Customer Service - Sales & Management

Heather Townsend

***********@*****.*** 325-***-****

**** ***** **. *** #*** San Angelo, TX 76901 Main: (325) ***-***************@*****.***

Summary: Seeking a future within a Company that supplies stability, growth and with positive earning potential. I have 13+years of Customer Service and General Management Experience to contribute along with being able to work with and within a diverse group or environment. I'm a fast learner, highly motivated, with a positive attitude @@@1CustomerCustomer Service/ Sales Associate/ Cashier

● Received payment by cash, check, credit cards, vouchers, or automatic debit.● Issued receipts, refunds, credits, or change due to customers.● Assisted customers through responding and resolving customer requests and concerns.● Established or identified prices of goods, services or admission, and tabulate bills using. calculators, cash registers, or optical price scanners.● Greeted and assisted customers entering establishments.● Answered customers' questions, and provide information on procedures or policies..● Processed merchandise returns and exchanges.● Maintained clean and orderly areas, daily general cleaning duties● Stocked shelves, and marked prices on shelves and items.. ● Excellent written and verbal communication skills.● Ability to develop strong customer relations.● Extensive phone/ multi line Operations● Filing, Organization of Lobby, Front and Back Office● Experience with in utilization of all Office Equipment and Maintenance● Typing speed maximum of 55wpm Supervisor -● Provided daily customer service, greeted and assisted customers as well as Upper Management and fellow staff members.● Responsible for immediate daily responses on customer inquiries and complaints.● Supervised employees engaging in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.● Monitor sales activities to ensure that customers receive satisfactory service and quality goods.● Inventory stock, Received and Reordered when inventory drops to a specified level.● Hire, train, and evaluate personnel in sales or marketing establishments .● Assign employees to specific duties.● Enforce safety, health, and security rules.● Examined merchandise for correct pricing and evaluated displays and advertisements.

● Scheduling.● Plan budgets and authorize payments and merchandise returns. Employment History: All sup’s Clerk Jan. 2017 – Aug. 2017Papa Murphy's Crew Member Sep.2016 – Dec. 2016 Subway Supervisor Jan. 2016 – Sep. 2016 G6 Hospitality Guest Svc. Rep. July 2015 - Jan. 2016 Shell Gas Station Service Attendant Feb. 2014 – June 2015In Home Supportive Svc. In-Home Care Provider Apr. 2005 – Jul. 2015Div. Of Welfare /Human Svc. C - Wep / Intern Oct. 2013 - Jan. 2014Burlington Coat Fac. Customer Svc.Mngt June 2006 – Sep. 2013Metro P.C.S. Customer Service Rep July 2010 – Sep. 2011McDonald’s Shift Manager May 2007 – Oct. 2009Education:Chester Adult School, Compton CA GED, 1999So. Cal Regional Occupational Center Torrance, CA Office Technology, 2001