Customer Service Representative
Resume:
Isabel Geldman
Customer Service Representative
Blvd #6D New York NY
10027
*********@*****.***
EXPERIENCE
Personal Care Aide — Freelance
Nov 2018 - Dec 2021
● Helped patients maintain optimal health by overseeing medication administration and doctor's appointments.
● Scheduled and accompanied patients to medical appointments.
● Planned activities to encourage movement, stretching and strength building.
● Ran errands for patients, did shopping and picked up other necessities.
● Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
● Remained alert to problems or health issues of patients and competently responded.
● Supported patients with mental support and physical activities to accomplish quality of life and sustain needs.
● Assisted patients with self-administered medications.
● Built strong relationships with patients to deliver emotional support and companionship.
● Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
● Assisted clients with daily living needs to maintain self-esteem and general wellness.
Bilingual Customer Service Representative - Pay-O-Matic Mar 2018 - Aug 2018
● Collaborated with sta members to enhance customer service experience and exceed team goals through e ective client satisfaction rates.
● Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
● Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
● Conducted inventory counts by adding each item in stock and documenting in computer system.
● E ectively implemented performance improvement strategies and plans to promote continuous improvement.
● Maintained confidentiality of information regarding clients and company.
● Processed money transfers, accurately recording them according to state and federal guidelines.
● Mentored new team members on sales software system operation. Cashier — Whole Foods Market
June 2017 - Dec 2017
● Provided friendly service and assistance to clients, promoting customer loyalty, satisfaction and sales.
● Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Knowledgeable and
dedicated customer
service professional.
Solid team player with
outgoing, positive
demeanor and proven
skills in establishing
rapport with clients.
Motivated to maintain
customer satisfaction
and contribute to
company success.
Articulate, energetic
and results-oriented
with exemplary passion
for developing
relationships,
cultivating partnerships
and growing
businesses.
SKILLS
Spreadsheet Tracking
Complex Problem
Solving
Developing Client
Trust
Microsoft O ce
Google Suite
Appointment Booking
Money Handling
Digital File
Transmission
Resident Satisfaction
Articulate
Communication
Customer Service
LANGUAGES
Spanish (Fluent)
● Restocked and organized merchandise in front lanes.
● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
● Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Sales Representative — Duane Reade
Feb 2016 - Apr 2017
● Updated computer system with current customer, payment and inventory information.
● Answered telephones and provided information about order status, store hours and pharmacy procedures.
● Supported operations with filing, copying and faxing.
● Received, processed and entered prescription orders into pharmacy databases.
● Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side e ects, interactions and refill instructions.
● Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
● Maintained physical and computer-based filing systems.
● Created reports, correspondence and spreadsheets with Microsoft O ce programs.
● Exceeded team goals and collaborated with sta members to implement customer service initiatives.
● Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
● Took ownership of customer issues and followed problems through to resolution.
● Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
● Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
● Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or ine cient layouts.
● Resolved customer complaints and issues and o ered thoughtful solutions to maintain customer satisfaction.
● Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
● Programmed weekly schedule into Workday, correcting for missing hours and schedule conflicts.
● Set up, organized, stocked, and labeled displays for sale. EDUCATION
New York City College
of Technology —
Associate’s
Graduated Dec 2015
Mott Hall High School
— High School
Diploma
Graduated Jun 2010
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