Cabin Steward/ State Room Steward
Resume:
SAURABH MAURYA
ShakarMandi, Jaunpur, Uttar Pradesh 222001, India
****************@*****.***
Objective
Achieve excellence in the service industry, with constant quality performance. Instill and support the operation philosophies of the organization while developing new standards of the company. I am now keen to utilize my pre-opening & operational hotel experience & bring value to my prospective employer. Education
Experience
Job Responsibilities
UTTER PRADESH BOARD
X / High School
2005
UTTER PRADESH BOARD
XI / Senior Secondary
2007
Yashwantrao Chavan Maharashtra open University,Nasik Bachelor In Business Administration - In Hotel and Tourism Management 2011
Sikkim Manipal University
Master in Business Administration - In Operation management 2012
JW Marriott Pune
Room Attendant
Responsible for Cleaning and maintaining as per company standard and Policy In Guests Cabins .. 7 July 2011 - 7 Feb 2013
Costa Cruise Line
Hk Steward
Responsible in Public areas and Pool area
03/05/ 2013 - 06/08/2017
Costa Cruise Line
State Room Steward
Responsible for Cleaning and maintaining as per company standard and Policy In Guests Cabins .. 06/08/2017 - till present Date
- To ensure that all the rooms are prepared and inspected as per the standard and according to the guest request and need, Including the turn down service..
- To ensure all linen and uniform management and handling procedure are respected..
- To assist in the training of team ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manners..
- To creat an atmosphere of heigh moral and happy working relationship among the team..
- Mainly responsible for smooth operation .
- Providing prompt service as per the company standards.
- Guest interaction and handling guest complaints & suggestion.
- Coordinating with sales and marketing, purchase and stores department to .
- maintain par stock for smooth operations.
- Responsible for depositing & issuing Lost & Found. Skills
TECHNICLE SKILLS:-
- Profound ability to anticipate guest needs and respond appropriately .
- Abelity to multitask .
- Working Knowledge of room management system software ( OPERA, MICROS, SAP and IDEAS ), Material Control.
- Buddy for freshers.
- Intract with peoples to give information about company Policy and benefits.
- Excellent written and Verbal communication skills.. Achievements & Awards
- Nominated as a Best Employee of the month.
- Employee of the month in November and December.
- Guests amenities cost control..
- Knowledge of equipments.
- Grooming king of the Month.
Additional Information
Interests
- Intract with People, watching news, Chatting, Internet Surfing. Language
- English
- Hindi, Bhojapuri
- Basic knowledge of Italian & Spanish
Reference
Signature:
Saurabh Maurya
- Responsible for Minibar operation.
- Responsible for guest experience and feedback.
- Providing information about compny policy and benefits to the guest.
- Training incharge, Imparting training to the team members and ensuring adhearence to department standard operating procedures and work in heigh motivated environmental..
Mathew Fernandez
Costa Cruise Line
Assistant Housekeeping Manager
Contact this candidate