Office Secretary Customer Service
Resume:
Jakyra Meeks
Grenada, MS *****
************@*****.***
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Broker
D&M Express - Grenada, MS
August 2018 to November 2020
• Market, negotiate freight rates, and sell transportation services to established carriers nationwide for a leading transportation company.
• Prepare, present, and close bids with carriers.
• Freight scheduling post loads daily to high-volume internet load boards to increase load visibility and opportunities to carriers nationwide.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Managed rate and lane negotiations.
Office Secretary
Aetna, a CVS Health Company
November 2019 to April 2020
• Managed office duties, including ordering materials, organizing workspaces, answering emails, and making phone calls.
• Transcribed documents, scheduled appointments, and maintained high levels of accuracy.
• Researched, prioritize, and followed-up with incoming issues and concerns addressed to the business manager, including those of a sensitive or confidential nature and determining the appropriate course of action, referred, or responded to various issues. Customer Service Representative
Region's Bank - Grenada, MS
March 2019 to November 2019
• Provided assistance to clients
• Assisted customers in person
• Created customer appointments
• Maintained up-to-date knowledge of customer accounts
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
Assistant Manager
Apple support - Germantown, TN
May 2018 to February 2019
• Hired, trained, and developed employees for various positions throughout the store.
• Created and administrated semi-annual performance reviews to a team of 25 employees.
• Oversaw merchandising standards during new product launches.
• Developed weekly schedules per payroll guidelines while accounting for employees and store needs.
• Managed daily reports of transactions
• Recruited, interviewed and hired individuals who brought dedication to the team Auditor
Advanced Distribution Solutions Inc - Grenada, MS
January 2018 to March 2018
• Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls.
• Analyzed accounting systems for efficiency and effectiveness.
• Performed strategic planning, execution and finalization of audits.
• Prepared working papers, reports and supporting documentation for audit findings.
• Coordinated, managed and implements projects for auditor and examiner evaluations.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Developed auditing program to address risks and evaluate regulatory requirements.
• Gathered and analyzed financial data to determine improvement efforts. Education
High School Diploma
Grenada High School - Grenada, MS
Skills
• Credit
• Credit card
• Retail
• Cash handling
• Cash register
• Retail merchandising
• Merchandising
• Maintenance
• Training
• Staff training
• Dot regulations
• Dot
• Customer Service
• Auditing
• Serving
• Driving
• Help desk SKILLS Familiarity with DOT regulations Credit card processing Cash register systems Records maintenance Cash handling Cash register skills Staff training Product restocking Retail merchandising
• Computer Networking
• Live Chat
• Communication skills
• Relationship management
• Sales
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