Customer Service Representative
Resume:
Mary Greer
Henderson, NV *****
********@*****.***
To find a position with a company that would benefit from my extensive background in Customer Service and Management.
Work Experience
Call Center, Customer Service Agent. Upsell
REJUVENATION
July 2021 to Present
items, handle unhappy customers, assist customers with purchases and delivery issues. Cashier
SPROUTS HENDERSON
June 2019 to March 2020
and customer service for a healthy grocery store chain. Assisted customers with food choices. Handled cash.
OWNER
TCS HENDERSON 2013 – 2019 Owner, consulting with transportation and courier companies regarding increasing sales and streamlining operations. Trained dispatch and customer service employees. Owner and Executive Chef.
SMOKE IT BBQ AND CATERING - Henderson, NV
January 2010 to December 2019
all aspects of the business, cooking, administration, and sales. Administrative Assistant to Manager of business operations at Los Angeles Flight Office
UNITED AIRLINES - Los Angeles, CA
December 1991 to March 2013
Domicile Operations Representative at LAX for United Airlines pilots. Responsible for tracking and ordering parking passes, badges, passports, uniforms, office supplies. Changed parking pass procedures and ordering process and saved the office over $20,000 yearly. Assembled and posted bid packages, updated fleet information Distributed pilot mail and newsletters
Planned and ordered (and sometimes cooked) food for Holiday meals, luncheons, fundraisers, retirement functions.
Maintained office machines in office and remote rooms throughout the airport. Issued tickets as necessary.
Drug test notifier, met pilots and flight attendants on jet bridge and escorted to collection office. Complied with government directives.
Prior to this position, I worked at several City Ticket Offices throughout the area. Made reservations and tickets in person with the traveler. Balanced cash and deposits, ordered supplies. I was recruited for this position from my Reservation office job where I had worked for two years. Customer Service Representative
Allegiant Airlines - Las Vegas, NV
April 2007 to February 2008
Reservations, customer service, upsell hotels, entertainment and car rentals. Handled and rebooked cancelled flights and upset passengers
Education
High school diploma, some College classes
Lincoln Park High School - Lincoln Park, MI
September 1965 to June 1968
Skills
• Courier
• Culinary Experience
• Catering
• Upselling
• Administrative Experience
• Cooking
• Accounting
• Customer service
• Auditing
• Banquet Experience
• Clerical experience
• Management (10+ years)
• POS
Groups
NEVADA WINGS FOR OUR HEROES
September 2019 to Present
Community
Volunteer for local charities and dedicated to giving back to the community. Co-founder of Nevada Wings for our Heroes. Volunteered for teaching cooking class and cooked for the Boys and Girls Club of Southern Nevada, St. Jude’s Orphanage, and other local and national non-profit organizations. Assisted chair for Gold Star Mothers and Family BBQ honoring our US Army A-1 Wounded Warrior Program.
Contact this candidate