SAURABH MAURYA

ShakarMandi, Jaunpur, Uttar Pradesh 222001, India

adq3hx@r.postjobfree.com

956-***-****

**/**/****

Objective

Achieve excellence in the service industry, with constant quality performance. Instill and support the operation philosophies of the organization while developing new standards of the company. I am now keen to utilize my pre-opening & operational hotel experience & bring value to my prospective employer. Education

Experience

Job Responsibilities

UTTER PRADESH BOARD

X / High School

2005

UTTER PRADESH BOARD

XI / Senior Secondary

2007

Yashwantrao Chavan Maharashtra open University,Nasik Bachelor In Business Administration - In Hotel and Tourism Management 2011

Sikkim Manipal University

Master in Business Administration - In Operation management 2012

JW Marriott Pune

Room Attendant

Responsible for Cleaning and maintaining as per company standard and Policy In Guests Cabins .. 7 July 2011 - 7 Feb 2013

Costa Cruise Line

Hk Steward

Responsible in Public areas and Pool area

03/05/ 2013 - 06/08/2017

Costa Cruise Line

State Room Steward

Responsible for Cleaning and maintaining as per company standard and Policy In Guests Cabins .. 06/08/2017 - till present Date

- To ensure that all the rooms are prepared and inspected as per the standard and according to the guest request and need, Including the turn down service..

- To ensure all linen and uniform management and handling procedure are respected..

- To assist in the training of team ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manners..

- To creat an atmosphere of heigh moral and happy working relationship among the team..

- Mainly responsible for smooth operation .

- Providing prompt service as per the company standards.

- Guest interaction and handling guest complaints & suggestion.

- Coordinating with sales and marketing, purchase and stores department to .

- maintain par stock for smooth operations.

- Responsible for depositing & issuing Lost & Found. Skills

TECHNICLE SKILLS:-

- Profound ability to anticipate guest needs and respond appropriately .

- Abelity to multitask .

- Working Knowledge of room management system software ( OPERA, MICROS, SAP and IDEAS ), Material Control.

- Buddy for freshers.

- Intract with peoples to give information about company Policy and benefits.

- Excellent written and Verbal communication skills.. Achievements & Awards

- Nominated as a Best Employee of the month.

- Employee of the month in November and December.

- Guests amenities cost control..

- Knowledge of equipments.

- Grooming king of the Month.

Additional Information

Interests

- Intract with People, watching news, Chatting, Internet Surfing. Language

- English

- Hindi, Bhojapuri

- Basic knowledge of Italian & Spanish

Reference

Signature:

Saurabh Maurya

- Responsible for Minibar operation.

- Responsible for guest experience and feedback.

- Providing information about compny policy and benefits to the guest.

- Training incharge, Imparting training to the team members and ensuring adhearence to department standard operating procedures and work in heigh motivated environmental..

Mathew Fernandez

Costa Cruise Line

Assistant Housekeeping Manager

+343*********

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