Customer Service Representative

Yannick Kika

Address: Dubai, UAE.

Email: *******.****@*****.***

Phone Number: +971*********

Visa Status: Tourist Visa

Passport Number: 1018577

Languages: Fluent in English & French

Nationality: Cameroonian

Date of Birth: 13/05/1993

Highly motivated with a Bachelor’s Degree in Marketing, passionate in sales and customer service, excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently I am confident to work in a progressive and multicultural organization, where I can contribute my knowledge and skills to achieve the company’s goal, through perseverance and hard work, to boast a growth in my future career. I seek challenging opportunities with determinations and confident, having more than six years’ experience in retail and customer service.

-Customer service -Product Presentation -sales -Processing deliveries

-Customer needs -Retail industry -Marketing -Stock management.

DUSK TRAVEL AND TOURISM DUBAI,UAE-JUNE 2020

SALES AND MARKETING EXECUTIVE

APPAREL GROUP (TOMMY HILFIGER) DUBAI,UAE-2016-MAY 2020

ASSISTANT STORE MANAGER.

Builds business by identifying and selling prospects; maintaining relationships with clients.

Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

Sells products by establishing contact and developing relationships with prospects; recommending solutions.

Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Prepares reports by collecting, analyzing, and summarizing information.

Maintains quality service by establishing and enforcing organization standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Responsible for assisting the manager with the day to day operational running of the store.

In charge of dealing with any customer queries, and managing stock levels in the absence of the manager.

Identifying and resolving stock deficiencies.

Reporting any issues of concern to senior managers.

Reporting staff hours to the Payroll department.

Driving a sales culture within the store.

Making sure all administrative functions operate at its highest level Reviewing customer feedback and then suggesting ways to improve processes and service levels. Continuously reviewing and managing team performance.

Making sure the shop is well merchandised and always in an acceptable standard

APPAREL GROUP(CALVIN KLEIN) DUBAI,U.A.E

(2014-2016).

SENIOR SALES ASSICIATE.

Assist the store manager in the day to day running of the store as stated in the SOP.

Responsible for representing the brand by maximizing sales within the store.

Delivering an exceptional customer service and retail experience.

Performs various operational duties such as store maintenance and visual presentation standard as assigned by the store manager.

Handling stocks properly making sure they are being posted and updated in the system

Assist customers in selecting the right product that satisfies their needs.

Convert the window shoppers to ultimate buyers.

Promote the club apparel loyalty program of the company for repeated purchase.

Follow the company’s guideline of selling (GUEST-Greet, Understand, Explain, Sell, Thanks).

Keeping updates about the various brands of the group for suggestion and selling to the customer.

Accurately managed cash invoice in the system.

Redeem stamps and coupons.

Resolves customers complaints, guide them and provide relevant information.

Keep reports of transactions.

Building long lasting relationship with customers by ensuring customer satisfaction.

AWA AND SONS LLC CAMEROON YAUONDE-(2012-2014)

CUSTOMER SERVICE REPRESENTATIVE

Act as the main point of contact on administration matters; represent the company to customers

Provide the highest attention to clients and use customer service skills to heighten sales opportunity of each business contact. Ensure understanding of client needs through great attention to detail.

Process customer transactions and respond to products and services inquiries in a responsive, accurate and timely manner. Present a professional image always.

Gain familiarity with all company products including their rates and other specifications.

Display high quality, prompt and professional customer service to achieve customer satisfaction, repeat and referral business. Tact to deal with customers of diverse nationalities.

Possess exceptional ability productive relationships - resolve issues and win customer loyalty.

Demonstrate outstanding problem-solving and active listening skills - able to diffuse difficult customer situations with tact and ease.

Translate all kind of letters and for government or company.

Patient

Polite

Good Phone etiquette

Articulate

Time conscious

Honest

Ambitious

Hardworking

Reliable

Ability to work under pressure

New business generation.

Customer acquisition

Complaint handling

Interpersonal relationship

POS System.

Inventory Management

Sales report and correspondence

Fast learner

Microsoft excel and PowerPoint Presentation

-BACHELOR DEGREE IN MARKETING.

-DIPOMA IN RETAIL MANAGEMENT.

PROFILE

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WORK EXPERIENCE

CORE STRENGHTS

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