Computer Technician Enforcement Officer

RAUL G. MARRERO

*** **** ***** * Kissimmee, FL **759 * 407-***-**** * **************@*****.***

Specialist in Computer Hardware installation and Information Technology

Focused professional seeking to serve companies or corporations in the IT field supporting the organization’s mission, offering the following unique qualifications:

1 Computer proficiency and familiarity with MS Office applications and Windows 8, 7, Vista and XP

2 7 years knowledge in troubleshooting, repairing and building PCs in a public school setting

3 Working knowledge of domain control and Company wide school networks

4 Working knowledge of IT ticketing system and reporting

5 7+ years of computer hardware and software troubleshooting and installation in a PXE controlled environment

6 Experience in installations of wired and wireless networking

7 Experience in installling and torubleshooting SMART products such as interactive boards and Televisions

8 Basic familiarity with Active Directory

9 Exceptional leadership and communication skills

10 Professionalism and discipline

11 Analytical approach to problem-solving and critical thinking skills

12 Proficiency with the Honeywell Pro-watch Facility Access programs

13 Apple device certified

14 Samsung device certified

EDUCATION and CERTIFICATIONS

Comp-TIA A+ certified

Comp-TIA Network+ certified in February of 2018

CAREER PATH

Computer/Electonics/Tablet and Cellular Device technician

uBreakiFix by Asurion - Kissimmee, FL

August 2019 to Present

Repairing, troubleshooting and diagnosing a wide variety of issues with PC/Laptop, cellular devices, tablets and all matter of electronics with a power button, in fast paced, result driven environment with constant deadlines. Day to day interactions with customers expecting repairs and diagnostics for their technology.

IT Computer Technician - Charter Schools USA (Orlando FL)

November 2015- June 2019

Major Functions: Troubleshooting, programming and maintenance of over 1000 devices at two separate school locations including, Desktops, printers, Tablets, SMART interactive boards and laptops assigned to students and staff. Working through a ticketing system to respond to user reported issues with campus technology. Extensive knowlede in domain controlled network as well as imaging multiple devices in a PXE environment.

SECURITY DISPATCHER / Shift Supervisor - ASSIGNED TO LOCKHEED MARTIN Guardsmark LLC (Orlando FL)

July 2011- November 2015

Major Functions: Supervision of 15 or more Security Officers; Plant wide monitoring of CCTV, Honeywell Prowatch and UL security and fire alarm systems; Daily documentation through word processor of security guard and plant employee activities, alarm responses and medical emergencies; Daily protection and monitoring of Department of Defense Secret and Classified information

SECURITY DISPATCHER / Shift Supervisor - ASSIGNED TO LOCKHEED MARTIN U.S. Security Associates (Orlando FL)

June 2007- July 2011

Major Functions: Supervision of eight or more Security Officers; Plant wide monitoring of CCTV, Honeywell Prowatch and UL security and fire alarm systems; Daily documentation through word processor of security guard and plant employee activities, alarm responses and medical emergencies; Daily protection and monitoring of Department of Defense Secret and Classified information

SECURITY OFFICER – ASSIGNED TO LOCKHEED MARTIN

U.S. Security Associates (Orlando, FL) October 2006-June 2007

Major Functions: Facility access control and inspection of vehicles entering/exiting the compound to detect illegal items or substances; issuance of identification badges; response to fire and burglar alarms throughout the facility; perimeter patrol to detect suspicious persons or activity; special security details as requested; employee assistance with vehicular problems, medical emergencies, identification badge problems, and other security-related issues

POLICE OFFICER

St. Cloud Police Department (St. Cloud, FL) 2006-2006

Major Functions: Enforcement of state statutes and local ordinances; patrol of assigned area within the city of Saint Cloud to detect suspicious or criminal activity; traffic stops for violation of state traffic laws; traffic control related to vehicular accidents or traffic control device failures; apprehension and arrest of suspects

LOSS PREVENTION OFFICER

Wal-Mart (Kissimmee, FL) March 2003-April 2006

Major Functions: Parking lot patrol to detect suspicious activity; apprehension of shoplifters and individuals violating company policies/rules; customer assistance with vehicle problems, such as flat tires

SELECTED ACHIEVEMENTS

1 Received accolades from superiors for

positive attitude, willingness to learn and report writing skills

2 Received recognition from management staff for positive customer feedback

EDUCATION

TECHNICAL EDUCATION CENTER of OSCEOLA NETWORK SPECIALIST PROGRAM COMPLETION

COMP-TIA A+ and NETWORK+ CERTIFIED

CRIMINAL JUSTICE STANDARDS AND TRAINING COMMISSION (CJSTC) CERTIFICATION – 2005 FDLE LAW ENFORCEMENT OFFICER CERTIFICATION – 2005 LAW ENFORCEMENT OFFICER EMS COURSE – 2005 Criminal Justice Academy of Osceola – Kissimmee, FL

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