Manuel Solis

Customer Account Executive - Convergys

Laredo, TX 78041

adq3i8@r.postjobfree.com

+1-956-***-****

Authorized to work in the US for any employer

Work Experience

Customer Account Executive

Concentrix - Laredo, TX

January 2018 to Present

Currently in training for a new program where customers call in with their Chase credit card to schedule a variety of flights, trips, hotels, activities, cruises, and/or car rentals. Sensitive credit card information is given by the customer so it is imperative that account information is taken correctly and probing questions are used to find the exact details of the customer request. Bar Manager

Average Joe's Bar - Laredo, TX

February 2014 to December 2017

I was in charge of running the day to day bar duties and all responsibilities that came with it including; daily and weekly supply orders, keeping track of employee hours and making of the schedule. I would delegate other duties to staff and interact with as many customers as possible. Center Aide/Van Driver

Larga Vista Community Center - Laredo, TX

March 2012 to December 2013

My responsibilities included picking up and dropping off elderly residents who would go to the Community Center. I made deliveries to the downtown area and/or wherever necessary. I was in charge of the maintenance of the center and both of the County vans. I assisted with the Kid's Café program, which made food for nearby children after school and was able to assist the center in passing the state certification. I made daily pickups at the local food bank where nearby residents would come and pick up the donations that were given to the center.

Assistant Project Manager

Laredo Housing Authority - Laredo, TX

April 2010 to January 2012

I was responsible for an entire housing project and its residents. I collected rents; made sure the project was kept clean and well maintained. Reports had to be done weekly and monthly along with yearly re- certifications for tenants.

Deputy Clerk

Webb County Clerks Office - Laredo, TX

May 2006 to February 2010

My responsibilities were to assist customers with all their questions and needs. My job entailed precision in every aspect we did whether it was assisting customers at the window of helping them search and/or recording documents. I would also handle incoming mail from companies and file the proper documents requested.

Education

Laredo Community College - Laredo, TX

August 2005 to May 2006

Texas A&M Kingsville Kingsville - Kingsville, TX

January 2005 to May 2005

Business

Texas A&M Kingsville - Kingsville, TX

August 2002 to March 2003

High school diploma or GED

Skills

• Van Driver

• Account Management

• Cold Calling

• Negotiation

• Management

• Microsoft Powerpoint

• Bilingual

• Customer service

Languages

• English - Fluent

• Spanish - Fluent

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