

Oladeinde Street, Aguda, Surulere, Lagos State.

+234 814-***-****

**************@*****.***

EDUCATION

Result-oriented and pragmatic professional with 2+ years of work experience offering customer service, administration, sales and IT support. Demonstrated the ability to promptly resolve customer issues, draft reports, deliver presentations, upsell products & services, manage CRM, schedule business meetings, perform diligence on prospective clients, and maintain confidentiality with data. Able to troubleshoot and configure computer systems, install and update software, perform hardware repairs, and perform routine computer maintenance. Able to improve business bottom-line via efficient relationship management, process optimization, cost control, stakeholder management, and good customer service. WORK EXPERIENCE

BSc – Computer Science

Abia State University.

2018.

Senior Secondary School Certificate

Prestige Private College.

2013.

CORE COMPETENCIES

Customer Service Representative

Customer Due Diligence

Computer Troubleshooting & Repair

Data Structure and Algorithm

Report Preparation and Presentation

Basic Bookkeeping

Business Communication

Sales Forecast & Development

Customer Experience and Retention

Data Entry and Organization

Project Management

Inventory Management

Files and Records Management

Stakeholder Management

Know Your Customer (KYC)

Project Management

Personal Banker June 2021 – Febuary 2022

Stanbic IBTC Bank, Lekki, Lagos State.

Maintains current knowledge of services offered by the bank and served as a consultant to clients during the account opening (savings & current) and other bank functions. Collaborates with coworkers to promptly resolve 100+ customer issues every week within the turnaround time to maintain a top-notch service rating. Interacts with 80+ customers daily, listens to their complaints, and proffers solutions in form of services offered by the bank, provoking quick patronage. Reduce wary activities during account opening to the barest minimum by strictly implementing KYC procedures approved by the bank’s management. Achieves an average customer service rating of 90% every week from feedback. Maintains the bank’s database of 1000+ lifetime customers via the approved software. Educated 100+ clients monthly on new products and services offered by the bank which leads to an increase in patronage.

Administrative Officer January 2019 – July 2019

Bomay, Yaba, Lagos State.

Efficiently distributes important business information to all stakeholders through the approved communication channels while maintaining good etiquette and confidentiality. Monitors the products’ inventory and facilitated orders for new supplies every month worth over 200,000 naira from the approved vendors. Utilized Microsoft Excel to document daily office expenses and carefully stored receipts for reconciliation at the end of each month.

Reduced expenses by about 10% through renegotiating the cost of office supplies with vendors and implementing a bulk purchase budget.

Organized and uncluttered the reception area to give good first impressions to walk-ins and improve productivity as every item was easy to identify. Streamlines the office workflow by organizing files and records in chronological order, increasing the efficiency in document retrieval by 50% (half the time). OTHER EXPERIENCES WORK EXPERIENCE CONTINUED

Computer Science Teacher (NYSC)

Idumeje Mixed Secondary School, Delta State.

November 2019 – October 2020

Secretary

Automedies Limited, Ajao Estate, Lagos State.

April 2017 – July 2017

SOFT SKILLS

Emotional Intelligence

Innovation and Risk-Taking

Problem Solving and Decision-Making

Negotiation & Persuasion

Continuous Learning

Time Management

TECHNICAL SKILLS

IT Support Intern August 2017 – December 2017

Microbold (Slatecube), Lagos Island, Lagos State.

Coordinated vendors for the acquisition of worn-out computers that were sold as scrap to generate some revenue for the company.

Upgraded software in all the computers to new versions and performing preventive maintenance on all systems. Reported the weak systems for immediate repairs. Conducted research on unusual bugs and implemented diagnostic tests to resolve them through standard debugging procedures.

Multitasked during meetings by listening and documenting minutes for future reference. Installed the approved antivirus on all computers for top-notch protection against malware and computer system threats.

Assisted in the development of software and mobile applications for clients in multiple industries.

TRAINING/CERTIFICATION

Certified Project Management Professional 2021

Google Workspace (Docs, Slides, Sheets,

and others)

Slack (Team Communications)

Microsoft Office (Excel, & Access, Word,

PowerPoint, Outlook, Visio, and others)

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