Customer Service Scheduling Manager

** ******** ******** • Riverdale, NJ ***** • 973-***-**** • ************@*****.*** • LinkedIn

Lauren McMahon

PROFESSIONAL OVERVIEW

Accomplished visual marketing specialist with a passion for retail and customer service. Driven to succeed while contributing and making a difference!

KEY STRENGTHS

• Driven to make a difference • Superb communication skills

• Extremely detail oriented • Creative and Innovative thinking

• Excellent visual management skills • Unparalleled work ethic

• Strategic planning and organizational skills • Positive, energetic personality EXPERIENCE

2018–Present Footlocker

Visual Merchandising Specialist

• Ensure store standards are consistently maintained to exceed customer expectations.

• Train store staff on visual merchandising per corporate communication standards.

• Identify opportunities to elevate store effectiveness based on KPI trends.

• Support and review window marketing setup campaigns to align with store initiatives.

• Provide support of new marketing launches as outlined by corporate branding.

• Manage new store openings by leading special installs, new store projects and displays. 2013–2018 Safelite Autoglass

Scheduling Manager/Dispatcher

• Organize and populate schedule for entire market: 1 warehouse, 9 stores and Central Training Unit - total of 200 employees.

• Maintain and adjust current schedule, as well as future forecasted schedules.

• Route and monitor all mobile and in shop technicians on a day-to-day basis.

• Monitor and adjust capacity on a day by day, weekly and monthly basis to suit business needs.

• Follow up with customers to ensure they are satisfied with our service.

• Maintain and update all compliance tasks including Audit requirements.

• Provide exceptional customer service to all clients via phone and onsite meetings. 2010-2012 Forever21

Store Manager

• Maximize store volume in accordance with store and company goals, policies, procedures, etc.

• Ensure customer service is being maintained throughout the business day.

• Maintain an orderly system for planning, coordination, follow-through, and completion of tasks.

• Ability to understand priorities and the sense of urgency of the business, adjusting directions/scheduling, when necessary, to meet store needs and the demands of the business.

• Ensure proper floor coverage and floor management to maximize store volume.

• Implement and follow all loss prevention procedures to minimize store shrinkage. 2007-2010 FootStar

Location Analyst

• Analyze sales and inventory for 1300 + stores on a daily basis to determine results and identify opportunities.

• Generate reports necessary for department analysis to maximize business goals.

• Visit stores on a monthly basis to maintain visual displays and inventory according to plan, as well as planned visits to competitive. stores, which allowed me to develop recommendations based on competitive intelligence and sales activity.

• Coordinate inventory for new stores and respond to priorities of closing stores.

• Presented the new spring line of merchandise to department personal by outlining decision making process and projected marketing plans.

1999-2007 Footlocker

Visual Assistant

• Manage product inventory on the sales floor as well as in the stockroom and coordinate shipments.

• Ensure the design/layout of store was in compliance with the company plans.

• Plan, coordinate and train cashiers in register, product care and display set up Assistant Manager.

• Conduct group and individual sessions in customer service.

• Support manager in day - to - day management tasks.

• Supervise store when manager was not present Operations Manager.

• Submit Daily/weekly paperwork.

• Responsible for scheduling of employees.

• Assist in receiving and transferring of inventory. EDUCATION

Montclair State University, Montclair, NJ - Bachelor of Science in Sociology CERTIFICATIONS VOLUNTEER

Co-Founder, Non-Profit wGt LLC. Serving those in need in the tristate area Member, Parent Association, Riverdale Public Schools COMPETENCIES

Proficient in Microsoft Suite Excel and Word as well as Planograms. Tech-savvy and quick learner to new solutions as well. REFERENCES Available upon request

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