Apparel Associate Customer Service
Resume:
Quianna Thomas
Very diverse in work experience.
Memphis, TN 38115
**************@***.***
Store Manager. Handled manager operations on duty, cashing drawers in and out, accepting shipment, processing shipment, Visual Marketing sets within store. Also assisted with interviews, training and basic manager on duty operations
Authorized to work in the US for any employer
Work Experience
Assembly Line Worker
MyWorkChoice- Carrier - Collierville, TN
October 2021 to Present
Secure with mechanical fasteners (screws, clips, etc.) or adhesives. Check parts and alignment, setting aside faulty material and notifying Supervisor Clean parts and/or sub-assemblies as required
Repair damage to painted parts with brush or spray Connect to gas/air/electric test equipment and check as specified Package, carton and identify (stencil, etc.)
Determine and record production counts
Keep equipment and working area clean and in good order Perform quality checks as required
CSR - Customer Service Representative
Circle K - Germantown, TN
June 2021 to Present
I’m responsible for performing all cashiering, stocking, cleaning, and customer service duties inside and outside of the store
• Operated the cash drawer
• Took inventory
• Interacted with customers through live chat
• Assisted customers with questions
Inventory Clerk
DHL - Memphis, TN
February 2021 to Present
Responsible for maintaining inventory accuracy by verifying all inbound and outbound orders. Insure that inventory entries and adjustments are reflected accurately in the warehouse management system. Delivery Driver
Amazon - Memphis, TN
October 2020 to Present
Do morning routine can inspection, load vehicle with route packages for the day. Head out deliver safely and efficiently and come in do routine inspection and return van for the day. Cashier/Customer Service
Speedway LLC - Memphis, TN
February 2020 to Present
Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals. Addition to cleaning inside the stores and outside as well.
Store Manager
Hibbett Sports - Memphis, TN
March 2019 to Present
2nd in line to my Store Manager. Handled manager operations on duty, cashing drawers in and out, accepting shipment, processing shipment, Visual Marketing sets within store. Also assisted with interviews, training and basic manager on duty operations. Key Holder
Cotton On Inc
October 2018 to February 2019
2nd in line to my Store Manager. Handled manager operations on duty, cashing drawers in and out, accepting shipment, processing shipment, Visual Marketing sets within store. Also assisted with interviews, training and basic manager on duty operations. Customer Account Advisor
CAA - Tempe, AZ
May 2018 to June 2018
for cell phone accounts, making payments, payment arrangements, starting accounts, cancelling accounts for customers using the cellular service. Bus Operator
Transdev - Phoenix, AZ
October 2017 to April 2018
Safely operating the bus with passengers, operating ADA ramp for the disabled. Routine checks on the bus assigned for the route before leaving the yard, keeping compliance with uniform checks. Cap 1 Associate
Wal-Mart - Tempe, AZ
March 2016 to October 2017
Tempe, AZ
Pull out freight from the backroom & work freight on to the sales floor. Assist customers with locations items within the store as well as questions. At the end of the shift, clean work area and bin overstock freight in the back room.
CSR - Customer Service Representative
Synergy Solutions - Phoenix, AZ
September 2015 to March 2016
assisted with projects, made payments for orders, tracked orders. Gave information about promotions and offers on specific days.
CSR - Customer Service Representative
Sitel - Amarillo, TX
December 2014 to April 2015
3rd party to USAA insurance, gave quotes, started service, cancelled/renewed insurance premiums. Assisted soldiers in extended payments due to being overseas or family changing events. Apparel Associate
Sports Authority - Phoenix, AZ
August 2014 to October 2014
Broke down shipping, replaced tags if needed, placed merchandise on the floor. Added sensors to necessary items and place on mods. Took phone calls specific to the apparel section of the store. Cashier
Wal-Mart - Amarillo, TX
2014 to 2014
Run cashier assigned by CSM, sack groceries for customers, gave locations for item in store if need be, cleaned register area before leaving and returned items that were left behind to proper departments. Education
High school or equivalent in Biology
Amarillo College - Amarillo, TX
Skills
• Customer Service (7 years)
• RECEPTIONIST (Less than 1 year)
• RETAIL SALES (6 years)
• cash
• Microsoft Office
• Merchandising
• Organizational Skills
• Management
• Sales (1 year)
• Word
• POS (7 years)
• Inventory
• Marketing
• Cash Handling
• Microsoft Excel
• Payroll
• Retail
• Retail Management
• Scheduling
• Team Building
• training (3 years)
• Operations
• Guest Services
• Guest Relations Experience
• English
• Communications (7 years)
• Store Management Experience
• Sports Coaching
• Recruiting
• Supervising Experience
• Driving
• Delivery Driver Experience
• Assistant Manager Experience
• Microsoft Word
• Typing
• Microsoft Outlook
• Load & Unload
• Freight Experience
• Interviewing
• Sales Management
• Research
• Inventory Control
• Warehouse Management System
• Mechanical Knowledge
• Warehouse Experience
• Shipping & Receiving
• Leadership
• SAP
• Order Picking
• Pricing
• Negotiation
• Social media management
• Food handling
• Customer support
• Host/hostess experience
Certifications and Licenses
Class B CDL
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Construction safety — Proficient
December 2020
Using safe practices while on a construction site
Full results: Proficient
Mechanical knowledge — Proficient
January 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Verbal communication — Proficient
July 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Data entry: Attention to detail — Proficient
April 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Front desk agent (hotel) — Highly Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Expert
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient March 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Expert
December 2021
Responding to customer situations with sensitivity Full results: Expert
Retail customer service — Familiar
December 2021
Responding to customer situations in a retail setting Full results: Familiar
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work motivation — Familiar
January 2021
Level of motivation and discipline applied toward work Full results: Familiar
Cleaner fit — Proficient
March 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Delivery driver — Highly Proficient
July 2021
Interpreting instructions or signs and solving problems Full results: Highly Proficient
Bartending — Completed
September 2021
Understanding, pouring, and mixing drink orders
Full results: Completed
Cashier skills — Familiar
September 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Forklift safety — Completed
September 2021
Best practices and safety hazards in forklift operation Full results: Completed
Protecting patient privacy — Familiar
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service, Customer Care, Bus Operator, Communication Skills
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