Customer Service Nursing Assistant

Location:

Oakland, CA

Salary:

18.00

Posted:

May 17, 2022

Contact this candidate

Resume:

Shanelle Todd

PLACERVILLE, CA ***** 916-***-**** ********.********@*****.***

PROFESSIONAL SUMMARY

Courteous professional with substantial experience in Type industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over Number years of experience.

Experienced non-medical Care Provider offering Number years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Experienced Job Title knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Compassionate Job Title possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Area of expertise. Collaborative team player with strong clinical and interpersonal skills. Available Number hours per week, weekends and evenings.

Responsible Job Title with expertise in patient care and proficient in emergency response care. Skilled at monitoring ongoing conditions with knowledge of documentation practices. Compassionate nature provides families with peace of mind while offering ambulation and personal assistance to meet diverse patient needs.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Devoted Job Title, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.

Highly trained professional talented in Area of expertise. Analytical problem-solver seeking Job Title position to apply expertise and enhance care.

Caring and empathetic Job Title with Number years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Caring healthcare aide with Number years providing in-home care to over Number patients. Detailed when reviewing instructions and medical charts to appropriately administer medications and treatments. Upbeat when entering patients' homes and throughout interactions for professional and personalized care services.

Well-rounded Personal Care Aide with Number years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and Task. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

SKILLS

Personal Service

Illness Adaptation

Bedsore Prevention

HIPAA Compliance

Incident Reporting

Client Education

Mobility Assistance

Client Requirements

Progress Documentation

PPE Usage

Respectful and Compassionate

Heavy Lifting

Community Integration

Ability to Lift Clients

Client Transportation

Time Management

First Aid Certification

Medical Reminders

Service Documentation

Household Management

Client Records Management

Community Activities

Ability to Lift

ADLs Assistance

Bedside Care

Problem Identification

Dependable and Responsible

Companionship and Emotional Support

Patient and Caregiver Education

Verbal and Written Communication

Patient Ambulation

Diet and Nutrition

Attentive to People

Needs Assessment

Grocery Shopping

Social Perceptiveness

Incapacitation Care

Convalescence Support

Independent Thinking

Mi-Co Mi-Forms

August Systems Visit Wizard

Hoyer Lifting Equipment

Meal Planning and Preparation

Medication and Appointment Reminders

COVID-19 Safety Policies

Strong Ethics

Multitasking and Organization

Status Updates

Interdisciplinary Care

MEDITECH Software

Behavior Redirection

Proper Staffing

Positive Reinforcement Methods

Walker and Cane Instruction

Skills Development

Remote Video Conferencing

Accurate in Following Orders

Incontinence Care

Running Errands

Prosthetic Attachment and Removal

Blood Glucose Monitoring

Assisting with Daily Living

Healthy Eating

Promotional Support

Infection Prevention and Control

Caregiver and Family Support

Vitals Monitoring and Documentation

Wound Care

Sanitizing Surfaces

Language Skills Development

Garbage Disposal

Isolation Precautions

Communication Assistance

Laptop and Tablet Operation

Word Processing

Range of Motion Exercises

Emergency Situations

Patient Rapport

Condition Monitoring

Developing Client Trust

Spreadsheet Tracking

Personal Oxygen Delivery

Family Member Training

Bathing and Dressing

Meal Assistance

Progressive Care

Personal Care Assistance

Schedule Maintenance

Ambulance Transfer

Housekeeping

Continuous Development

Educational Strategies

WORK HISTORY

CAREGIVER 05/2020 to 12/2022

Visiting Angels Home Care Sacramento, CA

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Assisted patients with self-administered medications.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Provided safe mobility support to help patients move around personal and public spaces.

Transported individuals to events and activities, medical appointments and shopping trips.

Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Recognized and reported abnormalities or changes in patients' health status to case manager.

Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

Determined specific needs and provided most appropriate level of services for patient well-being.

Documented residents' mental status, sleep and eating patterns in medical record books.

Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

Entertained, conversed and read aloud to keep patients mentally alert.

Transported patients via wheelchair to and from rehabilitation and daily activities.

Shopped for groceries regularly in order to keep house stocked with necessities.

Maintained frequent supervision of residents unable to call for assistance.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Helped clients manage money, pay bills and shop for groceries or personal items.

Conferred with supervisor to discuss patient condition and medical care.

Used Software and Software to maintain records of services performed and apparent condition of patients.

CUSTOMER SERVICE ASSOCIATE 04/2021 to 01/2022

Walgreens PLACERVILLE, CA

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

Executes excellent sales floor merchandising and selling.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Demonstrated items to customers and created customer awareness, interest and sales.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Offered basic technical support for clients on wide range of company products.

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Boosted sales revenue by skillfully promoting diverse service options.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered constant flow of customer calls with minimal wait times.

Recommended products to customers, thoroughly explaining details.

Responded to customer requests for products, services and company information.

Cultivated customer loyalty, promoted repeat business and improved sales.

Provided information regarding charge accounts and loyalty programs.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

CERTIFIED NURSING ASSISTANT 04/2021 to 09/2021

Bright Star Home Health Care Roseville, CA

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

Obtained client medical history, medication information, symptoms and allergies.

Facilitated personal hygiene management, feeding and ambulation.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Transported patients between rooms and appointments or testing locations.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Checked supply availability and laid out instruments for Type patient rooms.

Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Worked with Job title to complete Number Type and Type daily treatments.

Assisted coworkers in switch from Software to Software and completed subsequent training sessions in Number days.

CAREGIVER 02/2019 to 09/2021

Eskaton Village Placerville PLACERVILLE, CA