Customer Service Mortgage Loan
Resume:
Licensed Mortgage Loan Of*icer
Accomplished professional with 15+ years of diverse experience in successfully driving Mortgage Loan Origina>on, Financial Customer Service & HR strategic support with high-impac>ng results. Skills and Competencies
Professional Achievements
• Successfully closed loans a+er licensing
• Generated 3+ Million Sales in first 6 months, 200% increase over 12-month forecast.
• Recognized for effec@ve use of communica@on to de-escalate poten@ally violent situa@ons.
Professional Experience
Licensed Mortgage Loan Officer
Global Home Finance Lewisville, TX
2021- 2022
Originate mortgage loans via realtor contacts, internal data base and sales leads
• Took complete loan applicaBons to ensure a smooth process.
• Worked closely with processors and underwriters to expedite the approval process.
• Insured that all originaBon acBviBes are fully compliant and beneficial for the borrower.
• Marketed specialty loan programs to prospects to niche borrowers daily.
• Maintained a high level of acBvity to contact as many borrowers as possible
• Completed NMLS conBnuing educaBon requirements to maintain compliance. Licensed Mortgage Loan Officer
Castle & Cooke Mortgage Irving, TX
John E. Simchick
Roanoke, TX 76262 817-***-****
adq3hy@r.postjobfree.com
h[p://linkedin.com/in/john-simchick-09228040
• Mortgage Loan OriginaBon
• Financial ConsulBng
• ReBrement Planning
• Customer Service Success
• Interpersonal CommunicaBon
• RecruiBng & HR Support
• Recruitment/RetenBon Strategies
• Union/non-union Policies Management
• ConvenBonal, FHA, VA, USDA
• Team CollaboraBon & Leadership
• Procedural Development & Refinement
• Interview, skills assessment & onboarding
• Reports generaBon
• Inbound/outbound call center
• Sales & Networking
• CorrecBons & Security
2021- 2022
Originate mortgage loans via internal leads and outside contacts
• Insured that all originaBon acBviBes are fully compliant with state and federal lending laws.
• Took complete and accurate loan applicaBons to ensure a Bmely closing.
• Worked closely with processors and underwriters to expedite the approval process.
• ConBnually marketed to prospects and real estate agents to grow business.
• Converted a high percentage of inbound leads to applicaBons. Registered Re@rement Consultant
TIAA Lewisville, TX
2014 - 2021
Provided high quality re>rement and financial counseling services in an inbound call center environment.
• Engaged in meaningful conversaBon to meet immediate financial needs and reveal assets.
• Responsible for servicing TIAA reBrement plans and offering products and services (IRA, ATRA, Supplemental Accounts) to increase revenue.
• Maintained scorecard metric (VOC, Quality Scores, ProducBvity) to achieve customer service and sales goals.
• ProacBvely quesBoned and accessed situaBons to ensure security of our parBcipants’ accounts. Food and Beverage Sta@on Lead
Benchmark Hospitality at Deloi[e University Westlake, TX
2011 - 2014
Prepared food for 800-room hotel and corporate university.
• Supervised team members and coordinated with managers and line staff.
• Provided innovaBve entrees while meeBng profit goals of property.
• Followed producBon sheets to ensure accurate food producBon and to minimize waste.
• Complied with all sanitaBon standards and health department regulaBons to ensure safe food handling.
• Ensured all allergy and religious dietary restricBons were met to ensure a fulfilling guest experience. Correc@onal Officer
Texas Department of Criminal JusBce Tennessee Colony, TX
2009 - 2011
Supervised offenders and maintained safety and security of the ins>tu>on.
• Provided security counts and supervised offenders in housing, work, and other areas to maintain the security of the facility.
• Responded to emergencies, searched for escaped offenders, administered first aid as needed.
• Used force, including the use of chemical agents and firearms, to control offenders.
• Observed acBons of offenders, performed "pat" and "strip" searches of offenders.
• EffecBvely used communicaBon skills to de-escalate potenBally violent situaBons.
• Restrained assaulBve offenders to ensure compliance and safety.
• Prepared reports to properly document all acBviBes and incidents. Technical Recruiter
Oxford InternaBonal Fort Worth, TX
2008 - 2009
• Recruited Life Science engineering consultants via referrals, client managers, direct recruiBng, and networking.
• Interviewed candidates to assess skills, experience, availability, and compensaBon.
• NegoBated salary, housing, and hours to determine the most equitable terms for employer and contractor.
• Resolved issues relaBng to benefits, payroll, and individual performance expectaBons.
• Developed and maintained database to determine current and future consultants’ employability.
• Consistently met goal of adding 15 new consultants monthly to internal candidate pipeline, ensuring ability to submit 1-3 candidates for each viable job order. Customer Service Gate Agent
American Airlines/American Eagle Airlines (AMR) Fort Worth, TX
1998 - 2007
• Oversaw air travel for passengers of American Eagle and American Airlines, ensuring all flights in compliance with FAA and company regulaBons to enhance safety and security.
• Provided efficient and professional service to all travelers, including those with special needs.
• Coordinated efforts with Ground and Flight Crews to guarantee safe and on Bme departures.
• Ensured all flight-related deadlines were met to ensure on-Bme departure. HR Analyst/Recruiter
• Sourced, screened, and interviewed job applicants and provided internal hiring managers with candidate producBvity profiles and analysis.
• Administered and interpreted policy and procedures for union and non-union work groups to process RIFs, recalls, and transfers.
• Researched historical data for employee grievance and RIF-related invesBgaBons in collaboraBon with Employee RelaBons Department.
• Performed monitoring and troubleshooBng of onboarding system to ensure employees were entered as scheduled.
• Maintained and updated Talent Service, Jetnet Page, to reflect policy changes and Created internal HTML web pages.
• Served as liaison between American Airlines and People Business Network (PBN) to develop, test, deploy, and maintain company’s reducBon-in-force web-based applicaBon. Provided technical support for users.
• Generated and forma[ed SAP reports to compile seniority lists. Professional Licenses & Certi1ication
• NMLS Number 2034525
• Licensed in AZ, CA, CO, FL, MD, NC, TN, TX, WA
Technical Skills
MS Office HTML web pages SAP
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