Customer Service Data Entry
Resume:
Emily Roy
Dunnville, KY *****
**********@******.***
Diligent customer support with experience managing phone, online and consultative communications with customers. Proactively identified every opportunity to build strong relationships with current and prospective customers to achieve satisfaction. Consistently exceeded customer support and service expectations by resolving issues quickly.
Customer Service Representative bringing top-notch skills in oral and SKILLS written communication, active listening and analytical problem-solving
• Help desk support skills. Enhances customer experiences by employing service-oriented
• Hardware and software installation behaviors, understanding customer desires and providing customized
• Network Component Installations solutions to build loyalty.
• Email account set up
• Staff education and training
• Travel coordination
Authorized to work in the US for any employer
Work Experience
Grill Cook/Line Cook
Huddle house - Russell Springs, KY
January 2021 to March 2021
Was lead cook on night shift for closing. Ran the entire kitchen including the main grill meat grill and egg grill waffle maker and the rest of the kitchen. Travel Care Professional
Teleperformance - Campbellsville, KY
November 2019 to February 2020
• Serviced american express card members accounts
• Travel included flights hotels and cars. • Virus and Malware Prevention
• Made outbound calls to card members.
• Processed credit payments
• Documentation and reporting
Server and Cashier
Sidelines Bar and Grill - Glasgow, KY
January 2017 to March 2017
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Reviewed and resolved differences between accounting information and cash drawer.
• Counted cash in register drawer at beginning and end of shift.
• Assisted customers by answering questions and fulfilling requests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Operated cash register for cash, check and credit card transactions with 100% accuracy.
• Used cash registers and POS systems to request and record customer orders and compute bills. Slam Operator
AMAZON FULLFILLMENT CENTERS - Campbellsville, KY
September 2012 to January 2013
Seasonal job. Made sure boxes were accurate and with no errors. If there were errors with the packages my job was to open the boxes and ensure the all items were in the package. Call Center Agent Software Subscription Tech
Sitel - Glasgow, KY
October 2011 to May 2012
Worked in s Software subscription answering the phone for customers who need their antivirus fixed.
• Log the information on customers issue and solution.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Educated customers on product and service details and information.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Picking/Packing
AMAZON FULLFILLMENT CENTERS - Campbellsville, KY
October 2011 to December 2011
Seasonal job. Picked items out of the bins to be send to packing Education
High School Diploma
Casey County High School - Liberty, KY
August 2006 to June 2010
some college in Business Administration
Somerset Community College - Somerset, KY
Skills
• Help desk support
• Hardware and software installation
• Network Component Installations
• Email account set up
• Staff education and training
• Travel coordination
• Master calender management
• Bookkeeping
• Business administration
• Technical Analysis
• Virus and Malware Prevention
• Programming
• Customer service expert
• Desktop support
• Documentation and reporting
• Schedule Management
• Strategic Planning
• 52 WPM typing speed
• IT Support
• Operating Systems
• Customer Relationship Management
• Network Support
• Relationship Management
• Technical Support
• Microsoft Windows Server
• DHCP
• LAN
• Troubleshooting
• Leadership Experience (4 years)
• DNS
• WAN
• Active Directory
• Microsoft Exchange
• Citrix
• System Administration
• VPN
• PowerShell
• Salesforce (1 year)
• Cisco ISE (2 years)
• Automotive Diagnostics (4 years)
• Negotiation (10+ years)
• Cleaning Experience (10+ years)
• Mathematics (10+ years)
• Network Infrastructure
• VoIP
• Restaurant experience
Assessments
Sales Skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
April 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic Computer Skills: PC — Proficient
February 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Attention to Detail — Proficient
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer Service — Proficient
March 2020
Identifying and resolving common customer issues
Full results: Proficient
Technical Support — Completed
September 2020
Performing software, hardware, and network operations. Full results: Completed
Verbal Communication — Highly Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Memorization — Highly Proficient
March 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Highly Proficient
Written Communication — Highly Proficient
February 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Highly Proficient February 2020
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Following Directions — Highly Proficient
April 2020
Following multi-step instructions.
Full results: Highly Proficient
Composing & Sorting Email with Microsoft Outlook (PC) — Highly Proficient April 2020
Effectively composing and organizing email messages in Microsoft Outlook. Full results: Highly Proficient
Logic & Critical Thinking — Proficient
April 2020
Using logic to solve problems.
Full results: Proficient
Logic & Verbal Reasoning — Proficient
April 2020
Understanding the meaning of text, and identifying the relationships among words or concepts. Full results: Proficient
CRM Skills with Salesforce — Proficient
April 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Proficient
Brand Ambassador — Proficient
April 2020
Promoting brand awareness and sales.
Full results: Proficient
Active Listening — Proficient
September 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Inside Sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Business Math — Proficient
April 2020
Using basic math to solve problems in a business context. Full results: Proficient
Scheduling — Proficient
April 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Filing & Organization — Highly Proficient
April 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Retail Customer Service — Proficient
April 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Customer Service Manager — Proficient
September 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Data Entry: Attention to Detail — Proficient
September 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Sales Skills — Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer Service — Highly Proficient
October 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
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