Isabel Geldman

Customer Service Representative

**** ********* ********

Blvd #6D New York NY

10027

917-***-****

adq3l1@r.postjobfree.com

EXPERIENCE

Personal Care Aide — Freelance

Nov 2018 - Dec 2021

● Helped patients maintain optimal health by overseeing medication administration and doctor's appointments.

● Scheduled and accompanied patients to medical appointments.

● Planned activities to encourage movement, stretching and strength building.

● Ran errands for patients, did shopping and picked up other necessities.

● Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

● Remained alert to problems or health issues of patients and competently responded.

● Supported patients with mental support and physical activities to accomplish quality of life and sustain needs.

● Assisted patients with self-administered medications.

● Built strong relationships with patients to deliver emotional support and companionship.

● Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

● Assisted clients with daily living needs to maintain self-esteem and general wellness.

Bilingual Customer Service Representative - Pay-O-Matic Mar 2018 - Aug 2018

● Collaborated with sta members to enhance customer service experience and exceed team goals through e ective client satisfaction rates.

● Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

● Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

● Conducted inventory counts by adding each item in stock and documenting in computer system.

● E ectively implemented performance improvement strategies and plans to promote continuous improvement.

● Maintained confidentiality of information regarding clients and company.

● Processed money transfers, accurately recording them according to state and federal guidelines.

● Mentored new team members on sales software system operation. Cashier — Whole Foods Market

June 2017 - Dec 2017

● Provided friendly service and assistance to clients, promoting customer loyalty, satisfaction and sales.

● Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Knowledgeable and

dedicated customer

service professional.

Solid team player with

outgoing, positive

demeanor and proven

skills in establishing

rapport with clients.

Motivated to maintain

customer satisfaction

and contribute to

company success.

Articulate, energetic

and results-oriented

with exemplary passion

for developing

relationships,

cultivating partnerships

and growing

businesses.

SKILLS

Spreadsheet Tracking

Complex Problem

Solving

Developing Client

Trust

Microsoft O ce

Google Suite

Appointment Booking

Money Handling

Digital File

Transmission

Resident Satisfaction

Articulate

Communication

Customer Service

LANGUAGES

Spanish (Fluent)

● Restocked and organized merchandise in front lanes.

● Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

● Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Sales Representative — Duane Reade

Feb 2016 - Apr 2017

● Updated computer system with current customer, payment and inventory information.

● Answered telephones and provided information about order status, store hours and pharmacy procedures.

● Supported operations with filing, copying and faxing.

● Received, processed and entered prescription orders into pharmacy databases.

● Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side e ects, interactions and refill instructions.

● Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

● Maintained physical and computer-based filing systems.

● Created reports, correspondence and spreadsheets with Microsoft O ce programs.

● Exceeded team goals and collaborated with sta members to implement customer service initiatives.

● Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

● Took ownership of customer issues and followed problems through to resolution.

● Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

● Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

● Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or ine cient layouts.

● Resolved customer complaints and issues and o ered thoughtful solutions to maintain customer satisfaction.

● Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

● Programmed weekly schedule into Workday, correcting for missing hours and schedule conflicts.

● Set up, organized, stocked, and labeled displays for sale. EDUCATION

New York City College

of Technology —

Associate’s

Graduated Dec 2015

Mott Hall High School

— High School

Diploma

Graduated Jun 2010

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