Customer Service Lead Person
Resume:
Brittney Smith
Forest, MS *****
****************@*****.***
Enthusiastic Lead Person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership and time management and training in the everyday production. Motivated to learn, grow and excel in Koch’s Food. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Person
Koch Foods - Morton, MS
July 2016 to Present
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Used coordination and planning skills to achieve results according to schedule.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained high level of efficiency in fast-paced work environment.
• Monitored food preparation, production and plating for quality control. Department Manager
Walmart - Newton, MS
August 2013 to June 2016
• Increased efficiency and team productivity by promoting operational best practices.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate in Arts (AA) in Early Childhood Education East Central Community College - Decatur, MS
May 2009 to May 2011
Skills
• Childcare
• Classroom Management
• Early Childhood Education
• Experience with Children
• Toddler Care
• • Self-motivated professional • Compassion • Conflict resolution • Project Management • Verbal and written communication • Responsible • Customer service • Plant and warehouse operations
• Compliance understanding • Performance improvements • Employee training and development
• Material handling expert • Assembly line production • Product inspections • System monitoring
• Preparing reports • Safety Procedures • Excellent hand-eye coordination • Problem-solving • Recordkeeping • Strong leader • Documentation skills • Process improvements • MS Office • Organization and Time management • Good telephone etiquette • Critical thinking • Multitasking abilities • Teambuilding • Flexible & Adaptable • Microsoft Office • Written Communication • Teamwork • Training & Development • Basic math • Safe handling procedures
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