Dedicated and dynamic technology professional posses

W. JEANINE DAUGHERTY

***********@*****.***

Las Vegas, Nevada 89147 • 773-***-****

Dedicated and dynamic technology professional possessing a proven track record of superior performance, seeks to utilize knowledge and expertise in driving best practices through analysis of business operations to develop appropriate solutions that enhance efficiency, reduce cost, and further strategic goals through alignment of teams/resources within a progressive organization. SUMMARY: Program Management: Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcome. Resource Coordination: Possess a proven ability to anticipate unique requirements or potential road-blocks in all situations. Continually develop back- up plans to minimize risk, and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.

Process Streamlining: Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner. EXPERTISE: • Project Management • Workflow Optimization

• Data Management/Integration • Solution Implementation

• Hardware Troubleshooting • Data Analysis & Integrity

• Automated Systems • Configuration & Code Reviews

• Cost Control/Reduction • Performance Maintenance

• Continual Process Improvement • Payroll Management TECHNOLOGY: • Hardware: IBM Compatible (PC), & Mac

• Operating Systems: OS/MVS, UNIX & Linux

• Languages: COBOL, COBOL II, JCL, DB2/SQL, MS SQL, PL/SQL, SAS, VB Script

• Applications/Tools: SQL Server/Business Intelligence Management Studio, IIS, SQL Server/Business Intelligence Development Studio, MS Office Suite, MS Visio, MS Publisher, MS Project, MS Visual SourceSafe, SharePoint, Crystal Reports, Cognos/Oasis Management Systems, PowerFAIDs, Slate, ServiceNow, Banner, JIRA, Confluence

• Database/Tools: DB2, Oracle, MS Access, MS SQL Server 2005/2008 R2/2012, TOAD

• Networking: Server Management and Implementation, Troubleshooting Distributed Systems, Network Management (TCP/IP)

• Concepts: System and Problem Analysis, Structured Programming Design, Testing Techniques, ETL, Problem Solving, SQL Tuning, Time Management, Business Analyst Fundamentals

EDUCATION: CAPELLA UNIVERSITY, On-Line Current

Completing Master of Science degree in Leadership

SOUTHERN ILLINOIS UNIVERSITY, Carbondale, IL

Bachelor of Science degree in Computer Information Systems CERTIFICATIONS: • Certified ScrumMaster (CSM) • Certified Scrum Product Owner (CSPO) PROFESSIONAL EXPERIENCE:

NOVEDA PUBLISHING AND CONSULTING, Chicago, IL 2003 to Present Consultant

• Overseeing client engagements, working with businesses to implement best practices and deliver automated systems to transition from paper processes.

• Developing and implementing strategic marketing materials to underscore client brand.

• Supporting the success of project implementations, transition to customer support and client satisfaction in an Agile environment.

• Leading and facilitating client requirements gathering, design specifications, solution development and testing of client applications, client support, training, and systems integration.

• Creating, maintaining, and managing user stories

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W. JEANINE DAUGHERTY Page Two

~ Professional Experience (Continued) ~

• Producing functional and technical documents (Business Requirements Document, Functional Design Specification, Use Case Document, etc.) for teams and leadership to review and utilize.

• Working closely with business owners and IT staff to identify, rationalize and document business requirements and translate them into functional specifications. ARISTOCRAT TECHNOLOGIES, INC., Las Vegas, NV 7/2017 to 11/2017 Technical Support Specialist

• Developed, tested, extracted, and implemented all data conversions for new and existing Oasis and Enterprise Player Loyalty software customers.

• Managed the technical process of new installations and upgrades of the Oasis and Enterprise Player Loyalty Software Product at customer locations.

• Acted as client liaison and technical support for administrative applications.

• Designed, updated and implemented custom SQL Maintenance Plans using SQL Server Agent and Transact SQL.

• Assisted R&D, QA, and Business Analysts on testing and the specifications with new releases and applications.

• Ensured consistent delivery of superior technical solutions to clients. NATIONAL ABLE NETWORK, INC., Chicago, IL 3/2017 to 6/2017 Project Manager/Business Analyst

• Led and facilitated client requirements gathering, design specifications, solution development and testing of client applications, client support, training, and systems integration.

• Created Business Requirements documents for approval by the clients.

• Created Owner Guide for clients upon completion of all projects.

• Supported the success of project implementations, transition to customer support and client satisfaction in an Agile environment.

ELLUCIAN COMPANY, Fairfax, VA 9/2015 to 4/2016

[National Louis University, Wheeling, IL]

Functional Analyst/ User Liaison

• Worked with client community to review business processes and recommend improvements.

• Planned, designed, and implemented integration of data into the Ellucian Banner/Oracle database on a project by project basis.

• Conducted systems analysis, problem solving support, and related programming support to provide efficient use of administrative information systems in support of client's goals.

• Prepared project status reports ensured continual communication with management, client, and other stake-holders regarding project status and related issues.

• Led planning of upgrades to Ellucian Banner software, including evaluation of effort involved, steps required, and provision of information related to operational changes. UNIVERSITY OF CHICAGO, Chicago, IL 7/1996 to 9/2014 Programmer Analyst (7/2003 to 9/2014)

• Collaborated with DBAs, Software Engineers, Business Analysts, Subject Matter Experts, and Project Managers to achieve software solutions that improved overall performance by 35%.

• Created/maintained DTS and SSIS packages and stored procedures for routine import/export of total of 3tb in data from several external sources, including flat files, and other RDBMS databases.

• Tuned DTS & SSIS packages for performance, monitored execution, and ensured data integrity.

• Proactively resolved 80% of highly complex technical issues, including: performance tuning, stored procedures, triggers, views, and functions on highly available databases. Programmer (7/1998 to 6/2003)

• Designed reports for College Admissions to identify leads with 100% accuracy.

• Coded programs to interface financial aid data to student billing system, saving 70% in labor.

• Collaborated with financial aid offices to develop “Best Practices” in identifying processes to streamline and expedite financial aid student awarding process by 70%. Help Desk Support Representative (7/1996 to 6/1998)

• Provided support for 32 desktops, notebooks, and printers in the financial aid departments.

• Installed hardware/software applications, analyzing, monitoring, and troubleshooting performance issues to generate $5K in cost savings over maintenance costs. AFFILIATIONS: • Scrum Alliance Member Current

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